Knowledge Base
Business and Enterprise Sales
- What are the key benefits of the Business Plan?
- How much does the Business Plan tier of service cost?
- Does CloudFlare provide a SLA?
- Definition of 'per-website' in the pricing plan
- What is the difference between the Business and Enterprise plan?
- How do I contact CloudFlare sales?
Hosting Partner Inquiries
- ★ How do I become a CloudFlare Hosting Partner?
- Hosting Partner: Troubleshooting
- As a CloudFlare Partner, how do I delete a domain from my account?
- How do I change my Host API key in the CloudFlare cPanel plugin?
- How do I check the version and update the CloudFlare cPanel plugin manually?
- Does CloudFlare support DirectAdmin?
Billing
- ★ Why am I getting a 422 error with my credit card?
- How do I update my credit card information?
- How do I find my billing history?
- How do I downgrade a pricing plan?
- How does CloudFlare's billing for apps and paid plans work?
- What is the definition of 'per-website' in the pricing plan?
CloudFlare Apps
- How do I stop a subscription for apps?
- Does CloudFlare offer site backups?
- Does CloudFlare offer JavaScript Libraries?
- Who does CloudFlare partner with to provide 'SmartErrors' search results?
- Does this SmartErrors delete or affect my 404 page or my server at all?
- Will SmartErrors affect or impact SEO or ads on my website?
Managing your CloudFlare Account
- I didn't get the password reset email. What should I do?
- Why am I getting a "Cloudflare is already hosting under a different account." message?
- What should I do if I didn't receive my password reset email?
- How do I remove a domain that I signed up through a hosting partner?
- How do I add additional users to my CloudFlare account?
- How do i upload my data to CF?
CloudFlare Performance Features
- What does the Website Preloader do?
- Best practices for Railgun and a Load Balancer
- CloudFlare mobile redirect service details
- What do the Basic, Simplified & Aggressive Caching options do?
- How do I minify HTML, CSS and JavaScript to optimize my site?
- How do I asynchronous load JavaScript resources with CloudFlare?
CloudFlare Security Features
- ★ General website security guidelines
- I am under DDoS attack, what do I do?
- How large of a DDoS attack can CloudFlare handle?
- What is Email Address Obfuscation?
- What does enabling CloudFlare Hotlink Protection do?
- Will activating CloudFlare stop all spammers or attackers?
Managing DNS Records
- ★ How long does it take for a DNS change I made to push out?
- How do I add DKIM records?
- Can I use CloudFlare with Amazon Elastic Load Balancing? (ELB)
- How do I add SRV records?
- How do I add a PTR record to CloudFlare?
- Can I use addon domains with CloudFlare?
Troubleshooting
- ★ I'm getting Google Crawler Errors. What should I do?
- What does 'Activation Failed: Invalid or missing railgun token or tag' mean when starting Railgun?
- How do I get the IP addresses for CloudFlare's nameservers?
- Is CloudFlare compatible with mod_pagespeed?
- How can I tell if CloudFlare is caching my site or a specific file?
- My site appears to be blocked by the Great Firewall of China. What should I do?
Reporting (Threat Control and Analytics)
- How does CloudFlare count page views?
- How do I block or trust visitors in Threat Control?
- Why are the number of threats in my CloudFlare analytics different than what appears in my 'Threat Control' dashboard?
- How do I block bots and crawlers?
- How can I have more unique pageviews than visitors?
- How do I block a country or countries in Threat Control?
SSL at CloudFlare
- Can I upload a self-signed SSL certificate to CloudFlare? (Business and Enterprise only)
- Can I use an EV or OV SSL certificate with CloudFlare? (Business and Enterprise only)
- How do I add SSL to my site?
- I already have SSL on my site. What are my options?
- Why am I getting a SSL mismatch error?
- Does CloudFlare support SSL tickets or SSL session reuse?
How do I restore original visitor IP to my server logs?
- ★ How do I restore original visitor IP to Apache Web Servers?
- ★ How do I install mod_cloudflare on Apache?
- How do I remove mod_cloudflare?
- How do I restore original visitor IP with Datalife Engine?
- Does CloudFlare have a WordPress plugin?
- CF IPv4 & IPv6 lists
CloudFlare API
Abuse and DMCA
How to change DNS at your registrar to CloudFlare's nameservers
- How do I change my domain name servers at Register?
- How do I change my domain name servers (DNS) at (mt) Media Temple?
- How do I change my nameservers at Yola?
- How do I change my domain name servers (DNS) at Enom?
- How do I change my domain name servers (DNS) at Yahoo?
- How do I change my nameservers at OVH?
CloudFlare Error Messages
- 1002: Restricted
- Why am I getting a cloudflare-nginx 502 or 504 gateway error?
- 1000 Error: DNS points to prohibited IP
- Why do I see an Access Restricted CloudFlare Challenge Page from anti-virus.cloudflare.com?
- Error 1006, 1007 & 1008 Access Denied: Your IP address has been banned
- 1004 "Host Not Configured to Serve Web Traffic" error message
CloudFlare's Web Application Firewall (WAF)
- What kind of requests does the WAF work on?
- Where can I manage the WAF settings? Do I need to install anything to use CloudFlare's WAF?
- Does the WAF work on subdomains?
- How do I manage whether the WAF blocks a visitor or challenges them with a challenge page?
- What do the simulate, block and challenge options mean for the WAF?
- How do I whitelist or blacklist an IP for a WAF event?
PageRules
- How do I delete a custom PageRule?
- What does browser cache expire TTL mean?
- How do I cache everything on a URL?
- How do I do url forwarding with CloudFlare?
- What do the custom caching options mean in PageRules?
- Using CloudFlare with your API