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I am unable to install the latest Seesmic Desktop

Submitted Apr 16 in Solutions

If you are having issues installing Seesmic Desktop from the link you received in a teamseesmic email:

  • Do not click the link
  • Instead, highlight the url, copy, then paste the url into your browser
  • Make sure you have the latest version of AIR installed

If you still have issues after completing those steps, please let us know.

What about _________?

Submitted Apr 16 in Updates from Seesmic Support

If you are helping us test the v0.1.1 Preview Release of Seesmic Desktop, Thank YOU! We really appreciate all the great comments and helpful feedback. And, you have great questions too. Here are some of your top questions, and known issues with the v0.1.1 release:

Missing/disabled features

  • Follow/Unfollow a user
  • Favorite a tweet
  • Block a user
  • Spellcheck
  • View Followers/Following
  • Add services other than twitter (friendfeed, facebook, seesmic video, ideni.ca, laconi.ca)
  • In Userlist view, "Clear" button does not clear the tweets
  • Read/Unread indicator

Why can't I open the window anymore?

There is an issue (which seems to primarily affect windows versions of the app) where, after closing the SD window using the 'x' in the top right, people are unable to reoppen the app. We are testing a fix for this issue and hope to have a release as soon as we're able to make sure it works correctly.

The solution we are working on will update your existing profile, and should restore all your settings and saved userlists. If you are unconcerned about losing your settings and would prefer to start over and continue helping test the preview release, please submit a request for that information.

How do I add someone to a userlist?

3424833235_57a6327f1f_o.jpg       Seesmic_Desktop_-_askseesmic_twitter.jpg

You can add people to a userlist by mousing over their avatar, click the [cog] icon, and click Add to userlist. If you would like to search for someone, you can click on your account under the "accounts" menu, click on the user lookup icon, and then search for the persons name. You can then add them to a list from any of their tweets.

Losing Saved Searches and Userlists After Restart

Submitted Apr 09 in Updates from Seesmic Support

UPDATE The 0.1.1 release fixed this issue for a number of users, but we are still receiving reports of userlists being lost. If you are still experiencing this issue, please see http://bit.ly/T1RyL for info on how to send us your log/config files. The good news is, that you most likely have not lost your userlists, and upcoming bug fix *should* restore them in most cases.

We have received a significant number of reports of people losing their saved searches and userlists after restarting Seesmic Desktop (v.0.1). Unfortunately, it took us a while to reproduce this issue, but we feel confident we have found a solution and are doing more internal testing. We hope to have a patch for this bug very soon.

Thank you for all your feedback, and those of you who helped us track this down!

You said you wanted my config and log files. Where are they?

Submitted Apr 09 in Solutions

You probably reported an issue that requires us to take a look at your logs and configuration to figure out what is going wrong. Below is information on where to find those files, and how to seend them to the Seesmic crew.

  • Max OS X:
    /Users/<username>/Library/Preferences/com.seesmic.desktop.client.<RANDOM>/Local Store/client.log
    /Users/<username>/Library/Preferences/com.seesmic.desktop.client.<RANDOM>/Local Store/config/xmlAdapter.xml
  • Windows XP:
    C:\Documents and Settings\<username>\Application Data\com.seesmic.desktop.client.<RANDOM>\Local Store\client.log
    C:\Documents and Settings\<username>\Application Data\com.seesmic.desktop.client.<RANDOM>\Local Store\config\xmlAdapter.xml
  • Windows Vista & Windows 7:
    C:\Users\<username>\AppData\Roaming\com.seesmic.desktop.client.<RANDOM>\Local Store\client.log
    C:\Users\<username>\AppData\Roaming\com.seesmic.desktop.client.<RANDOM>\Local Store\config\xmlAdapter.xml
  • Ubuntu & most Linux distros:
    /home/<user>/.appdata/com/seesmic.desktop.client.<RANDOM>/Local Store/client.log
    /home/<user>/.appdata/com/seesmic.desktop.client.<RANDOM>/Local Store/config/xmlAdapter.xml

Please make sure you have closed Seesmic Desktop. Then, copy those two files to your desktop, and send them as attachments to support@seesmic.com (or create a new ticket here). Please include a detailed description of your issue so that we can associate your log files with any previous conversation we may have had.