About OCLC Asia Pacific
Support and Training
Libraries in the Asia Pacific region that use OCLC products and services and need
product support are encouraged to contact OCLC Asia Pacific Services directly via air
mail, fax, phone, or e-mail.
Users that subscribe to OCLC products and/or services through a distributor are
encouraged to contact their local distributor or
OCLC Asia Pacific Services.
At your request, OCLC can offer initial and/or ongoing training at your library, or at
OCLC headquarters in Dublin, Ohio, USA.
Training is open to all OCLC users regardless of whether they purchase OCLC products
directly from Asia Pacific Services, or from their local distributor. User training is
optional. However, proper training can vastly increase staff productivity and decrease
staff frustration; additionally, training is a one-time investment.
Training at your library
Users that request OCLC to conduct training at their library, must pay round-trip
transportation, hotel, meals, and other reasonable travel expenses for the trainer(s)
traveling from Dublin, Ohio, USA, plus training fees.
Training fees vary depending on the product or service and are charged on a
per-training basis, not a per-trainee basis. (However, to receive effective training, we
recommend that an adequate number of workstations are made available to suit the number of
persons who will receive training.)
Users that request training at their library shall also provide the necessary hardware
and OCLC software needed for the training.
Training at OCLC
Libraries that wish to receive training at OCLC headquarters in Dublin, Ohio, USA, are
welcome to do so. Libraries will be responsible for their own transportation, meals,
accommodations, and training fees.
For directions on how to get from the Port Columbus International Airport to our campus
in Dublin, see the map to OCLC.