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.Grievance Redressal
Designed & Maintained by: C-DIT, Thiruvananthapuram-27, www.cdit.org
for Public Relations Department, Govt. of Kerala.
I. ORGANISATIONAL STTUCTURE OF THE DEPARTMENT

As per the provision contained in the Consumer Protection Act 1986 Consumer Courts have been started functioning in the State during 1990 with the Kerala State Consumer Disputes Redressal Commission at Thiruvananthapuram and one district forum in each district.

DISTRICT FORA

The office of the district forum shall be at the Head Quarters of the respective district.

The District Forum consists of the President, who is nominated by the Government and who is or has been or qualified to be a District Judge and two other members (one is a lady member) of eminence in the field of education, trade or commerce. They hold office for a term of 5 years whichever is earlier and they are not eligible for reappointment. The pecuniary jurisdiction of the forum is less than 5 lakhs rupees ie, value of goods of services and compensation if any claimed.

STATE COMMISSION

The office of the State Commission shall be at Thiruvananthapuram.

The President of the State Commission is or had been a Judge of a High Court. There are two other Members who are person for ability, integrity and standing with adequate knowledge or experience in Economic, Law, Commerce, Accountancy, Industry, Public affairs or administration. One Member shall be a woman.

The State Commission has got both original and appellate jurisdiction to entertain complaints. For original complaint value of goods or services and compensation exceeds rupees five lakhs but does not exceed Rs.10 lakhs. It also hears appeal against orders of district forum.

2. LIST AND ADDRESSES OF AREA WISE OFFICERS

Sl. No. 15 State Commission - President,
Consumer Disputes -
Redressal Commission,
T.C.14/407,
Extra Police Road,
Palayam, Museum p.o.,
Thiruvananthapuram,
Pin - 695033.


District Forum

1 Thiruvananthapuram President,Consumer Disputes Redressal Forum,T.C.No. 9/2159, Faja Bhavan,Near S.B.T., Sasthamangalam,ThiruvananthapuramPin - 695010.
2 Kollam President,Consumer Disputes Redressal Forum,Civil Station, Kollam.Pin - 691013.
3 Alappuzha President,Consumer Disputes Redressal Forum,Beach Road, Bazar p.o., Alappuzha.Pin - 688012.
4 Pathanamthitta President,Consumer Disputes Redressal Forum,12/2956(2), Doctor's Lane,Pathanamthitta.Pin - 689645.
5 Idukki President,Consumer Disputes Redressal Forum,Painavu p.o., Idukki.Pin - 685603
6 Kottayam President,Consumer Disputes Redressal Forum,Civil Station, Collectorate p.o.,Kottayam.Pin - 686002.
7 Ernakulam President,Consumer Disputes Redressal Forum,Kathrikadavu, pulleppadi,Near Govt. Homoeo Hospital,Ernakulam.Pin - 682017.
8 Thrissur President,Consumer Disputes Redressal Forum,T.C. 50/931, Ayyanthole,Thrissur.Pin - 680003.
9 Palakkad President,Consumer Disputes Redressal Forum,Civil Station, Palakkad.Pin - 678001.
10 Malappuram President,Consumer Disputes Redressal Forum,Civil Station, Malappuram.Pin - 676505.
11 Kozhikkode President,Consumer Disputes Redressal Forum,II Floor, B - Block,Civil Station, Calicut.Pin - 673020.
12 Wayanad President,Consumer Desputes Redressal Forum,Civil Station, Kalpetta,Wayanad. Pin - 673122.
13 Kannur President,Consumer Disputes Redressal Forum,Near S.N.Park, Kannur.Pin - 670001.
14 Kasaragod President,Consumer Disputes Redressal Forum,Bldg. No.12/278, Near SDOPhones Office, Fort Road,Kazaragod.Pin - 671121.

Name and Addresses of Important authorities
STATE COMMISSION

Justic Shri.L.Manoharan,
President,
Consumer Disputes Redressal Commission,
Thiruvananthapuram.

DISTRICT FORA

1 Thiruvananthapuram Shri.H.Haridas,President,Consumer Disputets Redressal Forum,Thiruvananthapuram.
2 Kollam Shri.P.Raveendran,President,Consumer Disputes Redressal Forum,Kollam.
3 Pathanamthitta Shri.H.Hamza Rawther,President,Consumer Disputes Redressal Forum,Pathanamthitta.
4 Alappuzha Shri.N.Kesava Kurup,President,Consumer Disputes Redressal Forum,Alappuzha.
5 Kottayam Shri.Antony T.Moraes,President,Consumer Disputes Redressal Forum,Kottayam.
6 Idukki Shri.K.A.Abdul Salam,President,Consumer Disputes Redressal Forum,Idukki.
7 Ernakulam Shri.K.S.Gopinatha Pillai,President,Consumer Disputes Redressal Forum,Ernakulam.
8 Thrissur Shri.P.K.Purushothaman,President.Consumer Disputes Redressal Forum,Thrissur.
9 Palakkad Shri.P.Madhavankutty Menon,President,Consumer Disputes Redressal Forum,Palakkad.
10 Malappuram Shri.K.Sudhakaran,President,Consumer Disputes Redressal Forum,Malappuram.
11 Kozhikkode Shri.K.G.Gopalakrishnan,President,Consumer Disputes Redressal Forum,Kozhikkode.
12 Wayanad Shri.K.R.Vasudevan,President,Consumer Disputes Redressal Forum,Wayanad.
13 Kannur Shri.M.P.Ismayil,President,Consumer Disputes Redressal Forum,Kannur.
14 Kasaragod Shri.G.Gopalakrishnan Nair,President,Consumer Disputes Redressal Forum,Kasaragod.


Contact Telephone Numbers
Office
CDRC., Thiruvananthapuram, 0471 329451,
CDRF., Thiruvananthapuram ,0471 331069,
CDRF., Kollam ,0474 795063,
CDRF., Pathanamthitta,0473 323699,
CDRF., Alappuzha, 0477 242452,
CDRF., Kottayam ,0481 565118,
CDRF., Idukki ,0486 232552,
CDRF., Ernakulam, 0484 403316,
CDRF., Thrissur ,0487 361100,
CDRF., Palakkad, 0491 536782,
CDRF., Malappuram, 0493 734802,
CDRF., Kozhikkode, 0495 370455,
CDRF., Wayanad ,0493 602755,
CDRF., Kannur ,0497 706632,
CDRF., Kasaragod ,0499 430845,

Programmes

State level awards on Consumer Protection to Voluntary Consumer Organizations are being distributed in every year. There are three state level awards 1st prize is Cash award of Rs.50,000/- IInd prize is Cash award of Rs.30,000/- and IIIrd prize is Cash award of Rs.20,000/-. Moreover March 15th in every year is being celebrated as World Consumer Right Day

The enactment, ordinance or legislation pertaining to the Department

a. Consumer Protection Act, 1986.
b. Kerala Consumer Protection Rules 1998

 
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