All development-level technical support for Apple's WWDTS group is handled via electronic mail. Once you have purchased technical support incidents or joined a membership program bundled with technical support incidents, send your request, via e-mail, to dts@apple.com. WWDTS will make every effort to provide an initial response to an incident inquiry within three business days.

• A technical support incident is defined as a single, discrete problem, i.e. a single technical issue that cannot be subdivided into different issues.
• Each technical support incident is valid for one year from the date of purchase.
• Technical support is provided in English and Japanese only.
• Technical support is provided via email only.
• WWDTS does not provide user-level up-and-running assistance for Apple software or Apple computers. If you need help installing, using or updating Apple software or need help getting your Apple Computer set up or serviced, please refer to the Customer Support options available at http://www.apple.com/support.
• If you have questions about technical support that are not answered in this page, please consult our Technical Support Frequently Asked Questions page.