Frequently Asked Questions

Before contacting us, please check the list to see if we've already answered your questions.

General Questions

  1. So how exactly do I contact someone at ABC?

    If you have a question or comment for us, try yelling out the window as loud as you can. Maybe we'll hear you. If that doesn't work, check our Questions & Answers section on regarding an inquiry you may have about ABC's Primetime and Daytime shows, as well as our Movies and Specials.

    For specific inquiries not answered on the website, contact our Audience Relations department.

    Questions can also be submitted via regular mail or by phone to:

    ABC, Inc.
    500 S. Buena Vista Street
    Burbank, CA 91521-4551

    (818) 460-7477 (standard connection fees apply)

    We no longer accept messages via carrier pigeon, due to the high cost of cleaning the statues out front.

    Due to the high volume of correspondence we receive regarding ABC programming, we just can't individually respond to every audience inquiry. We do, however, value your comments and suggestions. Seriously! What you say shapes what we do. So please keep saying it!

  2. Looking for info about your local ABC station?

  3. Interested in becoming a member of the studio audience during the taping of an ABC show?

    Click over to our guest tickets site to contact the appropriate ticket agency listed for each show. All tickets are free! Unfortunately, tapings of ABC soap operas and ABC primetime dramas are not open to the public. We've tried to get in, but someone keeps locking the door.

  4. Have some questions regarding ABC News?

    Please use the links on the website to properly direct your questions.

  5. Have some questions about ABC Sports?

    Check out their very own sports fan-friendly website.

  6. How do I get a job or internship at ABC?

    For general employment inquiries:

    Please go to www. and apply according to the posting.

    For Internships:

    Please go to www. and apply according to the posting.

    We offer paid internships only. Our internship salaries range from $8.50-$16.00 per hour, depending upon the position.

    Due to the volume of resumes the Disney ABC Television Group recruitment staff will only contact you if interested in interviewing you for a specific position. We will retain your resume in our applicant database for future consideration.

  7. Where do we send fan mail to our favorite ABC stars? And can we get autographed photos?

    If you want to send a "shout out" to an ABC star or ask for an autographed pic, check out our list of shows below and mail your letter directly to the show's production company. We found out the hard way that this process works best when you put a stamp on the envelope before you drop it in the mailbox.

    Please understand that autographs and autographed photos are handled by the respective talent, and as such, ABC cannot guarantee the rate or time of individual response.

    Complete list of ABC production companies:

    America's Funniest Home Videos
    P.O. Box 4333
    Hollywood, CA 90078

    The Bachelor/Bachelorette
    Next Entertainment / AND Syndicated
    10200 Riverside Dr. Suite 200
    Toluca Lake, CA 91602

    Bachelor Pad
    NZK Productions
    12100 W Olympic Blvd.
    Los Angeles, CA 90064

    Better With You
    4024 Radford Ave.
    Norvet Bldg., 4th Floor
    Studio City, CA 91604

    Body of Proof
    500 S. Buena Vista St.
    Burbank, CA 91521-4551

    Brothers and Sisters
    500 S. Buena Vista St.
    Stage 6
    Burbank, CA 91521-2915

    Raleigh Studios
    Clune Building, 2nd floor
    5300 Melrose Ave.
    Hollywood, CA 90038

    Cougar Town
    Culver Studios
    Building K
    9336 West Washington Blvd.
    Culver City, CA 90232

    Dancing With the Stars
    c/o CBS Television City
    7800 Beverly Blvd.
    Bungalow #1
    L.A., CA 90036

    Desperate Housewives
    Touchstone Television
    100 Universal City Plaza
    Bldg. 2128, Suite G
    Universal City, CA 91608

    Detroit 1-8-7
    Paramount Studios
    5555 Melrose Avenue
    Swanson Bldg., Suite 300
    Los Angeles, CA 90038

    Extreme Makeover: Home Edition
    Lock and Key Productions
    5200 Lankershim Blvd., 5th Floor
    North Hollywood, CA 91601

    The Gates
    Raleigh Studios
    5300 Melrose Ave, Suite 200W
    Hollywood, CA 90038

    Grey's Anatomy
    Production Office
    4151 Prospect Ave.
    Los Angeles, CA 90027

    happy endings
    Paramount Studios
    5555 Melrose Ave,
    Bldg 213, Suite 360
    Los Angeles, CA 90038

    500 S. Buena Vista
    Old Animation Bldg., 1E8
    Burbank, CA 91521

    Jamie Oliver's Food Revolution
    500 S. Buena Vista Street
    Burbank, CA 91521

    Jimmy Kimmel Live
    6834 Hollywood Blvd.
    Hollywood, CA 90028

    Touchstone Television
    500 South Buena Vista
    Production Building
    Burbank, CA 91521

    The Middle
    411 N. Hollywood Way
    Bldg. 29R
    Burbank, CA 91505

    Modern Family
    10201 W. Pico Blvd.
    Bldg. 69
    Los Angeles, CA 90035

    Mr. Sunshine
    Production Office
    10202 W. Washington Blvd.
    David Lean Building, Suite 410
    Culver City, CA 90232

    My Generation
    5330 Fleming Ct
    Austin, TX 78744

    No Ordinary Family
    500 S. Buena Vista St., Bldg. 22
    Burbank, CA 91521

    Off the Map
    Production Office
    4151 Prospect Ave.
    Los Angeles, CA 90027

    Private Practice
    Raleigh Studios
    5300 Melrose Avenue
    East Office Building, 4th Fl.
    Hollywood, CA 90038

    Rookie Blue
    301-131 Hazelton Avenue
    Toronto, Ontario
    M5R 2E4

    Secret Millionaire
    520 Broadway, Suite 250
    Santa Monica, CA 90401

    Shark Tank
    Mark Burnett Productions
    3000 Olympic Blvd
    Santa Monica, CA 90404-5073

    Supernanny USA, Inc.
    5757 Wilshire Blvd.
    LA, CA 90036

    4000 Warner Blvd.
    Burbank, CA 91522

    The Whole Truth
    4000 Warner Blvd., Bldg. 191
    Burbank, CA 91522

    Wife Swap
    P. O. Box 1879
    New York, NY 10116

    Endemol USA
    9255 Sunset Blvd.
    Suite 1100
    Los Angeles, CA 90069

    The Wonderful World Of Disney
    500 S. Buena Vista St.
    Burbank, CA 91521

    All My Children
    4151 Prospect Ave.
    Los Angeles, CA 90027

    General Hospital
    4151 Prospect Ave.
    TV Center
    Los Angeles, CA 90027

    One Life To Live
    56 West 66th St.
    New York, NY 10023

    The View
    320 West 66th St.
    New York, NY 10023

    Good Morning America/20/20/Primetime
    147 Columbus Ave.
    New York, NY 10023

    Nightline/This Week
    1717 DeSales St. NW
    Washington, DC 20036

    World News with Diane Sawyer
    47 West 66th St.
    New York, NY 10023

  8. Where can I buy all that cool stuff associated with ABC shows?

    ABC merchandise is available at the ABC Online Store:

  9. I want to be a star. How can I get info about auditions and casting for ABC soaps?

    Please send your headshots and resume to:

    All My Children
    Attention: Judy Wilson
    320 West 66th St.
    New York, NY 10023

    One Life To Live
    Attention: Julie Madison
    157 Columbus Ave.
    New York, NY 10023

    General Hospital
    Attention: Mark Teschner
    4151 Prospect Ave.
    Stage 4, 5th Floor
    Los Angeles, CA 90027

    Break a leg! (That's show biz jargon.)

  10. Where can get info if my favorite show gets preempted or simply goes MIA?

    ABC tries to provide a range of regularly scheduled news, sports and entertainment programs to the public. Specials, as well as breaking local/national news coverage enable us to broaden our scope.

    While we do our best to avoid preempting shows, our full programming schedule prevents us from guaranteeing if/when a program is re-aired. The best advice we can give you is to check your local listings and whenever something unexpected pops up.

  11. Wondering why ABC changed the time/day of your favorite show?

    Scheduling decisions are made after careful thought and much analysis. Our goal is to match the right program with the most receptive audience. Although we realize that not every decision will please everyone, we welcome comments from viewers because they further help us understand how our programs are being received. As we've said before, your opinion counts. So stay on us!

  12. Wondering why your favorite show was cancelled?

    Hey, we've all been there. Some of our favorite shows depart with a rousing series finale, others disappear without warning. Believe it or not, we're just as bummed as you are when this happens.

    The challenge of network television is to keep pace with constantly changing tastes of the viewing public. Should one of your favorite shows leave this world all too soon, we sure hope other programs on ABC's schedule compensate with many hours of viewing pleasure. We've also found it helpful to wolf down a pint of your favorite ice cream while in mourning.

  13. Where can I find out what ABC shows are available in High Definition Television?

    We all know Hi-Def totally rocks. ABC is one of the broadcast leaders in HDTV. ABC continues to program all of its primetime comedies, dramas and movies in HDTV, as well as a number of specials and sporting events. Check out the schedule page at for all your HDTV favorites.

  14. Which ABC shows are closed captioned?

    They all are. 'Nuff said.

  15. What ABC programming is available in Spanish?

    ABC's regular primetime entertainment line-up is available in Spanish through Closed-Captioned subtitles or a Spanish audio track via the Secondary Audio Programming (SAP) system. Some folks around here are just now saying, "Oh…so that's what SAP stands for?"

  16. What are ABC's guidelines for unsolicited submissions of story ideas or concepts?

    Unfortunately, ABC and The Walt Disney Company's long-established policy does not allow the network to accept for review or consideration any ideas, suggestions, or creative materials not solicited by us or our subsidiaries. Our intention is to avoid misunderstandings when projects are created internally which might be similar to submissions made to us from outside the company. We think you'll agree that this policy is in everyone's best interest.

  17. How do I stop you guys from sending me all those mobile phone and/or text alerts?

    Hey, we don't like receiving unwanted messages either. So, you can either stop charging your phone so the battery dies and you'll never know the alerts are there or you can simply punch in a "stop code" using the following list as your guide:

      All My Children -- AMCDAYEND
      General Hospital -- GHDAYEND
      One Life to Live -- OLTLDAYEND

      Body of Proof -- BODYSTOP
      Brothers & Sisters -- BROSTOP
      Castle -- CASTLESTOP
      Cougar Town -- COUGARSTOP
      Dancing with the Stars -- DANCINGSTOP
      The Deep End -- DEEPSTOP
      Desperate Housewives -- DHSTOP
      Detroit 187 -- DETROITSTOP
      The Gates -- GATESTOP
      Grey's Anatomy -- GREYSTOP
      The Middle -- MIDDLESTOP
      Mr. Sunshine -- SUNSTOP
      My Generation -- MYGENSTOP
      Off the Map -- OFFSTOP
      Private Practice -- PRISTOP
      Rookie Blue -- ROOKIESTOP
      Scoundrels -- SCOUNDSTOP
      Scrubs -- SCRUBSTOP
      V -- VVVSTOP
      The Whole Truth -- WHOLESTOP

Technical Questions

  1. What browsers does support? currently supports Internet Explorer versions 6, 7, and 8; Firefox versions 3 and higher; Safari versions 3 and 4. We highly recommend upgrading Internet Explorer 6 to version 7 or 8.

  2. I am having problems connecting to one of your pages. When I do, my system locks up. What's going on?

    There are several possibilities:

    A browser error may have occurred. If this is the case, close the browser, reopen it, and try again.

    If other people can access the site, it may be a problem with your Web page cache. Clear your cache and then try reloading the site again. For instructions on how to clear your cache, see "How do I clear the cache on my browser?"

    Your ISP (Internet Service Provider) may have a problem with their servers. Try accessing other pages, and if the problem persists, contact your ISP.

    Occasionally the server generating our pages goes down. Be patient. We have engineers on call at all times to resolve problems such as these.

  3. How do I clear the cache on my browser?

    Internet Explorer 7

    Click the "Tools" menu and select "Internet Options"

    Make sure the "General" tab is selected

    Click "Delete Files" in the "Temporary Internet Files" section and click "OK"

    Internet Explorer 8

    Click the "Tools" menu and click on "Delete Browsing History"

    Select "Temporary Internet Files"

    Click "Delete"

    Firefox 2 and 3

    Select "Tools" menu and click "Options"

    Navigate to the "Privacy" tab and click "Settings"

    Make sure "Cache" is selected

    Click "OK"

    Safari 2 and 3

    Select "Safari" from the menu

    Click "Empty Cache"

    Confirm by clicking "Empty" in the pop-up window

  4. How do I change my screen resolution?


    Open "Start Menu," select "Settings," then open "Control Panel"

    Select "Display"

    In the "Display Properties" window navigate to "Settings" tab

    Select desired screen resolution


    Click on the Apple menu at top left of screen

    Select "System Preferences"

    Select "Display" from the menu

    Select desired resolution

  5. I have a question about the Full Episode Player


    Need some help with the Full Episode Player? Please consult the FULL EPISODE FAQ;fb-o;;fb-c

  6. Why do I have to install the move plug-in?

    Trust us, you'll be thanking us! The Move plug-in allows us to provide you with a rich and continuous viewing experience unmatched by other streaming video players. It offers enhanced audio and video quality and eliminates the pausing and buffering so common in other players. As a result, our player automatically adjusts the quality of the video stream based upon available bandwidth and is therefore capable of compensating for internet traffic issues as well as changes in your internet connectivity and CPU load. And, relax—the plug-in does not collect or transmit any private information about you.

ABC Message Boards

  1. How do I keep from getting the boot off the ABC Message Board? (I.e., What are the rules?)

    Whether this is your first time online or you're a seasoned pro, we've spelled out our house rules for you below. Generally speaking, these rules simply require respect and good manners. Use common sense and you'll feel right at home.


    1. We live by words online, so we don't allow obscene, racist or sexually explicit language. We also reserve the right to remove postings that defame or insult anyone, and notes that are abusive or hateful. Any harassing notes or postings that might be construed as stalking will be deleted and made available to the proper law enforcement officials. We also reserve the right to remove notes that are off the subject or not in English. So in other words, just be cool.
    2. No solicitations or advertisements are allowed. This includes advertisements for your business or latest get-rich-quick scheme. Such notes add clutter and devalue conversation.
    3. You may not suggest or encourage illegal activity. will assist law enforcement officials, so don't even think about it.
    4. You must have copyright ownership of all material that you post on our bulletin boards and in our chats. No articles, recipes, song lyrics, art or graphics may be posted without the express written consent of the copyright holder.
    5. You must respect the privacy of individuals. This means no posting of phone numbers, addresses, social security numbers or any other private information.
    6. Good manners online means that you don't post the same note more than once. The online word for posting many times on one topic is "spamming." We don't allow that.
    7. You participate at your own risk on the bulletin boards, in chat and in e-mail. You take responsibility for postings under your identification and use the information provided here at your own risk. takes no responsibility for the content or opinions posted here.
    8. reserves the right to remove any postings (although it has no duty to do so).
    9. By posting to any portion of, you agree to abide by's Terms of Use.
    10. Use your common sense and have a wonderful time at

  2. What's with this fancy schmancy-looking new board?

    Relax, is just getting prettied up and upgrading its message boards this summer. The new message boards are the first step in this process.

  3. Hey! Why can't I see the boards or post a message or log into my account?

    Shoot us any technical problems here and give us as much of the lowdown as you can about the issue.

  4. I have a few genius ideas on how you can improve the boards.

    Let know! Send your suggestions here.


  1. Having trouble? Have a suggestion? Just want to say hey? We wanna hear from you!

    Due to the amount of feedback we receive, we can't respond to everyone individually. But that doesn't mean we don't love you! Please provide your email address so we can contact you for more information should we need to.

    If you're experiencing a problem, please provide as much detailed information as possible. The more you can tell us about your computer, the problem, any error message(s) you've received, and what you've already tried, the easier it will be for us to get on it.

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