Contact us

Phone enquiries

Coronavirus update: While we are only able to offer a limited service, we are unable to answer phone enquiries. You can still contact us via our Live chat service. Please see our news story for updates.

If you require research advice please use our records and research enquiry service.

If you contact us by email, any personal information you send to us will be handled in accordance with our privacy policy.

COVID-19 – NHS Test and Trace

We have set up a dedicated email for use by the NHS Test and Trace service. This email account will be monitored regularly for official contract tracing purposes – we will not be able to respond to any other enquiries. If you need to get in touch with us, please do so through our other contact channels.

Advice on doing your research

Advice on the records we hold at The National Archives.

British citizenship


See our FAQs for questions about your order. If you still need help, please email us.

Compliments, complaints & comments

Send compliments, complaints and comments about our on site (at Kew) and online services. See our complaints procedure.

Freedom of Information

Request information about The National Archives under the Freedom of Information Act.

Education service general enquiries

Contact us with queries about our education service and online educational resources.

International collaboration

Contact us if you are an international archive, government or cultural body interested in collaborating with The National Archives.


Contact us with queries about our website, not including advice about our catalogue.

Reading rooms access & services

Contact us with queries about visiting the reading rooms at The National Archives, reader ticket applications and document ordering, and requests for digital or paper copies of records.

Public sector information

Contact us with your queries about Crown copyright, licensing and the re-use of government information.

Contact our partners

Feedback on our commercial partners’ online services, including Findmypast and Ancestry.