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Get started: Voice setup guide for admins

Port business numbers to Voice for Google Workspace

Covid-19 update: Due to the COVID-19 situation, there are restrictions on number porting in Portugal. This might create delays in completing your port orders. Currently, there are no restrictions on the other supported countries in Europe, but this could change. Check back here for further updates.

If your organization has existing phone numbers with another service provider, you can port (or move) those numbers to Google Voice. If you don't need to port numbers, go to Step 6. Migrate users to managed accounts.

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Prepare to port numbers

Step 1: Before you begin
  • Don't cancel your existing service until Voice notifies you that the number port is complete. 
  • Cancel any open service requests with your current provider.
  • All numbers in a request must belong to the same service provider. If you use multiple service providers, create a separate port request for each provider.
  • Trial subscriptions can't port Voice numbers.
Step 2: Gather information
  • Find a recent copy of a billing statement from your current service provider for information to complete your port request.
  • Get a list of the phone numbers that you're porting. Make sure your service provider has unlocked the numbers.
  • If your current provider requires a PIN for number porting, have the PIN ready when you create the port order.
  • Make sure all numbers in your port request are associated with the main billing phone number on the service provider account that you're porting from.
  • Remove any special features with existing numbers, such as DSL internet or hunt groups. Voice does not support these features.
  • Check the Service provider fields section for details on region-specific info required for number porting.
Step 3: Review limits on porting

You can't port these numbers:

  • Toll-free numbers
  • Nongeographical (nomadic) numbers in the EU
  • Mobile numbers in the EU
  • Numbers associated with Gmail.com consumer accounts
  • Numbers from unmanaged accounts or Google Fi to managed Voice for Google Workspace accounts
  • Numbers in different Google Workspace domains
  • Numbers outside the Voice coverage area, even if in a supported country or region

Contact the service provider who provisioned your numbers to ensure there are no regulations or service requirements that would prevent you from porting them.

Porting individual numbers in a certain range might not be allowed by some service providers. We recommend that numbers belonging to a range be ported together in the same request. Additional numbers outside a number range can be ported in the same request with the exception of German numbers.

If you have questions on the limitations or to check if your numbers are portable, contact Google Workspace support.

Port numbers to Voice for Google Workspace

Step 1: Create a port request
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenGoogle Workspaceand thenGoogle Voiceand thenService management.
  3. Click Number porting.
  4. At the top of the Number porting page, click Create port order.
  5. In the Port name field, enter a name to identify your port request.
  6. Next to Country of service, click the Down arrow Down Arrow and select your country or region.
  7. Click Continue.
  8. Under Identify your primary contact, enter the name and phone number of the person to contact about this port request.
  9. Under Enter port details, fill in the request form using a recent billing statement from your current service provider. The fields vary based on the country or region. Refer to the service provider fields below.

    Notes:

    • If you’re porting a number from the EU and your service provider is from a reseller and you don’t see your carrier, use the underlying provider of the reseller. If you don’t know who the underlying provider is, contact your reseller.
    • If you don’t see your service provider or the underlying service provider, you cannot port your number to Voice.
  10. Check the I authorize Google Voice boxand thenclick Continue.
  11. In the List numbers section, enter the numbers you want to port.
    • Landline or VoIP—Enter up to 500 phone numbers, separated by commas. For a number range, enter a starting and ending number separated by a hyphen. Include the country code for each number. For example, the country code for the U.S. is 1.
    • Wireless—Verify the number you're porting. You can port only one wireless number per request. Wireless number porting is only available in the U.S.
  12. In the Activation date field, click to open the calendar and choose when to activate the number.

    Note: Some countries or regions might not be able to choose an activation date.

    When you choose an activation date:

    • The earliest date the port can finish is the default date, and it varies by country or region. Refer to the service provider fields below.
    • The activation date cannot be more than 60 days after the date you make the request or on weekends or local holidays.
    • Port requests should finish by the end of the scheduled activation date or the following business day.  
  13. Click Continue.
  14. Review the information that appears.
    • Click Expand "" to review the phone numbers.
    • If you need to make changes, click Edit Edit.

    • If your country or region requires authorization, you get a notification to submit required documentation. To get a copy of the authorization template, click Download or wait until you finish the port request. You’ll complete and submit the authorization later in the setup.  

  15. Click Continue.
  16. Click Create Port Request.

To review the status of your port request, go to the Number porting page. If there are problems with the request, the primary contact for the port request gets an email as well.

Step 2: Review port requests

You can check the progress of your port request. At the top, click Tasks ""and thenView details.

You can cancel a port order by following these steps:

  1. On the Number porting page, click your port request.
  2. On the bottom-left, click Cancel port.

The port will be listed as cancelled. Go to step 1 of this guide to restart your request.

Note: Numbers ported in to Canada will show as cancel pending until the port is cancelled.

Step 3: Submit a letter of authorization

 Important: If your country or region requires a letter of authorization, make sure to upload it within 7 days of creating the port order before the order expires.

  1. On the Number porting page, click your port request.
  2. Next to Required documentation, click Expand ""and thenDownload template.
  3. Print, complete, and sign a copy of the letter of authorization.
  4. Click Upload Signed Documentand thenSubmit for Review.
Step 4: Fix any porting errors

When you select an open order on the Number porting page, you see the order status. If there are any errors, you see an error message and are automatically contacted by email 24 to 48 business hours from the time of the error update. If you don’t get an email, contact Google Workspace support.

Step 5: Assign the numbers in Voice

When porting is complete, you’ll no longer have service with your previous provider. To activate the ported phone numbers, you need to assign the numbers in Voice to resume service.

Choose an option:

You can assign your numbers to users, automated attendants, and ring groups while your port order is processing.

Note: If you assign a block of German, Italian, or Swiss numbers, they must all use the same service address.

Service provider fields

The information to enter about your current service depends on the country or region.

Canada

Minimum time to port numbers is 7 business days.

Field Description
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact
Service address Service address (street address) of your organization used in the current service provider's billing statements
Address line 2 (optional) Suite, apartment, or other portion of your organization's service address used in the current service provider's billing statements
City, Province, Postal code City, Province, and Postal code of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Billing telephone The main phone number on the service provider account you're porting from
Account number The account number with your current service provider

Denmark

Minimum time to port numbers is 13 business days.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, Municipality, City Postal code, municipality, and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Organization number Your organization number used for billing by the current service provider
Current service provider The provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

France

Minimum time to port numbers is 18 business days.

Field Description
Service street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Street name Street name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
SIRET code The SIRET code of your organization used in the current service provider's billing statements
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Germany

Note: Porting business numbers to Voice in Germany has specific requirements for the Letter of Authorization (LOA). You're required to stamp the LOA with an official company stamp, or attach a signed official company letterhead when you upload the LOA for review.

Field Description
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, Municipality, City Postal code, municipality, and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Current service provider The provider you're porting the numbers from and their carrier code
Billing telephone The main phone number on the service provider account you're porting from

Ireland

Field Description
Service street number Street number of your organization's service address used in the current service provider's billing statements
Service street name Street name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Italy

Minimum time to port numbers is 20 business days.

Field Description
Street name Street name of your organization's service address used in the current service provider's billing statements
Service street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City, Province Postal code, city and province of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Value added tax ID Your organization's value added tax identification number used for billing by the current service provider
Secret code The Secret code of your organization used in the current service provider's billing statements
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from

Netherlands

Minimum time to port numbers is 10 business days.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Value added tax ID Your organization's value added tax identification number used for billing by the current service provider
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Portugal

Minimum time to port numbers is 15 business days.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Financial Tax Identification Number Your organization's tax identification number used for billing by the current service provider
Access Code Your organization's access code used by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Spain

Minimum time to port numbers is 13 business days.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City, Province

Postal code, city and province of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Tax ID Your organization's tax identification number used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Sweden

Minimum time to port numbers is 20 business days.

(Numbers available for Stockholm, Malmö, and Göteborg)

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Organization's name used for billing by the current service provider
Organization number Your organization number used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Switzerland

Minimum time to port numbers is 15 business days.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, Municipality, City Postal code, municipality, and city of your organization's service address from the current service provider's billing statements
Company name Organization's name used for billing by the current service provider
Value Added Tax Identification Number Your organization's value added tax identification number used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

United Kingdom

Minimum time to port numbers is 17 business days.

Field Description
Service street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Street name Street name of your organization's service address used in the current service provider's billing statements
City, Postcode City and postal code of your organization's service address from the current service provider's billing statements
Company name Organization's name used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

United States

Minimum time to port numbers is 10 business days.

Field Description
Service address Service address (street address) of your organization used in the current service provider's billing statements
Optional service address 2 Suite, apartment, or other portion of your organization's service address used in the current service provider's billing statements
City, State, Zip code City, state, and zip code of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Billing telephone The main phone number on the service provider account you're porting from
Current service provider Name of the current service provider you're porting the numbers from
Optional account number Your account number with the current service provider
Optional PIN number PIN or password to unlock your account with the current service provider
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

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