Incident Technical Support Policies
The Worldwide Developer Technical Support group (WWDTS) provides development-level support to Apple developers who have enrolled in Apple's developer programs which include technical support or who have purchased technical support incidents separately. Development-level technical support means that WWDTS will answer questions about the code you are writing or the hardware that you are designing.
All development-level technical support for Apple's WWDTS group is handled
via electronic mail. Once you have purchased technical support incidents or joined a membership program bundled with technical support incidents, send your request, via e-mail, to firstname.lastname@example.org. WWDTS will make every effort to provide an initial
response to an incident inquiry within three business days.
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