What do I do if I am still having trouble accessing a game?

If you have already updated your free Flash player software and have restarted your computer, it is most likely that the game problems you’re experiencing are caused by an issue with your current Flash player.

If you are having trouble, the first step is to uninstall and re-install a clean copy of the Adobe Flash Player.

To uninstall Flash:

• 1) Navigate to http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
• 2) Click on the correct uninstaller for your computer
• 3) Save it to your desktop
• 4) Double click the uninstaller on the desktop and follow the instructions
• 5) When it is complete, reboot your computer

To install Flash:

• 1) Navigate to http://www.adobe.com/products/flashplayer/
• 2) Click Download Flash Player and follow the instructions
• 3) Navigate back to The Washington Post games and select a game http://games.washingtonpost.com/

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