Votre compte est désactivé

Si vous êtes redirigé vers cette page, cela signifie que votre compte Google a été désactivé.

En savoir plus

  1. Connectez-vous à votre compte Google dans un navigateur tel que Chrome.
  2. Si votre compte est désactivé, vous saurez pourquoi.

Que se passe-t-il lorsque mon compte est désactivé ?

  • Vous ne pouvez pas vous connecter aux services Google ni utiliser la fonctionnalité Se connecter avec Google. Si vous essayez de vous connecter, un message d'erreur s'affiche ou vous êtes redirigé vers cette page.
  • Dans certains cas, vous pouvez recevoir un e-mail ou un SMS de Google vous informant que votre compte est désactivé.

Nous demander de restaurer votre compte

Si vous êtes le titulaire du compte, vous pouvez demander à y accéder de nouveau.

  1. Connectez-vous à votre compte Google dans un navigateur tel que Chrome.
  2. Sélectionnez Demander un réexamen.
  3. Suivez les instructions.

En cas de problème au cours de la procédure, remplissez ce formulaire.

Télécharger les données d'un compte désactivé

Si vous ne parvenez pas à accéder à votre compte, il est possible que vous puissiez quand même télécharger et enregistrer les données qu'il contient depuis certains services Google.

Pour essayer de télécharger vos données, connectez-vous à votre compte comme vous le faites habituellement. Vous aurez peut-être ensuite la possibilité de télécharger vos données.

Les comptes peuvent être désactivés sans qu'il soit possible de télécharger des données pour certains cas de non-respect des règles, y compris, mais sans s'y limiter : 

  • Réquisitions judiciaires valides
  • Piratage de compte
  • Violations flagrantes du règlement relatif au contenu, y compris les abus sexuels sur mineur, l'exploitation de mineurs et les contenus terroristes

Pourquoi les comptes sont-ils désactivés ?

En général, un compte Google est désactivé si le titulaire de ce compte n'a pas respecté les règles de Google ci-après :

Voici certaines des raisons les plus fréquentes qui peuvent entraîner la désactivation d'un compte. Certains services Google ne tiennent pas compte de ces critères.

Piratage de compte

Ne vous connectez pas avec le compte d'un autre utilisateur, sauf si vous avez son autorisation expresse.

Appels ou messages automatiques

N'utilisez pas les services Google pour passer des appels téléphoniques ni envoyer des messages automatiquement (appels automatisés ou robotisés).

Les appels automatiques sont des appels téléphoniques qui utilisent un numéroteur informatisé pour envoyer des messages préenregistrés.

Infraction aux règles concernant les produits

Certains services Google possèdent leurs propres codes de conduite ou conditions d'utilisation tels que ceux ci-après :

Si un utilisateur ne respecte pas ces règles, nous pouvons lui interdire :

  • d'utiliser ce service spécifique ;
  • de se connecter à ce service ainsi qu'aux autres services Google.
Exploitation et abus sexuels sur des mineurs/enfants

N'utilisez pas les services Google d'une quelconque façon que ce soit pour exploiter ou maltraiter des enfants.

Tous les types de contenus indiqués ci-dessous et utilisés aux fins suivantes seront supprimés :

  • Les images d'abus sexuels sur des mineurs/enfants, y compris dans des dessins animés
  • La sollicitation d'enfants à des fins sexuelles (par exemple, en se liant d'amitié avec un enfant en ligne pour faciliter, en ligne ou hors connexion, les contacts sexuels et/ou échanger des images à caractère sexuel avec lui)
  • La "sextorsion" (par exemple, menacer ou faire du chantage à un enfant sous prétexte d'avoir un accès réel ou présumé à des images intimes le concernant)
  • La sexualisation des mineurs (par exemple, des images qui montrent ou encouragent des abus sexuels sur des enfants, ou une représentation d'enfants susceptible d'entraîner leur exploitation sexuelle)
  • Le trafic d'enfants (par exemple, en faisant la publicité d'un enfant ou en sollicitant un mineur à des fins d'exploitation sexuelle commerciale)

Il peut s'agir de contenus créés, partagés, envoyés ou mis en ligne via les services Google.

Lorsque nous identifions des cas d'exploitation infantile, nous prenons les mesures appropriées en signalant, par exemple, les contenus concernés au NCMEC (National Center for Missing & Exploited Children) et aux autorités compétentes.

Créer une fausse identité pour tromper les utilisateurs

N'utilisez pas les services Google pour créer une fausse identité afin d'inciter les utilisateurs à effectuer certaines actions (ingénierie sociale). La création d'une adresse Gmail sous-entendant que quelqu'un travaille pour une entreprise ou une organisation gouvernementale non associée à cette personne constitue un non-respect de nos règles.

Cependant, des usages comme la création de comptes de messagerie par des fans au nom de leur célébrité préférée sont acceptables.

Non-respect des lois en matière d'exportation ou de sanctions

N'utilisez pas les services Google ni votre compte d'une manière qui pourrait entraîner une violation des lois applicables sur l'exportation ou les sanctions.  

Si vous ou votre organisation êtes sanctionné ou agissez au nom d'une personne ou d'une organisation sanctionnée, votre compte et tout compte affilié peuvent être désactivés.  

Harcèlement, intimidation et menaces

Vous ne devez en aucun cas harceler, intimider ni menacer autrui. Toute utilisation des services Google pour encourager ou inciter d'autres personnes à adopter de tels comportements est interdite.
Gardez à l'esprit que le harcèlement en ligne est illégal dans de nombreux pays et peut avoir de graves conséquences hors connexion.
Sachez également que nous pouvons prendre les mesures qui s'imposent si nous sommes informés de risques de préjudices ou d'autres situations dangereuses (par exemple, en avertissant les autorités compétentes).
Volumes d'appels élevés

N'utilisez pas les services Google afin d'envoyer un grand nombre d'appels à un central téléphonique pour un gain financier (gonflement du trafic).

Usurpation d'identité et déclaration trompeuse à propos de votre identité

Vous ne devez en aucun cas usurper l'identité d'une personne ou d'une organisation, ni faire de déclarations trompeuses vous concernant.
Toutefois, la parodie, la satire et l'utilisation de pseudonymes sont autorisés. Évitez tout contenu susceptible de tromper votre audience sur votre véritable identité.
Logiciel malveillant, hameçonnage et autres activités nuisibles

N'utilisez pas les services Google pour vous livrer aux pratiques ci-dessous :

  • Utilisation de logiciels malveillants : envoi de code ou de logiciels dangereux ou indésirables tels que des virus
  • Hameçonnage : obtention d'informations privées en les volant ou en incitant les utilisateurs à les divulguer
  • Atteinte aux réseaux, serveurs ou autres systèmes Google, ou interférence avec leur fonctionnement (par exemple, les cyberattaques)

Contenu à caractère sexuel explicite

Ne diffusez pas de contenu à caractère sexuel explicite tels que ceux ci-après ou aux fins ci-dessous :
  • Nudité
  • Images de rapports sexuels
  • Contenu pornographique
  • Pratiques destinées à générer du trafic vers des sites pornographiques à caractère commercial
En revanche, nous autorisons les contenus à vocation pédagogique, documentaire, scientifique ou artistique.
Spam

N'utilisez pas les services Google pour envoyer du contenu indésirable, également appelé "spam".

Il peut s'agir d'e-mails, de commentaires, de photos, d'avis ou de tout autre contenu créé ou partagé sur les services Google.

Voici quelques règles à suivre :

  • Évitez d'envoyer des contenus promotionnels ou commerciaux non sollicités.
  • N'envoyez pas de contenu à des personnes que vous ne connaissez pas ou à trop de destinataires à la fois.
Contenu à caractère terroriste

N'utilisez pas les services Google pour partager du contenu aux fins ci-dessous :

  • Recruter des personnes pour des organisations terroristes
  • Inciter à la violence
  • Faire l'apologie d'attaques terroristes
  • Encourager des actes terroristes
Création de plusieurs comptes à des fins abusives
  • Vous ne devez pas créer ni utiliser plusieurs comptes pour enfreindre les règles de Google.
  • N'utilisez pas de programmes (appelés "robots" ou "bots") pour créer de faux comptes.

De nombreux utilisateurs possèdent plus d'un compte Google, comme un compte personnel et un compte professionnel, par exemple. Ce type d'utilisation est accepté.

Réquisitions judiciaires valides

Sur demande, nous prenons parfois des mesures en vertu des lois applicables ou en réponse à une ordonnance du tribunal. Veuillez envoyer vos demandes légales sur cette page.
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Rechercher dans le centre d'aide
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