Pixel Phone

Troubleshoot your phone

  1. Fix battery drain problems on a Pixel phone

    To troubleshoot battery and performance problems, you can use our self-help flow. Fix battery or performance issues If your phone's battery life seems poor or short, a downloaded app could be using too much battery. You can also choose settings to help your battery last. To troubleshoot battery drain, use the steps below. Important: Some of these steps work only on Android 9 and up. Learn how to check your Android version. Change settings If your phone's battery life is too short, try these tips for longer battery life. You can also learn which activities use the most battery. Check apps Tip: …
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  2. Fix Bluetooth problems on your Pixel

    If your car or Bluetooth accessory isn’t connecting to your phone, try the solutions below. Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version. Step 1: Check Bluetooth basics Turn Bluetooth off and then on again. Learn how to turn Bluetooth on and off. Confirm that your devices are paired and connected. Learn how to pair and connect via Bluetooth. Restart your devices. Learn how to restart your Pixel phone or Nexus device. Step 2: Troubleshoot by problem type Can't pair with car Step 1: Clear devices from your phone's memory Open your phone'…
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  3. Fix sound problems

    To fix your speaker problem, you can use our self-help flow: Fix your speaker issue If your phone makes intermittent or distorted sounds, try the following steps: I can't clearly hear sounds from my phone If the sound from your phone is intermittent or distorted, try the following steps: Step 1: Check the strength of your mobile data connection. At the top of your screen, find the mobile signal icon. A filled triangle means that you have a strong signal . If you don’t have a strong connection, find an area with a stronger signal. Try going outside or to another indoor location. Tip: To find wh…
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  4. Clean your Pixel phone

    By wiping your Pixel phone clean when needed, you can help protect it from stains and wear that can happen over time. You can also disinfect your Pixel phone with household disinfecting wipes. For your Pixel phone's materials and design details, see the tech specs. Important: Avoid getting moisture or soap in openings, like the USB-C port. Don’t use bleach. Wipe your phone clean Turn off and unplug your phone. With a soft, lint-free cloth, gently wipe off your phone. For most: Streaks, smudges, or dust, use a dry cloth. Color transfers, like from makeup or a new pair of jeans, use a damp cloth…
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  5. Fix your Camera app on your Pixel phone

    If your camera causes you issues on your phone, try these steps to fix the problem. After each step, open your camera and check whether it fixed the issue. If not, try the next step. Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version. Step 1: Clean your camera's lens & laser To clean the camera lens and laser sensor, wipe them gently with a soft, clean cloth. If your photos and videos seem hazy or the camera won’t focus, clean the camera lens. If your phone has a laser sensor, also clean the sensor. Find where your lens and sensor are locate…
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  6. Fix a Pixel that freezes or won't respond

    Try the following steps if your phone: Freezes Stops responding Is stuck with the screen on After each step, restart your phone to see if it fixed the issue. Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version. Restart your phone If your phone is frozen with the screen on, hold down the power button for about 30 seconds to restart. Troubleshoot your phone Check for Android updates Open your phone's Settings app. Near the bottom, tap System Advanced System update. Your update status will appear. Follow any steps on the screen. Check storage & …
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