Developer - Technical Support

Support

Getting Support

Apple strives to provide high-quality technical support to all developers. Apple delivers free technical resources such as Technical Notes, Technical Q&As, sample code, and technical publications on the Developer Connection web site.

For developers who need one-to-one engineering support, Worldwide Developer Technical Support (WWDTS) provides development-level technical support around the globe. Members of Apple's Developer Connection Select and Premier Programs receive some technical support incidents bundled with their membership, but may enhance their program membership by purchasing additional incidents.

Apple developers around the world who are not members of a fee-based membership program also have the ability to purchase technical support incidents individually or in packs of ten, twenty-five, and fifty.

Once you have technical support incidents in your ADC account, send your technical support email to dts@apple.com. Make sure you are familiar with our Technical Support Policies and Email Guidelines before sending in your email.

If you do not have technical support incidents, you need to purchase Technical Support to work directly with one of Apple's WWDTS engineers. Please go to the ADC Member Log On page. Once you have registered, you can click the Purchase button and make your selections.

Below are the Technical Support options and pricing information:

			Single Incident				US$195 
			10 Incident Pack			US$1900
			25 Incident Pack			US$4625
			50 Incident Pack			US$9000