Apple Support 4+
We're here to help
Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. If you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in. And if your device has AppleCare+ coverage, you can order Express Replacement Service so you don’t have to wait for a repair.
Note: Availability of service options and features may be subject to certain restrictions.
• Performance enhancements and bug fixes
Introduced in Version 4.4:
• Get Express Replacement Service for devices covered by AppleCare+ (US only, certain restrictions apply)
• Using iOS 15, it’s easier than ever to buy additional coverage for your Apple Watch or AirPods
• Updated compatibility for iPad mini (6th generation)
Ratings and Reviews
This app is amazing!
Don’t let the 1 stars fool you, this app is everything you’ll need if you need help with any of your Apple Products! I’ve used this app quite a few times already (had a few issues with my AirPods that were happily taken care of every time, including today when I visited an Apple Store after getting an appointment scheduled by a Support Agent to get my cracked screen repaired, which ultimately got me a new device) and I can’t find one negative thing to say. All of the Support Agents I’ve encountered are very nice and they really do seem to care about your needs and try to help you take care of them as best as possible. Getting around the app isn’t as difficult as these people make it out to send and I don’t understand why people are giving it a 1 star when it’s literally super helpful and user friendly. It’s as simple as figuring out what problem you’re having with your device, selecting the appropriate option, and go from there! If you can’t find a description that explains your issue, chatting with a specialist is only a tap away! The reviews I’ve come across where people feel like they’re “going in circles” within the app is probably coming from people who have no general idea as to how to get around an app that’s literally made for those who need help with their device. Apple, this is a 5-star app and I can’t thank you enough for your help over the years!
I am truly impressed with this app. Yes it starts for giving all kinds of articles you can read for help and then it asks you what the problem is and gives you the opportunity to “chat“. When the virtual assistant couldn’t help they sought another specialist. It was like talking to a person. Like I was in the Apple Store talking to one of them and they always seem to care about what your concerns. That’s what it was like and when it was done I thanked them and they responded with a beautiful text one that not only thanked me for being a member of the Apple family but gave me encouragement in my endeavors. They really made me feel like I was a member of the Apple family . The experience really made my day! Thank you Apple!
I had some problems with my AirPods Pro. I can believe that it hasn’t even been a year and I had to take them back two times already. This time I decided to call and get support via phone call. This young man named Ladell, did an amazing job helping me find a solution to my problem. Everything was quick and clear, with employees like that, I don’t mind calling and going through all the hustle to get my product fixed. I don’t know where else to post my feedback on the service. I am thankful for the amazing job he did. Hopefully someone in corporate reads this and realize the amazing employee Apple has.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Apple Inc.
- 39.4 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
English, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- © 2021 Apple Inc.
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With Family Sharing set up, up to six family members can use this app.