Member Services  |   Help  
 
 
 
Common questions about MSN 8
1. How does the MSN® 8 software differ from MSN Explorer?
2. Will you be closing the MSN Explorer product down?
3. Will MSN 8 be a free service?
4. I live outside the U.S. How do I find out if and when MSN 8 will be available in my country?
5. What is the best process to upgrade from MSN Explorer (version 7 or earlier) to MSN 8?
6. If I have MSN Explorer (version 7 or an earlier version) do I have to upgrade to MSN 8?
7. If I am already an MSN Internet Access subscriber, will I automatically receive a CD to upgrade to MSN 8? When? Do I need to order one?
8. I signed up but haven't gotten my CD yet — how long should it take? Can I call to check on it?
9. Can I download MSN 8 instead of waiting for the CD?
10. What if my computer doesn't meet the system requirements for MSN 8? Can I keep using MSN Explorer?
11. Do I have to set up different e-mail addresses for my children in order to use the parental controls? How do I do this?
12. Can two people, say a mother and father, have access to how their child's parental controls are managed?
13. Can a child use Internet Explorer or Netscape to get around parental control settings?
14. How do I upgrade from MSN Dial-up to MSN Broadband?
15. How do I upgrade to MSN Dial-up or MSN Broadband?
16. I am currently on the MSN Internet Access hourly plan — will I get a CD to upgrade to MSN 8? Can I switch to the unlimited plan at the same time as I upgrade to MSN 8?
17. Can I use Outlook® Express or Outlook for e-mail when I sign up for MSN 8?
18. A friend gave me their MSN 8 CD. Can I use that to sign up?
19. How much does MSN 8 cost?
20. What if I have more questions about signing up?
21. Is there a phone number I can call if I don't want to sign up online?
22. Will I miss any e-mail messages when I switch to MSN?
23. Does MSN have instant messaging?
24. What speed of service is available with MSN 8 Broadband?
25. What are downstream and upstream speeds?
26. What is Microsoft® IntelliSpeed™ technology and what are the benefits?
27. What do I get when I subscribe to MSN Broadband?
28. How does MSN 8 Broadband work?
29. What is the difference between dial-up and MSN 8 Broadband?
30. Do I need to install a new phone line to get MSN 8 Broadband?
31. I currently have two telephone lines. Can I still get MSN 8 Broadband?
32. Will MSN 8 Broadband affect the quality of my telephone service?
33. I have a home security system. Can I get MSN 8 Broadband?
34. Can I use my laptop computer for my MSN 8 Broadband connection?
35. How do I check to see if my computer meets the minimum system requirements for MSN 8 Broadband?
36. What are the required steps to get MSN 8 Broadband?
37. How long does it take to get MSN 8 Broadband?
38. I currently have dial-up access from another Internet service provider. Can I switch to MSN 8 Broadband?
39. I already have MSN Internet Access and I'm looking for some help. Where can I go?
1. How does the MSN 8 software differ from MSN Explorer?
MSN's previous Internet browser client, MSN Explorer, was developed for people without much Web experience. MSN Explorer was an online starter kit that provided an easy way for people to enjoy MSN e-mail, instant messaging and Web browsing without feeling overwhelmed.

With MSN 8, Microsoft wanted to create something totally new — the first Internet client flexible enough to meet the needs of everyone on the Web — from beginners to the enthusiast to the expert. MSN 8 accomplishes this by making it easy for people to adjust the software to match their abilities, advance at their own pace, and customize their use of the Web to make sure they get what they want from their online experience. The MSN 8 user interface can be personalized to allow consumers to see their favorite links, MSN sites, and features in one customizable window. A new Dashboard provides a dynamic snapshot of consumers' vital online information, such as their favorite stocks, MSN Messenger contacts, or the status of their Inbox, while also being customizable with photos or other content. The My MSN option can also become the default home page for MSN 8 subscribers.
2. Will you be closing the MSN Explorer product down?
People who downloaded MSN Explorer prior to MSN 8 can continue to use the browser. Moving forward, however, we will be focusing our efforts on promoting the benefits of a subscription to MSN 8.
3. Will MSN 8 be a free service?
MSN 8 is a subscription service that will be available to consumers subscribing to MSN Internet Access or as a separate subscription to consumers who use other Internet service providers.
4. I live outside the U.S. How do I find out if and when MSN 8 will be available in my country?
MSN 8 Internet Software is currently available in Canada. Click here for information on the English Canadian version or click here for information on the French Canadian version.

MSN 8 will launch in the United Kingdom and Japan in late 2002, and we will expand to other countries over the course of the next year. More information will be available on your local MSN site when the service is available. Click here to visit your local MSN site.
5. What is the best process to upgrade from MSN Explorer (version 7 or earlier) to MSN 8?
The easiest way to upgrade to MSN 8 is to install the software from a CD, which will automatically be mailed to all current MSN Internet Access subscribers.
6. If I have MSN Explorer (version 7 or an earlier version) do I have to upgrade to MSN 8?
Current MSN Internet Access subscribers will be upgraded to MSN 8 via a CD automatically sent by mail. People who are currently using MSN Explorer for free will not get upgraded to MSN 8 unless they subscribe to the new service.
7. If I am already an MSN Internet Access subscriber, will I automatically receive a CD to upgrade to MSN 8? When? Do I need to order one?
If you're already an MSN Internet Access subscriber, you don't need to sign up for anything. Your CD will be sent to you automatically by December 2002. You should check to see if MSN has your correct mailing address. To do this, go to the MSN Support site and click on the "My Microsoft Billing Account" link on the left side. You may also call 1-800-386-5550.
8. I signed up but haven't gotten my CD yet — how long should it take? Can I call to check on it?
All current MSN Internet Access subscribers will automatically receive a MSN 8 CD via mail by December 2002. If you do not receive yours by this time, please contact customer support to request a second CD.
9. Can I download MSN 8 instead of waiting for the CD?
Yes, you're welcome to download a scaled-down version of MSN 8 from the Internet and begin using MSN 8 right away. However, to get the complete set of features, you will need to install MSN 8 from the CD coming in the mail. We recommend that you install via the CD either initially or after the Web download to obtain full product functionality.
10. What if my computer doesn't meet the system requirements for MSN 8? Can I keep using MSN Explorer?
Customers who want to use MSN 8 but have computers that do not meet the system requirements will need to upgrade their current PC systems in order to do so. People who are currently using MSN Explorer can continue using it without any system updates needed.
11. Do I have to set up different e-mail addresses for my children in order to use the parental controls? How do I do this?
The MSN 8 parental controls help YOU decide how your children use the Internet. You can filter Web content, choose who they communicate with, and stay informed with a weekly activity report. In order to set up the controls, the primary account holder (the person paying for the MSN 8 account) must sign into MSN 8. Then under "Help & Settings," choose "Member Accounts and Billing" and then select "Add a Secondary Account." (Up to eight additional users can be added and are included in your MSN 8 subscription cost.) Then you can customize the parental controls settings for each user through an easy guided process.
12. Can two people, say a mother and father, have access to how their child's parental controls are managed?
Yes, there can be multiple administrators for an account. The original administrator who sets up the account can add other administrators.
13. Can a child use Internet Explorer or Netscape to get around parental control settings?
If a parent elects to turn on content control in Web-based programs, then a child will not be able to use another browser on that PC to get around the settings.
14. How do I upgrade from MSN Dial-up to MSN Broadband?
Upgrading to MSN Broadband is easy. Simply click on the sign-up button and follow the instructions on the screen. You will be required to type in your current MSN username and password. Then, the sign-up process will take you through the appropriate steps.

If you signed up for an MSN Dial-Up Internet Access promotion, the system will recognize your account and guide you through the MSN 8 Broadband sign-up process. However, due to the different promotional pricing and benefits of MSN Broadband, the benefits from your promotional dial-up plan (e.g. free months or pre-paid months) will not carry forward to your MSN Broadband plan and you will be required to pay the full monthly fees of MSN Broadband.

If you are an MSN Dial-Up Internet Access customer and agreed to remain a subscriber for a certain number of months, you may be able to sign up for some of the currently available MSN Broadband offers under their respective terms and conditions. The months that remain on your original commitment will be transferred to MSN Broadband and you may be subject to termination fees if you do not satisfy the term commitment. (Please refer to the original terms of your particular promotional program for details on termination fees.)
15. How do I get MSN Dial-up or MSN Broadband?
Once you are sure your computer meets the minimum requirements for MSN Broadband or MSN Dial-Up check to see if MSN Internet Access is available in your area. If you choose MSN Dial-Up, you will sign up using an existing phone line and then install the software from the CD. If you choose MSN Broadband, MSN will work with your phone company to provision your phone line for DSL. Once your phone line has been activated for DSL, we will mail you a self-installation kit. Once you have installed MSN Broadband, you are ready to surf the Web at high speed. You may now cancel your dial-up service from your other Internet service provider. We recommend you do so in writing, in addition to canceling the service via the phone.

(Your other Internet service provider may charge you a cancellation fee. Please check with your provider.)
16. I am currently on the MSN Internet Access hourly plan — will I get a CD to upgrade to MSN 8? Can I switch to the unlimited plan at the same time as I upgrade to MSN 8?
All existing MSN Internet Access subscribers will automatically receive an upgrade CD via mail by December 2002. After you install MSN 8 and set up your account, go to the "Member Accounts and Billing" option to get full details. To change your access plan, please call Customer Support at 1-800-386-5550.
17. Can I use Outlook Express or Outlook for e-mail when I sign up for MSN 8?
Yes, Outlook® Express and Outlook XP are compatible with MSN 8 e-mail. However, Outlook 2000, 98 and 97 are not. For information about using Outlook Express, review the online Help provided in the software. To start Help for Outlook Express:

   1. Open Outlook Express.
   2. On the Help menu, click "Contents and Index"
18. A friend gave me her MSN 8 CD. Can I use that to sign up?
Yes.
19. How much does MSN 8 cost?
Unlimited 56K dial-up access is just $21.95 a month. Hourly service is also available for $9.95 per month for up to 20 hours, and high-speed MSN 8 Broadband plans start at $39.95 a month. MSN 8 Software is available for just $9.95 per month. For more information on each option and to find out about any special offers, click here.
20. What if I have more questions about signing up?
If you have more questions or concerns about signing up for MSN Internet Access, please contact an MSN Support Representative using one of the following options:
Go to the MSN Support Site and click on the "Contact MSN Support" link in the upper right-hand corner
Call 1-877-MSN-FOR-U (1-877-676-3678)
21. Is there a phone number I can call if I don't want to sign up online?
Yes. Please call 1-877-MSN-FOR-U (1-877-676-3678).
22. Will I miss any e-mail messages when I switch to MSN?
One month of free e-mail forwarding is included with the TrueSwitch service, which helps AOL customers switch to MSN in three easy steps. If you are switching from a provider other than AOL, you can sign to get one free month of Re-route e-mail forwarding service. Re-route will automatically redirect messages sent to your old e-mail account to your new MSN account. Also, the person sending you the e-mail message will receive a "change of address" message notifying him or her of your new address. For more information about Re-route service or to sign up, please visit the Re-route Web site.
23. Does MSN have instant messaging?
Yes. MSN Messenger Service lets you send instant messages, files, and even make voice calls from one computer to another. Plus, it's easy to get your friends to use MSN Messenger. If your friend already has an MSN Hotmail® e-mail address, all he or she needs to do is visit the MSN Messenger Service Web site and follow the easy steps to download MSN Messenger.
24. What speed of service is available with MSN 8 Broadband?
MSN 8 Broadband offers different speeds depending on your local telephone company. See below for details:

Telephone Company Downstream Speed* Upstream Speed*
Bellsouth Up to 1.5Mbps Up to 256Kbps
SBC Up to 768Kbps Up to 128Kbps
Verizon Up to 768Kbps Up to 128Kbps
Qwest Up to 640Kbps Up to 256Kbps
* Actual speeds over DSL lines will vary depending on several factors, including location of your home, computer performance and configuration, network or Internet congestion, Web sites accessed, and current phone-line conditions. Speed of service, uninterrupted and error-free service is not guaranteed. Some customers may require professional installation, which may be obtained for an extra charge.
25. What are downstream and upstream speeds?
Downstream speed is the speed at which you can download data from the Internet. Upstream speed is the speed at which you can upload data to the Internet. Thus downstream speed refers to the speed at which you view information on the Internet and download Web pages. Upstream speed refers to the speed at which you can send e-mail messages or files. In most cases, downstream speed is the more important factor to consider in your decision to purchase DSL, since downstream speed affects the rate at which you can view Web pages, receive e-mail, or download music. Both speeds of MSN 8 Broadband are much faster than a dial-up connection.
26. What is Microsoft® IntelliSpeed™ technology and what are the benefits?
Developed by Microsoft exclusively for MSN Broadband customers, IntelliSpeed technology is an innovative broadband technology platform that combines rich software, a premium transmission network, and high-quality hardware to provide MSN 8 Broadband subscribers with a superior broadband experience. Benefits include:

1. Installation of MSN 8 Broadband is a breeze. IntelliSpeed technology interprets a user's system configuration for easy hardware and software setup. One easy-to-use CD does it all.
2. Optimized performance and reliability. IntelliSpeed technology monitors a user's DSL line and retunes itself for performance and reliability.
3. Updates to help subscribers stay on the cutting edge of technology. As newer service features are developed, IntelliSpeed technology makes it easy for subscribers to access them.
4. Higher-quality audio and video. IntelliSpeed technology senses a user's connection and serves high-quality video and audio at optimized speeds.
27. What do I get when I subscribe to MSN Broadband?
Your MSN 8 Broadband subscription includes the following:

Unlimited high-speed access to the Internet
Free technical support, 24 hours a day, seven days a week
All the necessary hardware and software
10 free hours of dial-up Internet access each month
Access to your e-mail from any Internet connection and up to nine unique e-mail addresses for members of your family
The flexibility to connect via a USB or Ethernet port on your computer
MSN 8 Internet Software
Exclusive content and services such as MSNBC MarketCast and MSNBC Video Headlines
28. How does MSN 8 Broadband work?
MSN 8 Broadband splits your ordinary telephone line into two lines; one for your regular telephone service and the other for high-speed Internet service. MSN 8 Broadband will not affect your telephone service. You can even talk on the phone at the same time you are surfing the Internet at high speeds. If you have an answering machine or a fax machine connected to your telephone, you can keep them connected, too.
29. What is the difference between dial-up and MSN 8 Broadband?
Speed and convenience. Most ordinary dial-up modems allow you to surf the Web at a maximum speed of 56Kbps (kilo bits per second). MSN 8 Broadband provides speeds ranging from 256Kbps to 1.5Mbps.* MSN 8 Broadband also provides you a constant connection to the Internet, so you don't have to dial-up, experience delays, or lose your connection, as is common with dial-up service. Further, with MSN 8 Broadband, you can surf the Web and talk on the phone simultaneously.

* Actual speeds over DSL lines will vary depending on several factors, including location of your home, computer performance and configuration, network or Internet congestion, Web sites accessed, and current phone-line conditions. Speed of service, uninterrupted and error-free service is not guaranteed.
30. Do I need to install a new phone line to get MSN 8 Broadband?
No. MSN 8 Broadband is installed on the same line you currently use for your telephone service. MSN 8 Broadband splits your ordinary telephone line into two lines, one for your regular telephone service and the other for high-speed DSL.
31. I currently have two telephone lines. Can I still get MSN 8 Broadband?
Yes. In fact, you may be able to save money by canceling your subscription to the second phone line, since MSN 8 Broadband lets you talk on the phone and surf the Web simultaneously on one phone line.
32. Will MSN 8 Broadband affect the quality of my telephone service?
No. With MSN 8 Broadband you can make phone calls while surfing the Web, and your phone reception is just as crisp and clear as always. Your phone will work even if your computer or the DSL modem is turned off.
33. I have a home security system. Can I get MSN 8 Broadband?
If your home security line and your MSN 8 Broadband line are on two separate lines, then you should have no problem. Check with your security company to see what they recommend to make sure that your home security system and MSN 8 Broadband will work together successfully.
34. Can I use my laptop computer for my MSN 8 Broadband connection?
Yes, as long as it is connected to your DSL line via an available Ethernet or USB port. Your laptop will need to meet the minimum computer system requirements for MSN 8 Broadband.
35. How do I check to see if my computer meets the minimum system requirements for MSN 8 Broadband?
There are two locations you will need to check: one for available memory, the other for available disk space.

To check available memory:
1. On your desktop, double-click the My Computer icon
2. On the Menu bar, click Help
3. On the Help menu drop-down list, click About Windows
4. On the About Windows dialog box, the available memory will be displayed next to Physical memory available to Windows
5. To close the dialog box, click OK
To check available disk space:
1. On your desktop, double-click the My Computer icon
2. Place your pointer over your (C:) drive icon. After a few moments, a pop-up box will display the available Free Space and the Capacity of the disk
36. What are the required steps to get MSN 8 Broadband?
First, make sure your computer meets the minimum system requirements for the service. Next, check online to see if MSN 8 Broadband is available in your area and sign up for the service. Then, MSN will work with your phone company to provision your phone line for DSL, after which MSN will mail you a self-installation kit. Once you have installed MSN 8 Broadband, you are ready to surf the Web at high speed.
37. How long does it take to get MSN 8 Broadband?
Approximately 10 to 20 working days, depending on your local phone company. During this time, MSN works with your phone company to provision your phone line for DSL. Once this occurs, MSN will mail you a self-installation kit that lets you set up MSN Broadband on your computer, without a technician. Home installation is quick and easy.
38. I currently have dial-up access from another Internet service provider. Can I switch to MSN 8 Broadband?
Yes. Once you are sure your computer meets the minimum requirements for MSN 8 Broadband, check online to see if MSN 8 Broadband is available in your area. After you sign up for MSN 8 Broadband, MSN will work with your phone company to provision your phone line for DSL. Once your phone line has been activated for DSL, we will mail you a self-installation kit. When you have installed MSN 8 Broadband, you are ready to surf the Web at high speed. You may now cancel your dial-up service from your other Internet service provider. We recommend you do so in writing, in addition to canceling the service via the phone.

(Your other ISP may charge you a cancellation fee. Please check with your provider.)
39. I already have MSN Internet Access and I'm looking for some help. Where can I go?
The MSN Support site features user's guides and answers to the most frequently asked questions of MSN users, covering everything from e-mail to passwords.
 
MSN - More Useful Everyday
©2002 Microsoft Corporation. All rights reserved. Terms of Use Advertise TRUSTe Approved Privacy Statement GetNetWise