TweetDeck FAQs

Why does it look like I have the same version of TweetDeck even though I downloaded and installed a new version?

Make sure to uninstall the previous version of TweetDeck. This will ensure you install and open the correct new version.

Why aren't my columns loading?

Try deleting the column and then re-adding the column. If this doesn’t help and you are using the TweetDeck for Mac app, try updating your Safari browser.

Why did I lose my columns when I upgraded to the latest version?

Unfortunately your column information will not roll over when you upgrade from the Air versions. Good news is when you do upgrade your columns and information will sync so you can access all your information from all the current clients.

Why am seeing the error "unable to connect to the network" when I try to log in?

If you are using a PC try the following troubleshooting steps:

  1. Close TweetDeck.
  2. Open Internet Explorer and go to
  3. In the same window, go to
  4. Close IE and relaunch TweetDeck.

How do I change my email address?

You are unable to change the email address associated with your TweetDeck account.

How do I change my password?

You can change your password by logging out and clicking "Forgot your password?" This will send a password reset email to the email address associated with the TweetDeck account.

How do I delete my TweetDeck account?

If you'd like to delete your TweetDeck account, please go to this page and fill in the details.

How to I schedule a Tweet with a photo?

TweetDeck does not currently allow you to schedule photos. Your Tweet will be sent as scheduled, but without the photo.

Why do I see the error, "Result of expression 'TD.ui.columns'." when I try to log in to my TweetDeck for Mac app?

TweetDeck for Mac uses Safari in the background. Make sure your version of Safari is up to date.

Having trouble?

Check out our troubleshooting article for a list of current known issues and solutions to common issues.