• Right above the top navigation menu of video.pbs.org and directly beneath your login, click Change Station. 
  
• A list of local stations appear. These stations are determined by the station to which you are currently localized. You can click one of the stations displayed or select another station by clicking More Stations. 
  
• You have two ways to search for stations: 
  

1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code. 
2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State.  

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As the national membership organization of public television stations, PBS acquires program rights and distributes programs to its member stations. Due to the fact that PBS is not a production entity, we unfortunately are not able to help you with your transcript request.

You might want to visit the program web site or contact the producers of the program you are interested in directly to see if you may obtain a transcript. Contact information for most PBS shows can be found on the individual program web site or the PBS Program Contacts page at:

Programs A-Z

Programs Contacts

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Creating an account is free and provides you with the following benefits:

• Higher quality video streaming. After being logged in you can watch videos in high quality HD streaming.
• Access to a Watchlist. A Watchlist keeps a history of all of the videos you have watched, provides the ability to resume watching videos in progress, and lets you access videos you had saved to watch at a later time.
• PBS Insider membership. A PBS Insider membership enables you to receive updates from your local station. *To enable this feature, you must choose a station when prompted.

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Each video in your Watchlist has a blue "X" located in the upper right side of the video. Click the X to delete the video. You cannot recover a video that has been deleted; you must locate the video again and add it to your Watchlist.

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Many videos have links located directly beneath the video description that allow you to purchase the video in shoppbs.org or iTunes. Click each of the links to purchase the video from the associated website. 

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• Supported desktop browsers: Chrome*, Internet Explorer 9+, Firefox*, Safari* 
  
• Mobile devices running: Apple iOS, Android 2.3 and Android 4+ 
  
• Support for Flash + HTML5 on desktops (auto-detected), HTML5 on devices 
  
• Connection speed: Broadband Required (Minimum bandwidth speed of 500kbps) 
  

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Many episodes are only made available during a limited window following a TV broadcast or rebroadcast. You may be able to find the expired episode for a small charge through iTunes or on DVD at http://shoppbs.org.

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Many of our programs have some lag time between broadcast and streaming availability. If the episode is not available, please check back later.

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Check your internet connection. A broadband connection with at least 500 Kbps is required for the best viewing experience.

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Check your internet connection. A broadband connection with at least 500 Kbps is required for the best viewing experience.

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Some of our content producers require that we only make their content available to residents of the US. For content distributed via the Internet, including our iPad and iPhone apps, we need to rely upon IP addresses in order to verify the location of viewers.

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This message usually means there is currently no streaming file for this video that is compatible with your phone / operating system.

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PBS limits embedding of full length content on external sites to the first 20 minutes. The full episode can then be watched on any PBS platform or any of our partner sites. Check video.pbs.org. 

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When you are on the homepage of video.pbs.org, scroll down the page to the Expiring Soon section. All videos that are close to expiring are displayed.  Each video thumbnail has a black bar on the bottom providing an exact expiration date.

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You can no longer view the video on video.pbs.org, however, many shows are offered on other sites such as Netflix, Amazon, iTunes, and Hulu. You can also order many shows from www.shoppbs.org. 

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The Watchlist is a collection of videos you have saved, videos you are in the progress of watching, as well as a history of videos you've watched. Items can be added to the Watchlist by tapping Add to Watchlist on any video you are watching. Your Watchlist can be accessed by tapping Watchlist located in the top navigation bar. You must be logged in to the website to access your Watchlist. After logging in, the Watchlist allows you to:

• access videos you have watched in the past and resume watching videos (a blue bar beneath each video thumbnail indicates how much of the show you have watched);
  
• quickly retrieve videos you saved to watch later;
• view a list of videos you have watched already.

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1. You must first log on to video.pbs.org or your local station site.
   
2. From the top navigation menu, click Watchlist. If you have not logged in, you will be prompted to log in at this point.
   
3. Videos that you have saved to watch later are listed first under Watchlist.
   
4. Scroll down the page to the Viewing History section to see all of the videos you have watched as well as videos that you have partially watched and can resume. The blue bar under each thumbnail displays how much of the show you have already watched.

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Each video in your Watchlist has a blue "X" located in the upper right side of the video. Click the X to delete the video. You cannot recover a video that has been deleted; you must locate the video again and add it to your Watchlist.

If you do not see the blue "X," simply open a browser window and go to video.pbs.org. Log in using your account username and password, navigate to the Watchlist, then remove the desired programs by clicking the "X".

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No. All videos you have added to your Watchlist remain in your Watchlist for as long as you want them to. It should be noted, however, that any videos which have expired will not play.

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• From video.pbs.org, click TV Schedules in the top navigation menu (Figure 1.1). If you have chosen a local station, you will see the TV schedule for that station. To choose another station schedule, click the station logo or CHANGE STATION link (Figure 1.2) and change your preferred station.
  

Figure 1

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Often there are multiple sub-channels associated with one channel. If you do not see the channel you're looking for, click the left and right facing arrows located at the top of the schedule to scroll through all channels associated with the main channel.

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In the upper right side of the TV Schedule, locate the calendar that displays two weeks of dates. The date currently displaying is written out to the left of the calendar. On the calendar, click the date that coincides with the TV schedule information you want to view.

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In the top navigation menu of video.pbs.org, click Donate. If you are localized to a station, you will be redirected to the station site where you can begin the donation process.

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• In the top navigation menu, click Change Station (Figure 1).
  

Figure 1

• A list of local stations appear. You can click one of the stations displayed (Figure 2.1) or select another station by clicking More Stations (Figure 2.2)
  

Figure 2

• You have two ways to search for stations:
  

1. Search by Zip code by typing the zip code of the area where the station you want to localize to resides and clicking Search by ZIP Code.
   
2. Search by state by clicking the Select State dropdown menu, click the state you want and click Search by State. 

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Yes. You can select any station in the vast PBS network to be your preferred station. Keep in mind that if you make a donation to PBS, you will be directed to the donation page for the station to which you are localized.

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For online closed captioning feedback, please contact:

Steve Scheel

Senior Director, PBS Media Operations

2100 Crystal Drive

Arlington, VA 22202

Tel: 703-739-5481

Fax: 703-739-5777

Email: closedcaptioning@pbs.org

Please make sure that your feedback includes all of the information required by the Federal Communications Commission:

Your name, postal address, and other contact information, such as telephone number or e-mail address;

The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved;

Information sufficient to identify the software or device used to view the program;

The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements;

The specific relief sought;

The preferred format or method of response to the feedback.

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All programming provided by the Public Broadcasting Service (“PBS”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by PBS complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.

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After the latest release of the PBS App for Roku during the week of September 21, 2015 the PBS App on Roku was updated for improved design and features.  

This update now requires viewers to activate (or re-activate) their PBS App for their Roku device.  

When you open the PBS App on your Roku device, you should be given an activation code. 

Here are some steps which can guide you through this process. 

1) When you have your Roku Activation code handy, please click on this link, http://www.pbs.org/activate . 

(Note: If typing "pbs.org/activate" into your browser was not successful, please click the link http://www.pbs.org/activate here directly).

You should see the screen below.

2) Carefully enter your activation code in the white space, and then hit the Continue button.  You should then see the screen below.

3) Sign in with your PBS Account. If you don’t have a PBS Account, click the link “Create one here.” to create a new PBS Account to complete your activation.

 

**Additional Note: A few viewers have reported seeing the screen below:

If you see this message, please go back to http://www.pbs.org/activate, re-enter your activation code, and click the Continue button. If you then see this error message again, please let us know, or If you still have any problems with your activation, please create a help ticket and our support team will be pleased to assist your further. 

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To create a PBS Account, follow the instructions below. 

* Please note that creating a Facebook and Google account can be done on the Facebook and Google websites.

• When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).
  

Figure 1

• Click Sign in with Email (Figure 2).

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If you do not want to log in to the app using your Facebook or Google accounts, you can use a PBS account.  A PBS account is a PBS-specific account that is used to log on to various PBS products such as our app. The information you provide is private and is not shared with anyone. Once you create a PBS account, you can log in using that email address and password each time you use the PBS app. It is completely separate from Facebook and Google. 

This page demonstrates how to create a PBS account. 

• When you first come to video.pbs.org, click Sign in located in the upper left side of the screen (Figure 1).
  

Figure 1

• Click Sign in with Email (Figure 2).

Figure 2

• Click Create a PBS Account (Figure 3).

Figure 3

• In the Name textbox, type your full name. Type your email address in the textboxes provided then create a password and type it into the Password textbox (Figure 4.1). Your password must have at least 8 characters and include both letters and numbers.
• Click Register (Figure 4.2).

Figure 4

• Once you click Register, you are signed in to PBS and are directed to the video homepage with your full name showing at the top of the page (Figure 5).  Use this login and password any time you log in to PBS products.

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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.

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Contact information for PBS member stations can be found by using the PBS Station Finder. 

If the station you want to contact does not appear, click Click Here to Look Up a New Station located in the bottom left side of the screen. 

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You can find contact information for the producers of most PBS and PBS KIDS! shows by visiting PBS Shows or PBS KIDS! Shows.

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Yes. If you would like to change your local station setting, follow the steps below:

• Go to PBS Station Finder and click Click here to look up a new station.

• Click More Stations.

• Locate your preferred station by zip code or by state. In this example we are looking up stations by zip code so we'll type the zip code in the textbox provided and click Search by ZIP Code.

• The results based on your selection appear. Click the name or call letters of the station or call letters to which you want to localize.
• Click Confirm Station.

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Unfortunately, our Station Finder is based upon the U.S. zip code and/or state system. Since you watch PBS in Canada, please first identify which PBS station you watch so that you can look up its schedule or contact it directly. Several PBS stations serve Canadian audiences, with principal stations as follows:

• KCTS Washington
  
• KSPS Washington
  
• WTVS Michigan
  
• WNED Buffalo/New York
  
• WXXI Rochester/New York
  
• WCFE Mountain Lake/New York
  
• Vermont PTV
  
• WGBH-Boston/Massachusetts
  
• New Hampshire PTV
  

If you recognize the call letters for your local station, visit our Station Finder, click Click here to lookup a new station, click More Stations then search by Zip code or State. 

If you do not recognize your station or know its state, please contact us with your station's call letters and we will find the appropriate contact information for you. 

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PBS is not a production entity. We acquire previously completed programming or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.

If you want to contact the producers of the show you are interested in directly, you can find contact information for the producers of most PBS and PBS KIDS! shows at either PBS Shows or PBS KIDS! Shows.

Some of our local stations, which are independently owned and operated, do produce programming and may be connected to the program in which you are interested. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations is available using the PBS Station Finder.

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PBS’ national headquarters does not distribute PSAs, birthday announcements or local community announcements. Since all of our member stations are independently owned and operated and make scheduling decisions locally for their viewing area, you may wish to contact the stations in your area directly with your request. Contact information for PBS member stations can be found using the PBS Station Finder.

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Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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If you are interested in working at PBS headquarters in Arlington, VA, you can find job listings on the Career Opportunities page.

PBS member stations are independently owned and operated, and there may be openings at a local station in your geographic area. PBS member station contact information is available through the PBS Station Finder. 

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Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.

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A number of organizations have contacted Public Broadcasting Service (PBS) to ask us about a production deal they’ve been offered by producers of various television shows carrying titles such as American Milestones, Breakthroughs, In America TV, In Focus, The Journal, Biography, Giving Back, Impact PTV, Leading Edge, Learning About, Outlook TV, Outlook Television, and Vision Media or other such shows that may be introduced by well-known personalities such as James Earl Jones, Ben Kingsley, Martin Sheen, Joan Lunden, Jimmy Johnson, or other celebrities. From the information we have received from organizations contacted by these producers, the producer typically offers to create a 3-5 minute short program (or interstitial) which highlights the organization’s business. The producer asks the organization to pay for production costs ranging from $20,000 to $30,000, plus additional travel expenses in order to conduct on-site interviews. The organizations that call PBS have been led to believe that the program will be featured on “National Public Television” or that the program will be distributed to “PTV,” “Public Television” or to “PBS Stations.”

PBS wishes to clarify that it is not associated with these producers and does not endorse, distribute, review underwriting for, or otherwise have any business relationship pertaining to these shows. It is important to note that producers of shows distributed by PBS do not solicit fees from individuals or organizations in return for inclusion in their shows.

PBS cannot provide any information about if or when these shows produced for a fee receive any broadcast television time through public television stations, including PBS Member Stations, or any other outlet.

If you would like to contact us directly for more information, you may do so at: http://www.pbs.org/about/contact/viewer-services/

For more information about producers who contact businesses and charge a fee for “interstitial” programming, please review the following articles:

• Farhi, Paul, “Production Firms Stir Suspicion Among Networks, Would-Be Clients,” The Washington Post, Dec. 26, 2012, http://www.washingtonpost.com/lifestyle/style/production-firms-stir-suspicion-among-networks-would-be-clients/2012/12/26/d6eda81a-4a04-11e2-ad54-580638ede391_story.html
• Folkenflik, David, “Sold Documentaries On Public TV, Firms Get Ads,” All Things Considered on National Public Radio, April 20, 2010, http://www.npr.org/templates/story/story.php?storyId=126056182
• Strom, Stephanie, “Company Pitches a Television Production, and Nonprofit Groups Are Wary,” The New York Times, August 16, 2008, http://www.nytimes.com/2008/08/16/us/16pitch.html?_r=1&
  

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Please check the All Shows A-Z list for a comprehensive list of all program websites on PBS.org. There are several reasons a particular program may not have a website on PBS.org, including:

• The program is not a PBS program, but was purchased by your local station from an independent distributor. 
  
• The producers of the program have chosen not to have a website for various possible reasons. 
  
• A website for the program may exist, but is not part of PBS.org. 
  

If you cannot find your favorite program on PBS.org, please check your local station's website via our Station Finder, or use an Internet search engine (Google, Yahoo, Excite, etc.).

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PBS is not a production entity. Therefore, we do not assist in the direct production of shows. We acquire previously completed programming or enter into production agreements with a variety of independent producers.

You may contact the producers of a PBS or PBS KIDS! program directly with your autograph request. You can find program contact information at PBS Shows or PBS KIDS! Shows.

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All final program scheduling decisions are determined locally by each of our member stations and it is possible that this show was acquired by your local public television station from a source other than PBS. Unlike the commercial television networks, which provide their local affiliates with a set program menu, PBS provides its member stations with shows from which they can choose and schedule independently. 

You might want to contact the station that aired the show you watched. They may be able to identify the show and tell you who to contact for the information you are seeking. Contact information for PBS member stations is available using the PBS Station Finder.

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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.

Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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All final show scheduling decisions are determined locally by each of our member stations. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently.

Please contact your local public broadcasting station for information on their broadcast schedule. Contact information for PBS member stations is available using the PBS Station Finder.

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PBS generally holds the rights to its shows for three years following the original broadcast. After the PBS term of broadcast expires, the show rights revert to the producers, and PBS is therefore no longer able to distribute these expired shows to our member stations.

Since all final show decisions are made by local stations, and sometimes include shows from distributors other than PBS, we suggest you contact your local station for more information on their schedule. Contact information for PBS member stations can be found using the PBS Station Finder.

You might be interested to know that several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items you are interested in.

* Please note that PBS is not affiliated with Worldcat.org.

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PBS is not a production entity. We acquire previously completed shows or enter into production agreements with a variety of independent producers. We do not have information on filming that is in progress, as it may or may not have been submitted to PBS for review.

Some of our local stations, which are independently owned and operated, do produce shows and may be connected to the show you are interested in. We suggest that you contact your local station directly to see if they have further information. Contact information for PBS member stations can be found using the PBS Station Finder.

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Several of our shows offer podcasts. Check out the our PBS Podcasts website for information about some show podcasts. 

You can also check individual show websites for podcast information. Most show websites can be found using the All Shows A-Z tool.

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The availability of transcripts varies widely by shows. Please visit a show’s website to determine if a transcript is available. A list of shows is available through the All Shows A-Z and Shows Contacts sites.

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For information about possible upcoming tours, you can contact ANTIQUES ROADSHOW directly by calling their toll free hotline at 1-888-762-3749 or by emailing them at Antiques Roadshow Contact Form.

Contact information for the appraisers featured on ANTIQUES ROADSHOW are listed on the ANTIQUE ROADSHOW Appraisers page.

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You can find information about many of the cooking shows featured on PBS stations by visiting the PBS Food website located at http://www.pbs.org/food.

Please note that these shows are not necessarily distributed by PBS. Unlike the commercial television networks, which provide their local affiliates with a set show menu, PBS provides its member stations with shows from which they can choose and schedule independently. PBS stations also obtain shows from independent producers and other distributors, which is often the case with cooking shows. 

Please note that whether or not a cooking series publishes individual recipes on its website is a decision made by each show’s producers, not PBS. Due to copyright restrictions in the contract for cookbook publication, many cooking series post only a few sample recipes on their websites. 

PBS Food pulls together thousands of recipes from our wealth of national, locally-produced, and KIDS shows to create a fully-searchable database. PBS Food has traveled across America to collect information on all your favorite food and cooking shows, as well as the best shows aired on your local station. The site also provides a directory of chefs and food blogs from PBS shows and local stations. Be sure to check out the PBS Food blog "Fresh Tastes," which is a celebration of food and cooking. The blog is authored by popular food bloggers Jenna Weber and Marc Matsumoto. PBS Food is expanding rapidly, so come back regularly for new recipes from your favorite shows.

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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers and are unable to accept or assist with show ideas that are not affiliated with an experienced production entity.

However, some of our member stations do produce television shows. Contact information for PBS member stations can be found using the PBS Station Finder.

You may also be interested in contacting the producers of one of our ongoing series as they are responsible for the content of their individual shows. Most of our show contacts are located on the PBS Shows and PBS KIDS! Shows websites.

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Since PBS is not a production entity, we do not assist in the direct production of shows. We acquire previously completed shows or enter into production agreements with a variety of independent producers. Information for producers of independent films is available at Producing for PBS.

Proposals are evaluated on an ongoing basis. They are judged on the quality of the idea, the credentials of the production team, the needs of the schedule, and the financial request to PBS. As you might imagine, dollars are limited, so producers are encouraged to seek outside sources of funding.

Proposals for shows may be submitted to PBS Programming Services at any time throughout the year and should be addressed to:

            PBS Program Scheduling & Editorial Management

            2100 Crystal Drive

            Arlington, VA 22202

You may also wish to contact the Corporation for Public Broadcasting (CPB), a private, non-profit corporation located at 401 9th St. NW, Washington, D.C. 20004-2129 (Tel: 202/879-9600 or 800/272-2190 or website: http://www.cpb.org). CPB also funds radio and television shows produced by public television stations and independent producers. CPB has a more formalized structure for proposal submission, and we are sure that they would be happy to send you their guidelines.

Some of our member stations also produce television shows. Contact information for PBS member stations can be found by using the PBS Station Finder.

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A complete listing of videos currently offered for purchase through PBS is available at ShopPBS or by calling ShopPBS at 1-800-531-4727. For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific show's website for availability and ordering information. You can access show websites through the Shows A-Z page.

* Please note that PBS usually holds rights to its shows for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired shows to our member stations or sell them to our viewers.

Several libraries throughout the country may have copies of shows within their holdings. You may wish to contact your local library to see if they might be able to borrow the show you are interested in through an inter-library loan. Worldcat.org is a useful website that allows you to search library holdings to find items of interest.

* PBS is not affiliated with Worldcat.org.

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Unfortunately, many of our performance shows are cleared for broadcast only. Agreements with artists, guilds and unions prohibit us from making them available in any other form. We apologize for the disappointment. If you would like to contact the producers of a show directly with your request, you can find contact information on the PBS Shows page.

You may also find more information available on the show's website. Please check the All Shows A-Z list for a comprehensive list of all show websites on www.pbs.org.

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To purchase a product from the PBS Shop, please call 800-531-4PBS (4727) or visit the Shop PBS website.

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Unfortunately, due to copyright restrictions on the products and shows offered by Shop PBS, we are not permitted to ship merchandise to addresses outside of the United States and Canada. In addition, we cannot accept payment with an international credit card, or from credit cards with billing addresses outside the U.S. We do not have information on retailers outside of the United States. 

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You can request a copy of the PBS Catalog by calling 1-800-531-4727 or by visiting the Shop PBS website and filling out the Catalog Request form. The form can be accessed through the Request a Catalog link located on the bottom right-hand side of the Shop PBS website,

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Individual stations conduct their own membership drives and retain membership information on a local level. If you are currently receiving or would like to receive publications or program guides from your local station, you will need to contact the station directly.

Contact information for local stations, as well as local schedule information, can be found through the PBS Station Finder or TV Schedules page.

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To subscribe to the PBS Previews Newsletter, go to the Subscribe to PBS Previews website, enter your email address in the space provided and click Sign Up. 

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Usage of our videos in a public performance type of setting is dependent upon whether the shows one purchases come with AV (limited public performance) rights.

Many of our shows that are available for purchase at http://teacher.shop.pbs.org/ come with AV rights, which include the limited license to exhibit the show as long as no admission fee is charged, and the viewing is in accordance with the following guidelines: 

1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form, unless otherwise specified herein or agreed to by PBS in writing. 
   
2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
   
3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 
   

For more information, please visit the PBS Shop for Teachers Website at:

• http://teacher.shop.pbs.org/helpdesk/index.jsp?display=shopping&subdisplay=holidayReturns 
  
• http://teacher.shop.pbs.org/helpdesk/index.jsp?display=shopping&subdisplay=purchMO 
  

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If you would like to place the PBS logo on your website, please contact us with your request.

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You may use and reproduce articles and content found on the PBS Parents and Teachers websites. You may not, however, charge for the information that you are using or distributing, and each article used must include proper sourcing (i.e. "This information was provided by PBS Parents/PBS Teachers") and the content's URL web address on the pbs.org site.

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You can place a link to PBS.org on your website, provided you clearly indicate the link is for “PBS.” Please note that PBS.org content cannot be reproduced for commercial purposes, and use of any PBS content must include a citation of the appropriate website address. Unfortunately, PBS does not link to unsolicited web addresses.

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To use images, text, or other content from a PBS Show website for online or print publication, please send your request to the producers of that website, as they have the authority to grant permission or can direct you to their original source. You can find PBS show producer contact information on the show site itself or on our Program Contacts page. Be sure to include the exact address of the website where the content is located. 

To use images, text, or other content from other areas of PBS.org that are not part of show websites, contact us.

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Under the Fair Use Guidelines of United States Copyright Law, teachers have rights to record any broadcast off television (any station) and use the recording for the next 10 days in the classroom. PBS has negotiated with content producers for an even longer period for most PBS shows in an attempt to facilitate the following:

1. Teacher integration of shows into the curriculum when appropriate, rather than within ten days after broadcast; 
   
2. Teacher/School preview of a show by several teachers to facilitate a potential decision to purchase an extended license and/or a packaged video with Teacher Guide. 

Most PBS shows have one year Educational Rights from the original broadcast date. This means that you can record a PBS show and show that recording in the classroom for one year following the date the show originally aired.

Information regarding the rights related to shows that have been recorded is available on our PBS LearningMedia website. 

If you would like to purchase a copy of a PBS show for educational use in the future, usage of our videos in a classroom setting is dependent upon whether the show comes with AV rights. To order a show, please contact Shop PBS at 1-800-531-4727 or for more information about PBS Educational Media, please visit the PBS Shop for Teachers website.

Items that include audio visual rights are designated as "AV" items and include the limited license to exhibit the show in accordance with the following guidelines:

1. In-Room Use. Customer has the right to exhibit the Shows to an unlimited number of viewers where all viewers, monitor(s), and playback units are in the same room ("in-room use"). Such exhibition shall be in accordance with the Arrangement indicated on the Invoice and during the period applicable thereto. Customer acknowledges that the Shows may not be duplicated, broadcast, transmitted by cable, transmitted on any open circuit system, or otherwise transmitted in digital or analog form.  
2. Limited Instructional Television Fixed Service ("Limited ITFS") and Closed-Circuit Television ("CCTV"). Unless otherwise specified the AV Program price includes the right to transmit or exhibit the Shows over ITFS and CCTV limited to transmission within a building, single campus, or cluster of buildings, where those rights are available. 
   
3. Digital/Wide Access Network. Shows MAY NOT be distributed through any wide access network (i.e., open cable, broadcast, LAN, Web, etc.), digitized, and/or placed on a digital server. 
   

For more information, please visit the Customer Service page on the PBS Shop for Teachers website.

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As the national membership organization of public television stations, PBS acquires show rights and distributes shows to its member stations. Since PBS is not a production entity, we are not able to assist with requests for footage.

You can check directly with the producers of the show you are interested in to see if you may obtain permission from them to use footage. Contact information for most PBS shows can be found on the individual show website or the PBS Program Contacts page located at All Shows A-Z or Program Contacts.

You may also wish to check Footage.net, a virtual stock footage catalog with the latest information and clips from A.R.I.Q. Footage, ABCNEWS VideoSource, Archive Films/Archive Photos, Budget Films, CASCOM, CNN ImageSource, Fabulous Footage, Film Bank, Grinberg Film Libraries, Reuters Television, Streamline Film Archives, and much more. 

You may also be interested in stock footage available from our Boston member station, WGBH. For more information, please visit the WGBH Stock Sales website.

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To enable closed captioning on PBS.org videos, click the button labeled CC located in the bottom right hand corner of the viewing window.

Once captions are activated, the CC icon turns red indicating they are on (Figure 2).

Figure 2

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While over-the-air broadcasts reach beyond U.S. borders, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each show does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS shows outside the U.S.

We regret not being able to offer our supporters all of our online content.

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For online closed captioning feedback, please contact:

Steve Scheel

Senior Director, PBS Media Operations

2100 Crystal Drive

Arlington, VA 22202

Tel: 703-739-5481

Fax: 703-739-5777

Email: closedcaptioning@pbs.org

Please make sure that your feedback includes all of the information required by the Federal Communications Commission:

1. Your name, postal address, and other contact information, such as telephone number or e-mail address; 
   
2. The name, postal address, website, or e-mail address of the video programming distributor and/or video programming owner against which a complaint is made, and information sufficient to identify the particular video programming involved; 
   
3. Information sufficient to identify the software or device used to view the show; 
   
4. The date and time of the incident, and a statement of the facts sufficient to show that the video programming distributor and/or video programming owner has violated the requirements; 
   
5. The specific relief sought; and 
   
6. The preferred format or method of response to the feedback. 
   

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You may be hearing the Descriptive Video Service (DVS) option made available to audiences who are blind or visually impaired. You can turn this feature off and on fairly easily.

Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels. Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the DVS option.

If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. Like closed captioning, DVS was also pioneered by PBS to ensure the widest possible audience is served.

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You may be hearing the Secondary Audio Program (SAP) available on most TVs with stereophonic sound systems. You can turn this off with the selector labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the secondary or Spanish audio you’re hearing.

If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process. 

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Some audio problems are the result of a difficulty or error that occurred during the show's production. A poor balance between background music and dialogue is usually related to production rather than transmission problems.

You can try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" or "enhanced" feature on your television. These steps tend to assist in counteracting the audio problem. 

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Each PBS member station transmits the signal feed for its local area. We suggest you contact your local station to notify them of any problems so they can assist you in finding a solution.

Contact information for PBS member stations can be found by using the PBS Station Finder.

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Yes. Follow the instructions below to format your closed captions.

• Click the icon located in the upper right side of the video (Figure 1). If you do not see the icon, hover your mouse over the video and the icon will surface.
  

Figure 1

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We encourage you to support your local PBS member stations. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Many stations offer their members a program guide, highlighting the air dates and times of shows you won't want to miss. For more information on supporting PBS, please contact your member station. Member station information can be found by using the PBS Station Finder. 

Learn more about donating to PBS

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There are two different ways to contribute to PBS:

1. Support your local PBS member station. By contributing at the local level, you support your station's ability to purchase the shows you enjoy, as well as to produce local shows and to serve as a vital educational and cultural resource within your community. Please contact your local PBS member station directly for more information. Contact information for PBS member stations can be found using the PBS Station Finder.
2. Contribute directly to the national programming budget. By making a contribution to the PBS Foundation, the national mechanism for receiving gifts of all sizes, you are supporting PBS’ ability to acquire quality programming. Visit https://www.pbs.org/foundation/ways-to-give/ to make a tax deductible gift today or send your contribution to: 
   

PBS Foundation

2100 Crystal Drive

Arlington, VA 22202

Or you can designate a gift to PBS via the Network for Good Website.

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Individual stations conduct their own membership drives and retain membership information on a local level. Please contact your local PBS member station directly for more information regarding your pledge thank you gift. Contact information for PBS member stations can be found using the PBS Station Finder.

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Unfortunately, PBS is not able to assist with donation requests. As a non-profit entity, we do not have a budget to make contributions to other organizations or individuals.

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What are the banners you see on PBS.org?

The banners you see on PBS.org are paid messages provided by companies that wish to support PBS’s online initiatives. While PBS makes every attempt to ensure that banners adhere to our specific content guidelines, please be aware that when you click on a banner, you will leave PBS.org. These sites may differ from PBS in editorial approach, technologies used, and privacy guidelines. It's important that you make yourself aware of other sites' privacy policies and your browser's security settings when navigating the Internet.

Why are there banners on pbs.org?

PBS is currently funded in a number of ways – from government agencies, foundations, associations, corporate sponsors, and most importantly, from viewer donations. In order to continue to provide access to a wide range of free, high-quality content and services, from television programs and Web sites to tools and training for teachers, PBS is always exploring new, responsible ways to expand our funding; the banners you see are one part of this effort. The companies that provide financial support for PBS.org do not have any control over, or involvement in, PBS' editorial process.

If I’m a company, how can I get my message on PBS.org?

PBS engages organizations through a variety of sponsorship opportunities, including our Web sites. If you are interested in learning more about how to reach our engaged and influential audience through sponsorship of PBS.org, please contact us.

Feedback

We encourage you to provide any feedback you might have about banners on pbs.org. This feedback will inform how we evolve online sponsorship and other aspects of the site moving forward. Thank you in advance for your input.

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Yes. The PBS app is free of charge and supports iOS versions 7 and 8 and Android 4+. If you have a device that is older than the supported versions, you can open a browser window on your device and type in video.pbs.org to enjoy many of the same features of the app.

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• Android users can go to the Google Play store on your device and search for PBS video.  
  
• iPhone and iPad users can go the Apple App store on your device and search for PBS video.
  

Once the app shows up in your search results, tap the download icon on Apple devices or tap Install on Android.

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When you launch the app for the first time you’ll see an animated intro that plays automatically. At the bottom of the screen, tap Not Now to begin browsing without logging in (Figure 1.1) or tap Sign In to log in and begin your localized experience (Figure 1.2).

* Logging in to the app allows you to:

• create and access your Watchlist
• view your local TV Schedule
• donate to your local station

Figure 1

Figure 2

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Yes. The app and website experience are completely integrated which means that the settings you assign on the website will surface on the app and vice versa. For instance, if you are logged on to http://video.vegaspbs.org on your computer and add a show to your Watchlist, that show will also appear on your Watchlist when you log on to the app on your device. 

Keep in mind that features are only consistent if you are logged in to both the app and your computer with the same login information. This means that if you log in to video.pbs.org on your computer using your Google account, you must log in to the PBS app with the same Google account information.

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Usually, this is caused by a problem with your internet connection or the settings on your device. Please try these steps to fix your connection:

• Reboot your device (power off, power on). 
  
• Turn Wi-Fi off and back on. 
  
• Try connecting to different Wi-Fi hotspots. 
  
• Be sure Airplane mode is off. 
  
• If you are often connected to Wi-Fi, check your Wi-Fi sleep policy and make sure it is set to "Always" or "Only when plugged in." 
  
• Reboot your Wi-Fi Router. 
  
• Delete and re-install the app (Note: This will not affect your Watchlist)  
  
• Upgrade to the latest version for your device.

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Yes. To access Chromecast, tap the Chromecast symbol located in the upper right side of the screen.

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If you are using an antenna, simply select a Broadcast TV channel available in the list of providers. For instance, if you are a WSKG viewer, you would select one of the following options:

• Broadcast TV - Binghamton 
• Broadcast TV - Elmira (Corning).
  

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Be sure to check that you are localized to the correct channel. Often, there are Spanish speaking channels associated with your local station so double check to be sure you are viewing the correct channel.

To change the channel, follow the instructions below:

• After you have clicked Schedule (Figure 1.1) and are viewing your schedule, tap the channel (Figure 1.2) located in the upper left side of the screen. 
  

Figure 1 

• The upper part of the screen turns grey and all available channels are displayed at the bottom. The channel you are currently viewing displays between the two lines (Figure 2) and any additional channels associated with your location are displayed above and below the selected channel in a lighter grey font. Swipe your finger on the channels to scroll between all channels.

Figure 2 

• When the channel you want is displayed between the two lines (Figure 3.1), click anywhere in the grey area or click Done to show the TV schedule associated with that channel (Figure 3.2).
  

Figure 3 

• The new channel is reflected in the top left corner of the screen indicating that you are now viewing the TV Schedule associated with that channel (Figure 4).
  

Figure 4 

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The PBS app currently supports iOS versions 7 and 8 and Android 4+. For users with versions lower than these we regret to inform you that the app will not work on your device. 

However, there is a workaround! 

Open a browser window on your device and in the address bar type video.pbs.org. Once you are on the video.pbs.org website you can do just about everything you can do with the app. You can sign in, create a Watchlist, view your TV schedule, and of course view many of the PBS shows you love. 

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• From the main screen, click Settings.
  
• Click General.
• Click Accessibility.
• Click Closed  Captions + SDH.
• Press Select on your Apple Remote to turn on closed captions and subtitles.

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In order for a video to be in the Resume section of the Watchlist where you can continue watching where you left off:

• The video must be a full episode
  
• You must have watched more than 5 minutes of the video.
  

If these requirements are not met, the video will not appear in the Resume section of the Watchlist. The video will, however, remain in the Saved and History sections of your Watchlist. From the Saved and History sections, a video must be played from the beginning. The video can only pick up where you left off if it is in the Resume section of the Watchlist. 

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• Please go to https://account.pbs.org/oauth2/send-reset-password/, enter your email address, and click the green Reset button.
• You should get an email that looks similar to this: 

• Clicking the link will take you to the screen below. Choose a new password and enter it twice then click Reset.

• This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created.







After this process, you should no longer be prompted to sign in with Facebook.

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You can select any of the providers listed. Try to come as close as you can to your provider. For instance, if there is a long list of Comcast providers and you use Comcast, choose one of those. You can also, at any time, select any of the Broadcast TV providers.

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If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.

Find your router's username and password

F1. 

• Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
• Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.

Figure 1

• Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
• Type “How to unblock sites on [model name, model number]” in the search textbox and search.
• Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).
  

2. L

• Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
  
• Once you are on the router login website, you will be asked to enter your router user name and password. 
• After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.
  

• Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
  
• If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.
  

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If you have pressed play on a video and nothing happens, try checking your router. The instructions below demonstrate how to check the settings on a Netgear router but you can check on whatever router you have.

Find your router's username and password

F1. 

• Depending on your router, the username and password to log into its control panel may be on the bottom (or side). Figure 1 illustrates where to find this information on a Netgear router.
• Your router may or may not be a Netgear like the above image, in which case the format will look different depending on what model it is. If you can’t find something like that on your router, look for its model name and number. In the photo above, it would be a Netgear N900, Model number: WNDR4500. The name is in the middle, and the model number is to the right of the green box.

Figure 1

• Once you’ve found the model name and number of your router, open a browser and go to www.google.com.  
• Type “How to unblock sites on [model name, model number]” in the search textbox and search.
• Results should include the user name and password for your router model (the user names and passwords are universal for the router, unlike Wifi passwords, which you personalize).
  

Log into your router's control panel with the username and password

2. L

• Once you've got your username and password, log into the router control panel by going to the website of the router’s control panel. Each router model has a different link. The link for your router can be found on the back or side of your router (in Figure 1 you can see the website http://www.routerlogin.net inside the green box). If it does not, it should be included in the results of the Google search, or you can do another search for “Control panel for [model name, model number].”
  
• Once you are on the router login website, you will be asked to enter your router user name and password. 
• After you enter the name and password you will be directed to your router control panel. Look for an option to Unblock Websites, or an option named similarly. It may be behind an option for Security. Again, it depends on the router model, but it should be easy to find.
  

Unblock the site www.doubleclick.net

• Look for a site that says www.doubleclick.net and unblock it. Doubleclick is the site PBS uses to run advertisements on Roku. Unblocking it will allow your connection to access the site, letting the ads play, and then letting the videos play.
  
• If you don’t see that site, try unblocking all of the sites. You may want to write down which sites your router was trying and later try adding them back one by one to diminish the likelihood of security breaches.

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If you play a video and only the advertisement plays while the video does not, try playing the video on a different browser. For instance, if you are using Chrome, try using Firefox. 

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No. We do not provide a download option for PBS shows.

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Yes. You must be signed in to the app in order to take advantage of the Watchlist feature.

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After you have selected the video you want to watch, simply tap the arrow icon located in the center of the video's image.

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How to log in for the first time

• From your Settings screen, click Sign in.

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After you've downloaded the PBS app, you can sign in using your Facebook, Google, or PBS account. If you do not have any of these accounts, follow the instructions below to get signed up.

Sign in with Facebook:

• Go to the Facebook website (www.facebook.com) and create an account. 
• Once your account has been created, go to the PBS app and tap Sign in located in Settings menu on your device. 
• Tap Sign in with Facebook. 
• Enter the same email address and password you used when you created your Facebook account.

• Go to the Google website (www.google.com) and create an account. 
• Once your account has been created, 

  go to the PBS app and tap

   Sign in located in Settings menu on your device. 
• Tap Sign in with Google. 
• Enter the same email address and password you used when you created your Google account.
  

• Tap Sign in then tap Create one now located directly beneath the green Sign in button. 
  
• Fill out the fields listed and tap Create Account.
• You are now logged in to the app. Whenever you return to the app, use the same email address and password and tap Sign in.

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If you have forgotten your Facebook or Google password, please go to www.facebook.com or www.google.com to recover your password. If you are signing in with your PBS account, please follow the instructions below to reset your password and login.

• From your Settings screen, tap Sign in (Figure 1).
  

Figure 1

• Right above the green Sign in button, tap Forgot your password?
  

Figure 2

• In the Email textbox, type the email address associated with your PBS account (Figure 3.1).
• Tap the green Reset Password button (Figure 3.2).

Figure 3

• Tap the green Close button to close the popup window then open the email account associated with your login (Figure 4).

Figure 4

• Open the email that has been sent to you from noreply@pbs.org (Figure 5).

Figure 5

• Click the link included in the email (Figure 6).

Figure 6

• A password reset page appears where you can enter a new password and then enter the same password again in the New password confirmation textbox (Figure 7.1).
• Tap or click Reset (Figure 7.2). 

Figure 7

• Your account information appears (Figure 8). Close the window and return to the app.

Figure 8

• Go back to the app and type your email address and new password in the textboxes provided (Figure 9.1).
  
• Tap Sign in (Figure 9.2).

Figure 9

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If you no longer want to have your Facebook account associated with your app login experience, you can disassociate the two from the Facebook website. 

• Open your Facebook account.
  
• On the left side navigation menu, in the Apps section, click More.
  

Figure 1

• Click Settings (Figure 2).

Figure 2

• In the search textbox, type PBS.
• When the PBS app logo appears, click it (Figure 3).

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• If you no longer want to log in to the PBS app using your Google account, click the patterned box located in the top right side of www.google.com and click My Account (Figure 1).
  

Figure 1

• Click Connected apps and sites (Figure 2).

Figure 2

• Click Manage Apps (Figure 3).
  

Figure 3

• Click PBS (Figure 4.1).
  
• Click Revoke access (Figure 4.2).

Figure 4

• Click OK (Figure 5).
  

Figure 5

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When you get an activation code for Apple TV, go to http://www.pbs.org/activate and enter your activation code there. 

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• Tap App Store on your device. 
• In the upper right side of the screen, type PBS Video in the search textbox and tap Search.
• Tap the cloud icon  located to the right of the app title.
• A circle icon will appear and a line will slowly fill the edge of the circle. When the line has gone completely around the circle icon, the app has been downloaded. 
• Click OPEN.

On an iPhone:

• Tap App Store on your device. 
• At the bottom of the screen, tap the magnifying glass icon.
• Tap the search textbox located at the top of the screen and type PBS Video.
• Tap Search.
• Tap the cloud icon  located to the right of the app title.
• A circle icon will appear and a line will slowly fill the edge of the circle. When the line has gone completely around the circle icon, the app has been downloaded. 
• Click OPEN.

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After you have downloaded the PBS app to your device, you have two options:

1. You can click Not Now to begin using the app without signing in.
2. You can click Sign In to create an account or log in to your existing account and begin enjoying the benefits of being a registered user.
   

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If you are coming to the app for the first time:

• Tap the green Sign In button in the bottom right of the screen.

• Sign in with your Google, Facebook, or PBS account and tap Sign in.

• You are prompted to localize to your local station. Tap Yes to localize. (You can also tap Not Now to skip this step and the app will automatically localize you. To choose a specific station, however, you will need to localize.)

• The station that is in your area appears. If you'd like to localize to this station, tap Continue. If this is not the station to which you'd like to localize, go to your Settings menu and tap Local Station to choose another station.

• You are prompted to connect to Chromecast. Tap the highlighted icon in the upper right side of the screen to connect or tap Got it at the bottom of the screen to continue.

Now you can begin browsing the PBS content you love!

----------------------------------------------------------------------------------------------------------------------------------------------------------

If you have signed in to the app before:

1. Tap Settings located in the upper left side of the screen.
2. Tap Sign in.
3. Sign in with your Google, Facebook, or PBS account.
   

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1. In the upper left corner of the screen, tap Settings. 
   
2. Tap My Profile. 
   
3. Tap the green Sign Out button located at the bottom of the screen.
   

On an iPhone:

1. In the upper left corner of the screen, tap cog icon. 
   
2. Tap My Profile. 
   
3. Tap the green Sign Out button located at the bottom of the screen.

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To browse the iPhone/iPad app, simply tap the links located at the bottom of the main screen. You can browse: 

• videos
• shows
• your local TV Schedule

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When you tap the Videos tab and view the New, Featured, or Popular video page, tap the three dots located to the right of each video title. This brings up a menu of options from which you can choose including:

• Play video 
  
• Save to Watchlist 
  
• View details 
  
• Add to Favorites 
  
• View more from the same content channel  
  

Alternatively, you can tap the actual video to:

• Add to Watchlist 
  
• View more from the same content channel
  

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Your Watchlist is the place where you can: 

• resume watching videos; 
  
• quickly retrieve videos you saved to watch later;  
  
• access videos you have watched in the past.
  

Sign in to the app

You must be signed in to the app to access your Watchlist. Learn how

Expired videos

If a video has expired, it will not appear in your Watchlist. Even if the video had appeared in your Watchlist at one point, the moment it expires it will be removed from your Watchlist. 

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From the main Videos screen, tap an individual video and tap the Add To My Watchlist icon located at the bottom of the video, directly beneath the video title.  The video is added to your Watchlist. Click Watchlist in the upper right corner to see that is has been added.

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Tap Watchlist located in the navigation bar located at the very top of your screen when you are on the main Videos page. 

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Each PBS show is represented by an image icon that can be tapped to access a particular show and: 

• add the show to your Favorites 
  
• view information about the show and donate to your local station 
  
• view all available episodes 
  
• view all available clips 
  
• view all available previews  
  

Viewing show information, episodes, clips, and previews is represented by four boxes available at the top of the screen. Tap each box to go to that section. To interact with each episode, clip, and preview, tap the three vertical dots that are located to the right of each video title.

To add a show to your Favorites, tap Favorite Show in the upper right corner of the screen. After you have added the show to your Favorites the star turns from grey to yellow, indicating that this show is now in your Favorites list.

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Tap the Show link located at the bottom of your screen. You are automatically taken to the Featured Shows screen where you can see a series of images that represent each show. Tap any of the images to view information about the show, episodes, clips, and previews. 

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To add a show to your Favorites, tap Favorite Show in the upper right corner of the screen. After you have added the show to your Favorites the star turns from grey to yellow, indicating that this show is now in your Favorites list. 

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Tap Videos on the bottom of the screen.

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• When you first open the PBS app, tap Schedule at the bottom of the screen. Remember, you must choose a station in order to view your local TV Schedule information. If you have not chosen a station and provider, you will be prompted to once you tap Schedule (Figure 1).
  

Figure 1

• When you view your TV Schedule for the first time, a couple of popups appear offering tips on how to navigate the schedule  (Figure 2).
  

Figure 2

• The second popup shows you how to change your channel (Figure 3).
  

Figure 3

• The following image shows you how to use the features available on the TV Schedule (Figure 4).

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Yes, Chromecast is compatible with your iPhone and iPad. Simply tap the square icon in the upper right side of your device’s screen to launch Chromecast. The square will turn white to indicate that Chromecast is activated on your device.  

* Keep in mind that Chromecast is an option, not a requirement, when using the PBS app. 

What is Chromecast? 

Chromecast is a thumb-sized media streaming device that plugs into the HDMI port on your TV. After plugging it in to your TV, all of the content you are viewing on your phone or tablet will appear on your TV screen.

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Tap the PBS icon in the upper left side of the screen on your device to return to the PBS app. 

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Simply tap Got it at the bottom of the screen and that will close the window so you can start browsing Featured content.  

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Follow the steps below to access all of your channels.

• After you have clicked Schedule (Figure 1.1) and are viewing your schedule, tap the channel (Figure 1.2) located in the upper left side of the screen. 
  

Figure 1

• The upper part of the screen turns grey and all available channels are displayed at the bottom. The channel you are currently viewing displays between the two lines (Figure 2) and any additional channels associated with your location are displayed above and below the selected channel in a lighter grey font. Swipe your finger on the channels to scroll between all channels.

Figure 2

• When the channel you want is displayed between the two lines (Figure 3.1), click anywhere in the grey area or click Done to show the TV schedule associated with that channel (Figure 3.2).
  

Figure 3

• The new channel is reflected in the top left corner of the screen indicating that you are now viewing the TV Schedule associated with that channel (Figure 4).
  

Figure 4

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• From your device's Home screen, tap the Settings icon (Figure 1).

Figure 1

• Tap General (Figure 2.1) and then tap About (Figure 2.2).
  

Figure 2

• The version is listed (Figure 3).
  

Figure 3

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To search for a video in the app, from the main Videos or Shows page, pull the screen down and the search textbox will appear at the top of the page directly beneath the station logo. You can type your search criteria directly into the Search textbox and tap Search.

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Connecting to your local station allows you to view the local TV schedule and local programming. Follow the steps below to connect to your station. 

* You can choose any station in the country.

• In the upper left corner, tap Settings.
  
• Tap Local Station.
  
• Tap the logo that displays
  
• At the bottom of the screen, tap Zipcode to search for a station by zipcode or State to search for a station by state.
  
• When the list of available stations appears, tap the station to which you want to localize.
  
• In the upper left side of the screen, tap the back arrow to return to the main Settings screen.
  
• Tap Done located in the upper right corner of the page.
  

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• To change the channel on the TV Schedule, tap the left and right facing arrows located on the side of the current channel display (Figure 1).
  

Figure 1

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You can view up to 14 days of programming on the TV Schedule. 

• Swipe the screen up and down to scroll through the days (Figure 1).

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During the latest update, it appears a bug may have been introduced that affects some users that have updated to iOS 9. 

We apologize for the inconvenience and our developers our working on releasing a fix as soon as possible.

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Unfortunately, when you are viewing your TV schedule in the app you cannot tap a show name and go directly to that show. We are working on a possible fix for this in the future. In the meantime, use the search functionality to search for the show title and click the show title from the search results.

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No. All videos you have added to your Watchlist remain in your Watchlist for as long as you want them to. It should be noted, however, that any videos which have expired will not play.

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During the week of September 21, 2015, we updated the PBS App for Roku to improve the design and features. The update requires all users, new and existing, to activate (or re-activate) the PBS App on their Roku device. Follow the steps below to activate your account.  

•  When you open your existing PBS Roku app or download the app for the first time, you'll see a screen displaying a short explanation of why you need to activate. You are also are given instructions on how to activate as well as a unique activation code. From your laptop, computer, tablet, or other device, go to pbs.org/activate and enter the activation code in the textbox provided (Figure 1).  PLEASE NOTE THAT YOU MUST DO THIS ON A COMPUTER, YOU CANNOT ACTIVATE DIRECTLY FROM THE ROKU SCREEN.

* Note: If typing "pbs.org/activate" into your browser was not successful, please click http://www.pbs.org/activate.

Figure 1

• Once you have gone to the pbs.org/activate link on your computer, enter the activation code in the textbox provided and click Continue (Figure 2).
  

Figure 2

• After clicking Continue, you are taken to a page where you can sign in to the app in one of three ways (Figure 3): 
  
• Using PBS Account via email 
• Using Google account  
• Using Facebook account 
• To sign in with Facebook or Google, use the login and password that you use to sign on to those accounts. To sign in with Email, use the login and password used when you sign on to video.pbs.org. 

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The new update to Roku requires activation so we can easily connect you with content from your local station and allow you to enjoy many other benefits including:

• Access to your Watchlist
• All of your favorite local and national programs synced across all of your devices

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No. After the update in late September 2015, PBS requires you to activate in order to use the PBS app on Roku. In return, you can enjoy benefits such as access to your Watchlist and program synching across all of your devices. 

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PBS never requests access to passwords. All password information you enter into any PBS product is confidential and unique to you. 

The use of other information you provide to PBS when signing up to use products is outlined in the PBS Privacy Policy and Terms of Use.

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Yes, please see the PBS Privacy Policy at http://www.pbs.org/about/policies/privacy-policy/.

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If you cannot access pbs.org/activate, click the following link: http://www.pbs.org/activate. Once on the activation page, use the textbox provided to type the activation code that was given to you.

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If you are receiving an Activation Was Not Successful! message when trying to activate the PBS app on Roku, go back to http://www.pbs.org/activate, re-enter your activation code, and click Continue. 

If you are still seeing the error message, contact the support team.

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• Click on a movie or show title.
  
• On the play menu screen, select Audio and Subtitles, if available. (Some videos do not have closed captions.)
  
• Click OK.
  
• Use the directional arrows to select English under Subtitles and click OK.
  

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No. You only need to activate once. 

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If you find that your Watchlist on your Roku is not synced with the Watchlist on your computer or another device, try deactivating and reactivating your Roku using the same email address you use when you log on to your computer. To deactivate your Roke, go into the PBS Settings on the PBS channel (located at the top of the PBS screen) and select the option to "Deactivate." When you leave and re-enter the channel, Roku will ask you to activate. 

Go to http://www.pbs.org/activate and enter the new activation code. Be sure to use the same email address to complete the process.

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If you are trying unsuccessfully to activate your Roku device, it's possible your activation code has expired. To check, go to your Roku device and open the PBS channel. If you need to activate, Roku will present you with a popup box telling you that your old code has expired and you need to activate. Roku will give you the option to get a new code. Click OK and the box refreshes with your new code.

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