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SKYTRAX : the Air Transport Professionals

Corporate Information

SKYTRAX Research, established in 1989, are specialist Research Advisors to the air transport industry. It is a privately owned UK company based in London

Skytrax undertake Product, Service and Passenger research studies for airlines, airline alliances, airports and related air transport product and service suppliers across the globe - offering an unrivalled experience and knowledge of this specialist market.

Competitive and Front-Line Quality Performance evaluations comprises core services, having worked for over 210 airlines and 65 airports in recent years.

A global leader in air transport research, all Skytrax staff are industry professionals - offering the most diverse and detailed knowledge of this specialist market.

"Professional air transport research by air transport professionals" is the ethos that enables us to provide the highest standard and quality of research services. This level of expertise is a key differentiator from "generic" research organisations that have tried to diversify their services into the aviation industry.

Research and advisory services provided by Skytrax include :

  Product & Service Quality Audits

  Airline Product & Service Quality Certification

  Product Development - Design & Analysis

  Competitive Performance & Best Practice Analysis

  Product & Service Standards Benchmarking

  World Airlines : Global Star Ranking

  World Airports : Global Star Ranking

  Advertising & Brand Tracking Research

  Customer Satisfaction Surveys

  Annual World Airline Survey

  Annual World Airport Survey



SKYTRAX are proud sponsors of the World Airline Awards and the World Airport Awards

Airline of the Year

Airline of the Year 2006 awarded to British Airways

Airport of the Year

Airport of the Year 2006 won by Singapore Changi Airport


SKYTRAX Management

A founding Director of Skytrax in 1989, and present CEO. Over 25 years experience of the airline industry, he was responsible for launching the World Airline Audit and Airline Star Ranking programmes.

Joining Skytrax in 1990, he was appointed Director Marketing in 1995, and created / launched the World Airline and World Airport surveys - recognised as the world's largest, independent passenger surveys. 

A founding Director of Skytrax,  he controls annual Audit studies for the airline and airport industries. Key expertise are Skytrax Benchmarking and Competitive Performance services.

Joining us in 2005, Mark is now in charge of all Airport Survey and research studies. He is responsible for the annual World Airport Customer Satisfaction Survey.

Mike joined Skytrax in 2002, and is responsible for all online activity across the Skytrax Group, including administration of the annual World Airline and Airport Surveys.

With Skytrax since 1992, Sarah is in charge of administration and audit planning across Group activities. She is a well-known contact and liaison point for most of our clients.

For more information about Skytrax, or to enquire about aviation research services, please contact :

Mr Peter Miller
Director Marketing


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