Why are my newsletters no longer being delivered?

If you are subscribed to e-mail newsletters or alerts from The Washington Post but are no longer receiving them, there could be several different causes. Please try the following:

  1. Find your spam or junk mail folder. If the messages are in that folder, you will need to move them back into your inbox and mark the messages and/or the sender newsletter@email.washingtonpost.com as "safe"/not spam. (You can find more instructions here.)
  2. If you do not find your newsletters/alerts in a spam or junk folder, contact your service provider (or IT resources if corporate) to see if there is an additional layer of protection applied.
  3. If you are still unable to locate your newsletters/alerts, submit a ticket by clicking hereIt isn't unusual for for a user to become "undeliverable" because attempts to deliver e-mail address fail. We may need to reset your account on our side in order to begin sending to you again. 


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Topic Information
  • Topic #: 15067-102
  • Date Created: 2/19/2010
  • Last Modified Since: 8/6/2012
  • Viewed: 106