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General Help Center experience

Contact Google Workspace support

As a Google Workspace administrator, you can contact Google directly for support, via phone, chat, or email. Support options can vary depending on your subscription, but there’s always a way for you to get in touch. You can also access the online support options shown below.

How to contact us

To contact a support specialist for help with your Google Workspace account:

Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
At the top right, click .
In the Help window, click Contact support.

Support options

Phone

Follow steps above to get phone numbers for talking to a support specialist.

Available in 14 languages.

Chat

Follow steps above to chat online with a support specialist.

Email

Follow steps above to request an email reply from a support specialist.

Get free Google Workspace help online

	Help Center Administrator Help Center: Search documentation for managing Google Workspace users and services.
	Known outages Google Workspace status dashboard: View status of core services (Gmail, Calendar, and so on).
	Customer forum Google Workspace Administrator Help forum: Reach out to experts and other administrators in the Google Workspace community.
	Google Cloud Community Google Cloud Community: Join the official community for Google Workspace admins. View the latest news and resources, including peer-to-peer conversations, launch announcements, product updates, road maps, and more.

Support policies

These policies apply only for administrators.

How we prioritize your issue

We investigate your issue according to priority level and time of submission. You can expect an initial response within 1 business day or less.

Priority and type of issue	Example
P1: Critical service-access issue affecting more than one user. Service unavailable or unusable, with no workaround.	Widespread email delays affecting the majority of email being sent or received.
P2: Critical service-access issue affecting one user, or an issue affecting collaboration among users. Product doesn't work as expected, with no feasible workaround.	A user can’t access email and receives a 500 Error page.
P3: Product doesn't work as expected, but a workaround is available.	Unable to delete a group forum post using the Delete button, but the message can be deleted with URL changes.
P4: Product doesn't work as desired, but functions and a workaround isn't necessary.	A user can’t easily add new words to the spell-check dictionary.

Additional investigation

We may need to gather more information from you to conduct additional testing. In these cases, we may ask you to:

List the exact steps that cause the issue
Follow troubleshooting steps
Collect and send additional information, such as log files or message headers

We may also route your issue to a specialized team for further investigation. Resolution times vary, depending on the complexity of your issue and the availability of troubleshooting data.

Possible solutions

Regardless of your issue, our commitment is to offer you a solution. Depending on your issue, the following solutions are possible:

We fix your issue, provide a solution, or answer your question.
We confirmed the issue you reported is a missing feature. You can submit your issue as a Feature Idea in Google Cloud Connect.
We can’t reproduce the issue, but provide recommendations for further investigation.
We ask a third-party product team to help, and put you in contact with them for further assistance.
We can’t resolve the issue you submitted, or determine it isn't supported.
We resolve an outage tracked on the Google Workspace status dashboard and, at your specific request, send you a service credit and/or incident report.

When your case is resolved, you'll receive an email survey about how we handled your case. Your feedback is crucial in making improvements to our support structure and our products.

As your business grows, so does ours. To meet the support needs of our growing customer base, we engage with a select group of trusted support service providers. Like our customers, these service providers are diverse. They speak many languages and are strategically located to ensure we can support you whenever you need help. Each service provider goes through a rigorous selection process to ensure they have the required technical expertise, and we maintain an appropriate level of security and privacy so that together, we can provide you with a consistent support experience.

Need more help?

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