9:30 AM - 10:30 AM
Opening Remarks
As the Internet evolved into a mission-critical business communications application, Internet Service Providers both in the commercial and corporate environments face a new set of business and technology challenges. An early observer of the ISP marketplace, Knight describes the current landscape and challenges for ISPs with emphasis on North America.

Christopher Knight, Managing Editor, The ISP-Lists, internet.com LLC

10:30 AM - 12:00 PM
The 21st Century ISP
Successful ISPs are focused on profitable growth and are introducing more and more value-added services to their residential and business customers. Increased customer satisfaction and service guarantees are key trends. What other keys can ISPs utilize to unlock their future potential?

Claude Pumilia, Manager, Internet and E-Commerce Solutions, Compaq Computer Corporation

2:00 PM - 3:30 PM
E-commerce Applications
Many surveys point to eye popping sales revenues that are just a few years away, while news articles claim it's the new business paradigm. A company's information and goods can be just a few clicks away from a buyer anywhere in the world, 24 hours a day, 365 days a year. Panelists describe actual applications and the ISP support provided.

Mark Linesch, Internet Solutions Business, Compaq;
Claude Pumilia, Manager, Internet & E-Commerce Solutions, Compaq Computer Corporation;
Robert Story, Senior Consultant E-Commerce, UUNET;
John "Van" Vandegrift, CEO, Frictionless Commerce

11:30 AM - 12:30 PM
Guidelines for Leveraging an ISP to Host an Online Business: The Simplest and Fastest Method for Making a Profit on the Internet
There are three main barriers to Internet commerce for businesses: the cost of the hardware; the cost of a dedicated connection, and the cost of designing and implementing a Web store. This session discusses the options for setting up shop on the net and provides a case study of a successful ISP solution.

Alex Barrotti, CEO, INEX Corporation

2:45 PM - 3:45 PM
Pricing Models for Internet Services
Value-added services are changing the Internet service provider business and enhanced services such as hosting, content development, electronic commerce, fax, telephony and VPNs will play a role in every service provider's future. Desai discusses the variety of pricing models including possibilities for next-generation Internet services.

Bryan Boyd, Vice President, PSINet Canada

4:00 PM - 5:00 PM
Customers Demand Service-Level Agreements
With customers demanding network statistics on performance and usage as well as proof of the services they are purchasing, Service Level Agreements (SLAs) are becoming mandatory. Dodge discusses how network management is evolving to meet changing user demands.

Mike Anderson, Senior Product Marketing Manager, Core Systems Division, Ascend Communications, Inc.

11:00 AM - 12:00 PM
Value Added Solutions for ISPs
ISPs must find a way to differentiate themselves or be caught in an industry shakeout. This panel looks at cost effective ways to solve business challenges including IP multicast for service providers and their customers to enable such applications as distance learning, video broadcasting, and push technology.

Jim Machi, Director, Marketing, IP Telephony, Dialogic;
Peter Joy, Senior Manager, Product Strategy, Core Systems Division, Ascend Communications

2:45 PM - 3:45 PM
Caching Software Infrastructure Opens Up Revenue Opportunities for ISPs
This session takes another look at how ISPs can add differentiation and revenue streams to their businesses by providing a broad array of value added services. Concrete examples of these services, including media streaming, content filtering, distributed web hosting, and SLA support, are discussed and illustrated through case studies.

Paul Gauthier, Chief Technology Officer, Inktomi Corp.

4:00 PM - 5:00 PM
Wireless Access & the Net
Real time wireless access will become critical for companies using their intranets to distribute corporate data but also for those with unreliable or no telephone access. Balsillie discusses the emerging Internet-based standards, HDML, TTML, ICAP and others optimising access to traditional HTML sites and presents his opinion of the prevailing method of wireless access.

Sinclair focuses on wireless telecommunications devices enabling developing countries, remote areas, and smaller corporate entities to have wireless Internet access and provides some case studies from British Columbia.

James Balsillie, Chairman & CEO, Research in Motion Limited;
Bruce Sinclair, WaveRider Communications Inc.

9:45 AM - 10:45 AM
Next Generation Internets
Three different perspectives on the Internet of the future. St Arnaud talks about the architectural details of building the world's first optical Internet here in Canada. This new optical Internet will be at least 100 times faster than the Internet of today and could potentially deliver Internet services at significantly lower cost. Kavi examines the technologies that service providers will need to build tomorrow's services on the Internet.

Panelists: Bill St. Arnaud, CANARIE;
Richard Cantin, Vice President Marketing, UUNET Canada;
Peter Joy, Senior Manager, Product Strategy, Core Systems Division, Ascend Communications Inc.

11:00 AM - 12:00 PM
The Collision of Copyright and the Internet
The Canadian Association of Internet Providers (CAIP) and the Cable Association in Canada recently objected to a music copyright tariff and ended up in a two week hearing at the Canadian Copyright Board to determine whether Canadian ISPs are liable to pay for unauthorized uses of music on the Net. Langford focuses on Canadian issues facing the ISP industry and sheds light on some of the international solutions.

Margo Langford, Government Programs Executive, IBM Canada Ltd.; Mark Hayes, Barrister/Solicitor, Fasken Campell Godfrey

1:00 PM - 2:00 PM
Convergence & Bandwidth
Meier believes true convergence means delivering mission-critical voice and data applications over a single, high-speed network infrastructure - while maintaining the quality and reliability normally associated with today's highest performing voice and multimedia networks. She describes several real-world implementations of leading-edge IP-based applications. Hickey explores today's bandwidth options and forecasts into bandwidth futures.

Kathy Meier, Lucent Technologies;
Jonathan Heiliger, Chief Ttechnical Officer, Frontier Global Center

2:15 PM - 3:15 PM
ISP Code of Fair Practices
CAIP is working on a CODE of FAIR PRACTICES aimed at improving customer confidence of Canadian ISPs as well as improving their image. The fair practices work includes policies on Privacy, Security, Content Management, Model Contracts and user policies, Spamming and Reputable Delivery of Services. CAIP committee chairs share the current thinking and actions of the association in this area.

Moderator: Margo Langford, IBM Canada, Chairman CAIP, Content Committee
Panelists: Julie Garcia, AOL Canada & Privacy Committee;
Paul Barrett, Director of Internet, ACCNet & Security Committee;
David Schmidt, Director, Internet Kingston