Customer Service

FAQ

Top Questions

Am I going to get spam?
No. We hate spam as much as you do. LinkedIn is designed to reduce spam. You will only receive occasional emails from us. We promise not to sell your address to anyone for marketing purposes. See our Privacy Policy for details.
Does LinkedIn spam my colleagues and friends?
No, LinkedIn will never send email to your friends and colleagues without your permission. However, if you contact someone in your network through LinkedIn, we will send email to that user on your behalf.
Who can see my information once I join?
Users in your network can see your name and profile information. Users outside your network can see a limited view of your profile, but they cannot see your contact information.
What can users in my network see on my profile?
Profiles display your full name or your first name and last initial, current position, industry, and region. A complete profile also includes your professional summary, areas of expertise, past positions, and education background. If your colleagues endorse your work, those endorsements can appear on your profile.
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Signing In

I can’t sign in!
In order to sign in, you need to enter the email address you registered with when you joined and your password. If you cannot remember your password, you can recover it here. If you can’t remember either your email address or password, then please contact Customer Service.
I keep getting signed out!
This usually occurs if your browser does not accept cookies. In order to use our service, your browser must accept cookies, which keep track of your session information.
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Invitations

I lost my invitation; how do I join?
Go to the Resend Invitation page, and enter your email address. We will resend all invitations that email address has received.
My invitation has expired. Can I still join?
In many cases you can still join. When an invitation has gone unanswered for a long period of time, it expires. The invitations are not always removed immediately, so simply click the link in your reminder notice to find out if the invitation can still be accepted. If your invitation is no longer available, you can join without the invitation and invite the person who invited you, or ask your friend or colleague to send you a new invitation.
Can I reject an invitation?
Yes. Please follow the link in the email, and you will have an option to reject the invitation.
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Account Types and Cost

How much does LinkedIn cost?

Joining LinkedIn is and will remain free. We will always offer free Personal accounts with robust features, including maintaining a professional network, building profiles, and requesting endorsements.

LinkedIn also offers premium Personal Plus, Business, Business Plus, and Pro accounts that give you more ways to reach or be reached by the right people on LinkedIn.

  • Personal Plus accounts cost $60 per year. This includes 10 Introductions at a time, unlimited OpenLink messages, OpenLink Network membership, Premium Access content, and one-business-day customer service.
  • Business accounts cost $19.95 per month or $199.50 per year. This includes 3 InMails per month with a seven-day response guarantee, 15 Introductions at a time, unlimited one-click reference searches, unlimited OpenLink messages, OpenLink Network membership, Premium Access content, and one-business-day customer service. Unused InMail credits roll over each month, up to a maximum of 9.
  • Business Plus accounts cost $50 per month or $500 per year. This includes 10 InMails per month with a seven-day response guarantee, 25 Introductions at a time, unlimited one-click reference searches, unlimited OpenLink messages, OpenLink Network membership, Premium Access content, and one-business-day customer service. Unused InMail credits roll over each month, up to a maximum of 30.
  • Pro accounts cost $200 per month or $2,000 per year. This includes 50 InMails per month with a seven-day response guarantee, 40 Introductions at a time, unlimited one-click reference searches, unlimited OpenLink messages, OpenLink Network membership, Premium Access content, and one-business-day customer service. Unused InMail credits roll over each month, up to a maximum of 150.

Compare account types.

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LinkedIn Terminology

What is a connection?
Connections are people you invite, or people who have invited you. They in turn are connected to other people, and those people to still more. Learn more about how LinkedIn works.
What is a profile?
Your profile a professional summary — the “public face” other users see when they find you through searching LinkedIn.
What is my network?
Your network is your connections and the group of users you can contact through your connections, up to three degrees away. You can get introduced to people who are linked to you through your network. Learn more about how LinkedIn works.
What is the LinkedIn Network?
Every LinkedIn user comprises the LinkedIn Network. Search results you see on the LinkedIn Network tab are the best results from outside your network.
What is an Introduction?
Introductions let you contact or be contacted by LinkedIn users in your network through the people you know. Your connections can introduce you to or get you introduced to anyone in your network by forwarding messages through a chain of connected professionals.
What is InMail™?
InMails are private messages that allow you to send and receive business and career opportunities. InMail allows you to contact or be contacted by 3rd degree contacts and LinkedIn users who are not in your network. InMail protects every user’s privacy. If a recipient is not in the sender’ network, the sender will not see the recipient’s name or contact information until the InMail is accepted. InMail is a paid feature. Learn more about what an InMail recipient sees.
What are OpenLink messages?
OpenLink messages are “toll-free” messages that premium account holders can accept from any LinkedIn user. Account holders may opt out of accepting OpenLink messages.
What are reference searches?
Reference searches locate people in your network who may know someone you’re interested in conducting business with or considering hiring. Reference searches are a paid feature for premium account holders.
What is an inside connection?
An inside connection is someone in your network who works at the company you are applying to. Inside connections can help you get an employee referral for a job or an informational interview. You may know the inside connection, or you can get introduced to them through your network.
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Finding and Contacting Users

How do I find people for particular requests?
Go to “People”, and specify the kind of person you want to find using keywords and other details. The search will then return a list of all users in your network and the LinkedIn Network who match your criteria. You can reach each person returned in the results through an Introduction or an InMail.
Who can view my profile on LinkedIn?
Users in your network can see your name and profile information. Users outside your network can see a limited view of your profile but cannot see your contact information.
Who can contact me through LinkedIn?
You can be contacted by anyone in your network through an Introduction. Third-degree contacts and users in the LinkedIn Network can contact you through InMail. If you are a premium account holder, you can also choose to accept OpenLink messages from any LinkedIn user.
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LinkedIn Jobs

How do I find a job through LinkedIn?
You can search more than 4 million jobs on LinkedIn to find the right one for you. With each job listing you see, you will also see how the people you know can help you get an inside connection to the company and in many cases to the person who posted the job.

See the LinkedIn Jobs FAQ for more information about finding a job.
How do I hire through LinkedIn?

You can create your listing and post your jobs to our wide audience of high-quality professionals. When each person applies to your job, you receive rich applications, including information about whether they come recommended by people in your network.

Additionally, you can search LinkedIn to find the right candidates with the experience you seek.

LinkedIn Jobs listings can be purchased on a per-listing basis, and discounts for multiple listings are available. Go to LinkedIn Jobs for more information.

See the LinkedIn Jobs FAQ for more information about hiring.

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LinkedIn and Outlook®

Can I upload my Microsoft Outlook contacts to LinkedIn?
Yes. You can add your Outlook contacts at any time. If your contacts folder is not up-to-date, you can download the LinkedIn Outlook Toolbar to gather and organize your contacts from your email.
How do I get help with the LinkedIn Outlook Toolbar?
Please see the LinkedIn Outlook Toolbar FAQ.
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LinkedIn for Groups

What is LinkedIn for Groups?

LinkedIn for Groups allows existing professional groups, alumni groups, and workgroups to get their members LinkedIn — giving the members of those groups additional networking features. Group members on LinkedIn can often be identified by a small group logo shown on their profiles.

Learn more about LinkedIn for Groups.

How do I join a group on LinkedIn?

First, you’ll need an invitation from your group administrator. Contact the group administrator if you haven’t received (or have misplaced) your invitation. Once you have an invitation to the group, follow these two easy steps:

  1. Click the link in your invitation; the link will take you to a page titled “Join <group name> members on LinkedIn.” (You may need to sign in first.)
  2. Click “Accept Invitation” at the bottom of that page.

If you’re on the pre-approved list for your group, you should now be a full member of the LinkedIn group (the group logo will appear on your home page). If you have any further questions, please see our Group Members FAQ.

How do I suggest a group to be on LinkedIn?

If you’re the manager or member of a group and you’d like to learn more about LinkedIn for Groups, send us your group request.

If you’re a group member on LinkedIn and have further questions, please see our Group Members FAQ.

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LinkedIn Desktop Tools

Does LinkedIn offer any additional tools for getting the most out of my network?

Yes. LinkedIn offers toolbars for Outlook and Internet Explorer to help you more effectively find contacts through LinkedIn. Firefox users can add our Firefox Companion to search their networks from their browsers.

And the LinkedIn JobsInsider will help you with your job search by showing you who you know at the company when you are looking at online job listings anywhere.

If you use Mac OS 10.4 or higher, you can download the LinkedIn Search Widget. Find people, jobs, and services on LinkedIn quickly and easily from your Dashboard.

Please see the LinkedIn Tools home page.

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Managing Your Account

Can I display only my first name and last initial on my profile?
Yes. Click “Account” at the top of the page and click “Name, Location, & Privacy”. Select the shortened version of your name from the popup menu and click “Update Information” to save your preference.
How do I break a connection with another user?
Please contact Customer Service with requests to break connections. Be sure to include the users’name and email address for connection you wish to break.
How do I upgrade my account?
To upgrade to a premium subscription, first join LinkedIn and then click “Account” at the top of any page. Click “Upgrade” on your Account page.
How will I be billed for my premium subscription?
You can choose to have your account billed on a monthly or annual basis to your credit card. If you choose an annual Business or Pro account, you will receive two months free.
How do I pay for a LinkedIn premium subscription?
We accept American Express, Discover, MasterCard, and Visa.
How do I cancel my premium account?
Please contact Customer Service and include your name and registered email address in the message.
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Technical Questions

What browsers does LinkedIn’s website support?
LinkedIn supports all modern browsers, including Internet Explorer 5.0 and higher, Netscape 7.0 and higher, Mozilla/Firefox, Opera, and Safari.
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Contact Customer Service

If none of the above frequently asked questions answer your question, please contact Customer Service.

We will respond to your email as soon as possible.

Thank you for using LinkedIn.