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FAQs for Google Maps
 Frequently Asked Questions

1. What is Google Maps, and how does it compare with other online maps?

Google Maps is an online service that allows users in the U.S. to find location information, navigate through maps, and get directions quickly and easily. Google Maps has several unique features:

  • Draggable maps – you can click and drag Google maps to view adjacent sections; no more long waits while new areas download.
  • Integrated Local search results – Google Maps integrates local search results from Google Local. So to find a pizza place, simply type in "pizza in San Jose", and pizza places appear at various locations on your map, with phone numbers for each location on the right side of the page.
  • Turn-by-turn directions – Type in an address and Google Maps plots the route for you, displaying it visually on the map itself, together with step-by-step directions for getting there (or back from there). When you click on one of these steps (say, "turn left"), you see a floating bubble with a magnified view of the area mentioned in the directions.
  • Keyboard shortcuts – You can use arrow keys to pan left, right, up and down. The Page Up, Page Down, Home and End keys let you pan out even wider. And you can zoom in with the plus (+) key and zoom out with the minus (-) key.

To learn more about these and other cool features, try the Google Maps tour.

2. Can I find, say, a pizza place using Google Maps?

Yes, quite easily. Simply use the words 'in' or 'near' in your query from the search box on the main Maps page. For example, type in "pizza in san jose" or, if you prefer Chicago-style pizza, "chicago pizza near san jose". You'll see the results plotted on a map. If you just type "pizza", we'll search for pizza places near the center of the map on the page.

You can also go to the Local search tab on Google Maps and enter the business you're looking for and its location (for example, type "pizza" in the What box and "San Jose" in the Where box). You'll see the results plotted on a map.

To learn more, try the Google Maps tour.

3. Okay, once I've found the pizza place, how do I get directions to it?

That's easy, too. Simply click the pizza place you want to go to and a bubble with info about that pizzeria appears. Click the "directions to here" link in the bubble on the map, then enter your starting address into the direction field and click "Get Directions." Google Maps will plot the route for you right on the map, with step-by-step directions listed alongside. If you click on any given step in the directions, a bubble will appear showing a magnified view of that particular step.

You can also get directions by using "to" and "from" in your query from the search box on the main Maps page – for example, "san jose to 1600 Amphitheater Parkway , 94043" will get you directions from San Jose to that address. Finally, you can simply go to the Directions tab and enter your starting and destination addresses.

To learn more, try the Google Maps tour.

4. What if Google Maps can't find the address I entered, or it put the address in the wrong place on the map, or it gave me wrong directions?

Oops. Google Maps is a beta product, which means we're still working on it, and we're eager to hear about any errors you find so we can correct them. If you click the "Send Feedback" link on the map page where the error occurred, you'll go to a feedback form where you can enter details of the problem. We appreciate your feedback and will study it to correct any inaccuracies in that map.

5. Google Maps isn't working. Is it my web browser?

We're sorry Google Maps isn't working properly for you. It should work for all Internet Explorer browsers 5.5 and later. You can also use Google Maps on a Mac, Windows or Linux computer with the Mozilla browser. If you're using one of these browsers and still can't get Google Maps to work, please let us know by clicking the "Send Feedback" link on the Google Maps page and filling out the feedback form.

6. Can I save my locations on Google Maps once I find them?

Not yet; Google Maps is still a beta product in our Google Labs program. But we agree that "Saved Locations" is an important feature, and we're working on providing this as quickly as possible.

7. How do I add my business to Google Maps, or change the information that Google Maps has for my business?

When a user does a local search on Google Maps, the results come from our main Google Local index, which in turn gathers information from a variety of sources, including websites and Yellow Pages directories. To learn more about adding or updating your business info in Google Local, please see the Google Local FAQ.

8. I have an idea for improving Google Maps. Who do I talk to?

We're eager to hear from you; feedback from users is an essential part of the product development process at Google. Please click the "Send Feedback" link on the Google Maps page to send us your thoughts, suggestions or any other feedback. We're looking forward to hearing from you.

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