Google Play

As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us. For additional support, consult the Help Center. 

Redeem a Google Play gift card, gift code, or promotional code

You can get Google Play gift codes by email, physical gift cards, or other methods of delivery. Find where to buy gift cards or digital gifts. When you redeem this code, the gift will add to your Google Play balance. You can also get Google Play promo codes, which can add to your Google Play balance or give you specific apps and digital content.

Use your gift card, gift code, or promo code

  1. Open the Google Play app Google Play.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions and then Redeem gift code.
  4. Enter the code.
Redeem using your computer
Redeem from Google Play gift emails

If you received a Google Play gift via email you can redeem it from the gift email.

  1. Find the email you received from the purchaser of your gift.
  2. Select Redeem Gift.
  3. Follow the on-screen instructions.

Tip: If you deleted or can't find the email, contact the purchaser and they can resend the email to you.

Redeem when making a purchase on Google Play
  1. Go through the checkout process until you see the payment method listed.
  2. Next to the payment method, select the down arrow Down arrow and thenRedeem.
  3. Enter your code.
  4. Follow the on-screen instructions.
Redeem codes for a subscription Store banner promotions
Some promotions are available through banners in the Play Store. To turn on these promotions:
  1.  Tap the banner.
  2.  Follow the on-screen instructions.

Problems using your gift card, gift code, or promo code

Can't redeem your code
If you can't redeem your code, you can try to fix problems with gift cards and promo codes. If that doesn't work, get more help.
If you get an error message, contact us.
Problems with Play country
To use a gift card or redeem a promotional code:
  • You must be a resident of the country where the gift card or promotional code is offered.
  • You must physically be in the country or region.
  • The country listed in your Google Play account must match the country where the gift card or promotional code is offered.
For more information check the Google Play Gift Card and Prepaid Balance Terms of Service.
Request a refund
We can only issue a refund to the person who purchased the gift. See more information on refunds for Google Play gifts.
Purchased an item with a different account

It's not possible to share or transfer content between accounts on Google Play, even if you own both accounts. If you have multiple accounts on your device, make sure you sign in to the account you want to use before you complete your purchase. 

If you’ve bought an app on the wrong account, contact the app developer. They may be able to refund your purchase so you can buy it again on the account you wanted to use.

Note: You can share apps and digital content with your family with Google Play Family Library. 

Use your gift

Redeemed gifts and some promo codes appear as part of your Google Play balance. This can be used for many purchases on Google Play (and purchases on YouTube in some countries).

 
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