CUSTOMER SUPPORT PROFESSIONAL (4 POSITIONS)*
November 20, 1996
POSITION TITLE: Customer Support Professional (4 Positions)*
DEPARTMENT: PBS Customer Support Center (CSC)
STATUS: Project/Full-time
SUPERVISOR: Customer Support Coaches
SALARY: Open
QUALIFICATIONS: Bachelor's degree and 3 years experience working in customer support and/or sales oriented environment. Must have effective verbal skills, and have the ability to assimilate in-depth knowledge of PBS products and translate to customer needs. Must be positive, people oriented and energetic. Must also have the ability to perpetuate a synergistic environment in which people are motivated to meet customer needs. Must be analytical, creative, and innovative in solving problems. Must also have a strategic business sense.
DUTIES:
- Supports customers by addressing their needs: answering questions on all products and services; approving credit; processing orders to completion; generating bills; resolving billing inquiries and conducting outbound marketing efforts.
- Participates as a member of a high performance group that utilizes innovation and creativity critical to the ultimate success of the support mission. Provides frequent feedback and recognition for individual and team efforts and accomplishments.
- Performs customer support center duties to ensure customers receive information and associated products in a relevant and timely fashion.
- Identifies and implements strategies to improve business practices that enhance operations and improve levels of customer satisfaction.
- Sells PBS products and services through outbound call campaigns and creates sales opportunities from inbound calls.
- Contributes ideas, suggestions, and support to other team members so that customers experience ease and satisfaction when purchasing PBS products.
- Solely responsible for the input, update, and correctness of the CSC database including customer information, and order, shipping and billing records.
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Perform other duties as assigned.
If you are interested in applying for the above position, please submit letter of interest, resume, and salary requirements to:
PBS
ATTN.: Ms. Lanie Odlum
1320 Braddock Place
Alexandria, VA 22314
PBS's Job Hotline (703) 739-5298
PBS is an Equal Opportunity Employer