VanConnect app not loading for some iOS and Android users
How to solve the issue
Android users
- Go into device settings for the app and clear the app's storage or data
- Re-launch the app and log back in
iOS users
- Log out of the app and log back in
- If this feature is not accessible, uninstall and reinstall the app
Submit service requests anywhere, any time
Report garbage, graffiti, broken street lights, an empty home, and more. Give a short description, GPS the location, upload a photo.
Get updates, news, and emergency info
Create an account to get status updates about your requests, emergency info, and important events straight to your phone.
Find community centres, parks, road closures, and more
Use your GPS to get local, real-time information and events about your community.
Connect and engage with the City on the go
Watch Council meetings, connect with Mayor and Council, view the latest news, events, and more.
Not ready to download? Try a live version of the app in your browser.
Connect with us on the go — 24 hours a day, 7 days a week
Submit a service request anywhere, any time
Get updates, news, and emergency info straight to your phone
Locate the nearest community centre, park, road closures, and more
Connect with the City on the go
51,432
Downloads since
the app launch
169,763
Requests submitted
to 311 via the app
150,203
VanConnect issues resolved so far