TweetDeck Troubleshooting

Right now we’re aware of a few issues that are currently affecting the TweetDeck Community:

  • Login errors
  • Notification issues (sound, pop-ups)
  • Scheduling Tweets with photos attached
  • Blank screen when adding accounts
  • Facebook updates (scheduling, like, reply, etc.)

Having trouble with TweetDeck? Here’s what you should know.

For assistance with the TweetDeck apps, please contact Mobile Support. However, we’ll need your help to collect the information necessary to solve these problems. If you’re experiencing any of the above or other issues, there’s useful data you can have ready for when you reach out to us.

Which client and version are you using?

Making TweetDeck work better is a primary reason we release new updates, so it’s important that you’re using the latest version. If you’re unwilling or unable to upgrade, it may limit our ability to assist you. All downloads for the below apps can be found at tweetdeck.com.

The latest version may differ on our various clients:

  • Mac app
  • Windows app
  • Chrome app
  • web.tweetdeck.com (currently supporting Safari and Chrome browsers only)
Note: We aren’t changing the TweetDeck mobile apps at this time. We’ll keep you posted as we figure out our plans to do so.

Is it reproducible on web.tweetdeck.com?

If you’re using a TweetDeck app other than web.tweetdeck.com, it would be helpful for us if you could test your issue from the web app. This will let us know if the problem is affecting a specific app or the entire TweetDeck community.

Other info that will help us troubleshoot:

Often what’s going on at your computer is a big indicator of what’s causing the problem. If you can reproduce it within Chrome or Safari, there are tools that can give us information to diagnose.

Chrome users:

  1. Go to View > Developer  > Javascript Console. This will open a screen with a lot of information; at the bottom will be a blinking cursor.
  2. Paste the following at the cursor: copy(JSON.stringify(TD.storage.store.jsonDump()))
  3. Press return (enter). This will copy some information that you can paste and send to us if we request it.

Safari users (slightly more complex):

  1. Go to Develop > Show Web Inspector. Make sure the Scripts tab is selected.
  2. Enable debugging (for this session only)
  3. At the bottom of the inspector, the second icon will open the console. Scrolling to the bottom, you’ll find a blinking cursor.
  4. Paste the following at the cursor: copy(JSON.stringify(TD.storage.store.jsonDump()))
  5. Press return (enter). This will copy some information that you can paste and send to us if we request it.

Now you’ve got a bunch of useful info that will help us troubleshoot your issue. In cases where the issue is caused by a certain action, we may also ask you to use www.screenr.com to reproduce the issue so we can see it firsthand. Any detail we can collect will put us closer to finding a solution.

Still need help? Contact Mobile Support.

Thanks for helping us help you!

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