If you are subscribed to e-mail newsletters or alerts from The Washington Post but are no longer receiving them, there could be several different causes. Please try the following:
- Find your spam or junk mail folder. If the messages are in that folder, you will need to move them back into your inbox and mark the messages and/or the sender firstname.lastname@example.org as "safe"/not spam. (You can find more instructions here.)
- If you do not find your newsletters/alerts in a spam or junk folder, contact your service provider (or IT resources if corporate) to see if there is an additional layer of protection applied.
- If you are still unable to locate your newsletters/alerts, submit a ticket by clicking here. It isn't unusual for for a user to become "undeliverable" because attempts to deliver e-mail address fail. We may need to reset your account on our side in order to begin sending to you again.