Règles

Centre d'aide sur la confidentialité

Vous disposez de différents outils pour gérer la confidentialité de vos données dans les services Google. Pour obtenir des réponses à de nombreuses questions courantes concernant la confidentialité et vos données associées aux produits et services Google, sélectionnez une option ci-dessous ou consultez nos Règles de confidentialité.

Vous trouverez également des ressources et des outils spécialisés si vous avez besoin d'aide concernant la récupération de compte, la suspicion de comptes piratés, la suppression d'informations d'un produit ou service Google, ou des problèmes techniques.

Obtenir de l'aide pour un produit Google

Consultez notre Centre d'aide et nos forums d'assistance.

Récupération de compte Google et suspicion de comptes piratés

Récupérer votre compte Google ou parvenir à y accéder à nouveau

Si vous rencontrez des problèmes avec un compte personnel :

  1. Découvrez comment récupérer votre compte Google ou Gmail.
  2. Suivez la procédure de récupération de compte.
  3. Si vous ne parvenez toujours pas à récupérer votre compte, recherchez le Forum du produit que vous utilisez et posez votre question dans un post.

Si vous utilisez un produit Google avec un compte professionnel ou scolaire, découvrez comment obtenir de l'aide concernant Google Workspace.

Identifier un potentiel piratage de votre compte

Activité suspecte sur votre compte

Si vous détectez une activité suspecte sur votre compte, suivez la procédure permettant de sécuriser votre compte. Utilisez le Check-up Sécurité pour vérifier les paramètres de sécurité de votre compte.

Si vous pensez qu'une infraction a été commise

Si vous pensez qu'une infraction a été commise, nous vous conseillons de contacter les autorités compétentes.

Si vous recevez les e-mails d'un autre utilisateur

Signaler du contenu ou des informations que vous souhaitez supprimer d'un produit ou service Google

Signaler du contenu ou des informations

Demander la suppression de contenu dans des produits Google pour des raisons juridiques

Découvrez comment supprimer des contenus potentiellement illégaux ou non autorisés sur Google.

Google propose des processus spécifiques et simplifiés pour supprimer les contenus susceptibles d'inclure des informations personnelles sur les utilisateurs des services Google.

Cette page vous guidera dans la procédure de signalement d'un contenu qui, selon vous, doit être supprimé des services Google conformément aux lois applicables.

Si votre demande concerne YouTube, consultez les Consignes YouTube en matière de confidentialité.

Commandes relatives à votre compte

Télécharger vos données à partir de produits et services Google

Découvrez comment télécharger vos données, ou accédez à l'outil Takeout pour télécharger vos données associées aux produits et services Google.

Vous pouvez également utiliser nos outils pour consulter et examiner vos données ou les supprimer.

Envoyer une demande d'accès aux données

Si les informations que vous recherchez ne sont pas disponibles via les outils mentionnés ci-dessus, envoyez une demande d'accès aux données et spécifiez les éléments suivants :

  • Les types de données à caractère personnel que vous souhaitez obtenir
  • Les produits ou services auxquels ces données sont associées
  • Les dates approximatives auxquelles vous pensez que Google a collecté les données

Vous devez vous connecter à votre compte Google pour remplir le formulaire.

Consulter les informations de base et les données de votre compte

Lorsque vous êtes connecté à un compte Google, vous pouvez toujours consulter et mettre à jour les informations en accédant aux services Google que vous utilisez. Par exemple, les services Photos et Drive sont tous deux conçus pour vous aider à gérer différents types de contenus que vous avez enregistrés à l'aide de Google.

Nous avons également créé un espace où vous pouvez consulter et contrôler les informations enregistrées dans votre compte Google. Dans cet espace, vous bénéficiez des outils suivants :

  • Mon activité vous permet de consulter et de contrôler les données créées lorsque vous utilisez les services Google, comme les recherches que vous avez effectuées ou vos accès à Google Play.
  • Google Dashboard vous permet de gérer les informations associées à des produits spécifiques.
  • La page Informations personnelles vous permet de gérer vos coordonnées telles que votre nom, votre adresse e-mail et votre numéro de téléphone.
  • La page des paramètres Données et personnalisation vous permet de personnaliser vos données, telles que votre activité et vos trajets, ainsi que les éléments que vous créez. Vous pouvez également y sélectionner vos préférences générales pour le Web.
  • Découvrez également comment modifier la photo, le nom et d'autres informations de votre compte Google.

Lorsque vous n'êtes pas connecté à votre compte, vous pouvez gérer les informations associées à votre navigateur ou à votre appareil, dont les éléments suivants :

  • Personnalisation des recherches effectuées lorsque vous n'êtes pas connecté à votre compte : vous pouvez décider de nous permettre ou non d'utiliser votre activité de recherche pour vous proposer des résultats et des recommandations plus pertinents.
  • Paramètres YouTube : vous pouvez suspendre et supprimer votre historique des recherches YouTube ainsi que votre historique des vidéos regardées sur YouTube.
  • Paramètres des annonces : vous pouvez gérer vos préférences pour les annonces que vous voyez sur Google, ainsi que sur les sites et dans les applications qui s'associent à Google pour diffuser des annonces.
Supprimer vos données

Supprimer vos activités

Supprimer un produit ou service

Supprimer votre compte Google

Vous pouvez supprimer votre compte Google à tout moment. Si vous avez changé d'avis ou supprimé accidentellement votre compte, vous pourrez peut-être le récupérer. Découvrez comment récupérer votre compte.

Une fois votre compte supprimé, l'ensemble de ses données et contenus sera supprimé de nos systèmes au terme d'un certain délai. Notre Règlement décrit les raisons pour lesquelles nous conservons différents types de données pendant plus ou moins longtemps. Une fois votre compte Google supprimé, vous ne pourrez plus utiliser :

  • les services auxquels vous devez vous connecter, comme Gmail, Drive et Agenda ; 
  • les données associées à votre compte (e-mails, photos, transactions enregistrées, etc.) ;
  • vos abonnements sur YouTube ;
  • les contenus que vous avez achetés sur Google Play (films, jeux ou musique) ;
  • les informations enregistrées dans Chrome ;
  • votre nom d'utilisateur Gmail (une fois celui-ci supprimé, vous ne pourrez plus l'utiliser ni créer de compte Google associé au même nom d'utilisateur).

En plus de ces outils, nous proposons également des options de suppression spécifiques dans nos produits, comme Photos.

Vos paramètres de confidentialité et de sécurité

Consulter vos paramètres de confidentialité

Vous disposez de différents outils pour gérer la confidentialité de vos données dans tous nos services. Vous pouvez utiliser le Check-up Confidentialité pour consulter et modifier les paramètres de confidentialité importants, comme ceux qui sont présentés ci-dessous. En plus de ces outils, nous proposons également des paramètres de confidentialité spécifiques dans nos produits.

  • Commandes relatives à l'activité
    • Choisissez les types d'activité à enregistrer dans votre compte. Vous pouvez, par exemple, activer l'historique des positions si vous souhaitez bénéficier de prévisions de circulation sur votre trajet domicile-travail quotidien ou enregistrer votre historique des vidéos regardées sur YouTube pour obtenir de meilleures suggestions de vidéos.
  • Paramètres des annonces
    • Gérez vos préférences pour les annonces que vous voyez sur Google, ainsi que sur les sites et dans les applications qui s'associent à Google pour diffuser des annonces. Vous pouvez modifier vos centres d'intérêt, décider si vos informations personnelles peuvent servir à améliorer la pertinence des annonces, et activer ou désactiver certains services publicitaires.
  • À propos de vous
    • Contrôlez les informations vous concernant que les utilisateurs voient dans les services Google.

Consulter les paramètres de partage des données avec des applications et des sites tiers

Afin de vous aider à partager vos données en toute sécurité, Google vous permet d'autoriser ou non des applications et des sites tiers à accéder à différentes parties de votre compte.

Consultez les paramètres de partage des données avec des applications et des sites tiers.

Consulter vos paramètres de sécurité

Données et informations collectées par Google

Nature et utilisation des informations collectées

Nous nous engageons à faire preuve de transparence en ce qui concerne les données que nous collectons et la façon dont nous les utilisons. Pour en savoir plus sur nos engagements, consultez nos Règles de confidentialité. Vous y trouverez également des explications sur les types d'informations que nous collectons, nos méthodes, nos objectifs, ainsi que l'utilisation que nous faisons de ces informations et les cas où elles peuvent être partagées. Vous pouvez également accéder à notre Centre de sécurité pour en savoir plus sur les principes de confidentialité et de sécurité de Google.

Emplacement de stockage de vos données

Pour garantir la fiabilité de nos services, nous disposons de serveurs aux quatre coins du monde. Vos informations peuvent donc être traitées sur des serveurs situés en dehors de votre pays de résidence. Quel que soit l'endroit où vos informations sont traitées, Google leur applique le même niveau de protection.

Obtenir de l'aide pour vos questions sur la confidentialité de vos données

Adhésion de Google aux cadres définis par les EU-U.S. Privacy Shield (Bouclier de protection des données UE-États-Unis) et Swiss-U.S. Privacy Shield (Bouclier de protection des données Suisse-États-Unis)

Comme décrit dans notre certification relative au Privacy Shield, Google est conforme aux cadres définis par les EU-U.S. Privacy Shield (Bouclier de protection des données UE-États-Unis) et Swiss-U.S. Privacy Shield (Bouclier de protection des données Suisse-États-Unis) mis en place par le département du commerce des États-Unis concernant la collecte, l'utilisation et la conservation des informations personnelles provenant de l'EEE, du Royaume-Uni et de la Suisse. Depuis le 16 juillet 2020, nous n'utilisons plus le EU-U.S. Privacy Shield (Bouclier de protection des données UE-États-Unis) pour transférer vers les États-Unis les données provenant de l'Espace économique européen (EEE) ou du Royaume-Uni. Nous nous basons à la place sur des clauses contractuelles types. Pour tout problème concernant la confidentialité de vos informations personnelles lié à l'adhésion de Google au Privacy Shield, remplissez ce formulaire Web.

 

Pour toute autre question concernant la confidentialité, consultez nos Règles de confidentialité.

Contacter le service de protection des données de Google

Pour ses produits grand public comme pour ceux destinés aux entreprises, Google dispose d'une équipe chargée de répondre aux questions des utilisateurs sur la confidentialité des données.

Vous trouverez également des ressources et des outils spécialisés si vous avez besoin d'aide concernant la récupération de compte, la suspicion de comptes piratés, la suppression d'informations d'un produit ou service Google, ou des problèmes techniques.

Pour en savoir plus sur les pratiques de Google en matière de confidentialité, consultez nos Règles de confidentialité.

Vous pouvez également contacter le bureau de protection des données de Google via notre formulaire Web.

Demandes adressées par des clients professionnels et ressources spécifiques 

Traitement des données via Google Cloud

Si vous utilisez une version grand public de Gmail, de Drive ou d'un autre produit Google, les Conditions d'utilisation et les Règles de confidentialité de Google s'appliquent à votre cas.

Google ne propose pas d'accord de traitement des données pour les versions grand public de Gmail et de Drive. En effet, Google n'agit pas en qualité de processeur de données pour la version grand public de ces services. Pour toute question liée à la confidentialité, aux obligations de protection des données ou à vos besoins en matière de conformité, rapprochez-vous de votre conseiller juridique.

Si votre organisation utilise les services Google Workspace, Google Workspace for Education ou Google Cloud Platform, l'Avenant relatif au traitement des données/les Conditions relatives à la sécurité et au traitement des données ainsi que les clauses contractuelles types (définies ici pour Google Workspace et Google Workspace for Education, et ici pour Google Cloud Platform) sont susceptibles de vous concerner. Si votre organisation a acheté l'un des services mentionnés ci-dessus auprès d'un revendeur, ces conditions sont susceptibles de vous concerner malgré tout. Vous pouvez accepter ces conditions dans la console d'administration en suivant ces instructions pour Google Workspace et Google Workspace for Education, ou ces instructions pour Google Cloud Platform. En outre, l'Avis de confidentialité Google Cloud décrit la façon dont nous collectons et traitons les informations personnelles (à l'exclusion des données de nos clients) lors de ces services.

Google ne fournit pas d'exemplaires papier de ces conditions. Pour en savoir plus sur les services de conformité Google destinés aux entreprises, consultez les questions fréquentes concernant la conformité dans Google Cloud ainsi que les pages privacy.google.com et google.privacy/businesses.

 

Trouver les conditions relatives au traitement des données

Google met à votre disposition les conditions relatives au traitement des données appropriées pour certains produits. L'entreprise agit alors en qualité de processeur de données, y compris pour les produits énumérés ci-dessous. 

Vous pouvez également lire des informations sur la manière dont Google aide les annonceurs Google Ads à se conformer au RGPD. Pour toutes les autres fonctionnalités associées à Google Ads, consultez les Conditions applicables au responsable du traitement Google.

Vous trouverez plus d'informations sur les produits et les conditions relatives au traitement des données à l'adresse privacy.google.com/businesses/compliance.

Notifications aux clients en cas de demande d'accès à leurs données

Si vous êtes un utilisateur final professionnel situé dans l'Espace économique européen, au Royaume-Uni ou en Suisse, et si vous nous envoyez une demande liée à la confidentialité des données, les contrats que nous avons mis en place pour protéger les données de nos clients peuvent nous obliger à informer l'administrateur de votre compte ou le propriétaire du projet sur le cloud de votre demande. 

Pour en savoir plus, consultez le site Web Confiance et sécurité de Google Cloud.

Éviter et signaler les escroqueries

Il arrive parfois que certaines personnes utilisent la marque Google à des fins de fraude ou d'escroquerie. Découvrez comment éviter les escroqueries et où les signaler.

Si vous détectez une activité suspecte sur votre compte, découvrez comment le sécuriser. La page Check-up Sécurité de Google vous permet de contrôler les paramètres de sécurité de votre compte.

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Rechercher dans le centre d'aide
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