Google Workspace Admin

Impact on apps when changing a user's email address

As a Google Workspace administrator, when you change a user's email address, the new address is shown across Google Workspace apps in different ways. Go below for details.

These changes can apply when you...

It can take up to 24 hours for email alias changes (such as removal of an old alias, or addition of a new alias) to propagate.

Impact of an address change by app

Autocomplete

After you change an address, the effect on autocomplete within your organization depends on whether you keep the old email address as an alias:

  • If you kept the old address as an email alias—Other users see both the old and new email addresses as autocomplete options. For example, another user sees both addresses when choosing the recipient for a new Gmail message.
  • If you didn’t keep the old address as an email alias—Unless other users saved the old address in their Contacts or Other contacts, users won't see the old address as an autocomplete option. For more information, go to Google Contacts below.

Calendar

Events created before the user or group address change show the old address. Events created after the address change display the new email address. Changes to profile names are automatically updated across Calendar events. 

If you change the user's primary domain, secondary or resource calendars created before the change show the old address. To show the new address, the user needs recreate those calendars.

What the user has to do next:

  • To have a repeating event show the new address, the user has to delete the old event and then create a new event with the new address.
  • To have a secondary or resource calendar show the updated domain in the email address, the user has to delete the old calendar and create a new one.

Chrome OS

When you change a user’s profile name or email address, users get a new Profile.

For more information about Profiles, go to Use Chrome with different profiles.

Classroom

After changing the email address:

  • Teachers and Administrators—Class ownerships remain the same, and the new address replaces the old one anywhere it was previously displayed. The teacher or administrator continues to own their documents with the new email address. 
  • Students—Class memberships remain the same. The student continues to own their documents with the new email address. 
     

Note: In previous documents with a name in the title, the title is not updated to include the new name.

Drive

After changing the email address:

  • Documents owned by the user transfer to the new email address.
  • If you kept the old email address as an email alias, previously shared items list the users’ old address. Otherwise, if the old address is no longer valid, the new address is shown.
  • The user's permissions on shared documents remain the same. 

Gmail

After changing the email address:

  • To ensure continuous email delivery after an email change, Google Workspace keeps the old email address as an email alias for the user. To reuse the old address, you first need to remove the email alias.
  • The user keeps access to all email received under the previous email address.
  • The user doesn't receive any returned read receipts for messages sent from the old email address.

What the user has to do next:

  • Create new Gmail signatures with their new email address.
  • Update their Gmail filters to use the new email address.

Google Chat & classic Hangouts

Google Chat

After changing the email address:

  • Old chat data won't be deleted.
  • Other users who previously chatted with the user automatically see the new email address in their chat lists and can continue to chat with them. 
  • Other users no longer see the old address, but can still find it using autocomplete. If they invite the old name to chat, the user is still added to the chat, but under the new email address.
  • Other users can still search Chat with the old email address; however, the results show the chat history with the new name.

Classic Hangouts

Users may see old email addresses in autocomplete when using classic Hangouts. However, they can't start new conversations with the old email addresses.

Google Contacts

When you change a user’s profile name or email address, profile names in your organization’s Directory are automatically updated immediately. If you removed the old address, the email address is also updated immediately. Otherwise the address updates within 2–3 days.

What the user has to do next:

  • Manually update information in their own Contacts. Otherwise, Contacts continues to show the user's old profile name and email address.
  • Manually delete the old email address from Other contacts. If another user sends an email to a contact's new email address, the new address is automatically added to Other contacts. The old address remains in the other user's Other contacts until they delete it. 

Google Groups

The address change is updated in all groups the user is a member of. The update includes groups belonging to another domain or Admin console.

Google Play Developer account

If you  change an email to a new domain, the Google Play Developer account associated with the old user account name is orphaned.

What the user has to do next:

To maintain access to the apps in the previous Google Play Developer account, the user needs to:

  1. Create a new Google Play Developer account with the new email address.
  2. Request an applications transfer for apps in the old account.

Google Voice

After the change, the user's Google Voice number and voice history is associated with the new email address.

Google Workspace Marketplace and App Engine apps

Warning: If an app saves data based on the domain name or the user's email address, the data is lost after the email address change.

What the user has to do next:

  • The user must reinstall any Google Workspace Marketplace or App Engine apps that use OAuth or OpenID to continue using them. 

Mobile devices, sync tools, and IMAP connections

After changing the email address, access to Google Workspace should continue as long as the client lets you update the sign-in for the account.

What the user has to do next:

  • If the client doesn't let you change the sign-in for the account—The user should delete the old account and add a new one with the new email address.
  • For Android devices with a work profile–The user’s work profile and managed apps are removed. The user must create a new work profile with their new email address and reinstall the managed apps. For more details, go to Set up an existing device in Set up an Android device with a Google Workspace or Cloud Identity account.
  • For Google Workspace Sync for Microsoft Outlook (GWSMO)—Users must create a new profile. For details, go to Recreate or replace your profile.

Vault

After the update, you need to recreate any searches or retention policies based on filters of the form "from:user@old_domain" or "to:user@old_domain".

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