Download the City's VanConnect app

VanConnect app not loading for some iOS and Android users

How to solve the issue

Android users

  1. Go into device settings for the app and clear the app's storage or data
  2. Re-launch the app and log back in

iOS users

  1. Log out of the app and log back in
  2. If this feature is not accessible, uninstall and reinstall the app

Submit service requests anywhere, any time

Report garbage, graffiti, broken street lights, an empty home, and more. Give a short description, GPS the location, upload a photo.

Get updates, news, and emergency info

Create an account to get status updates about your requests, emergency info, and important events straight to your phone.

Find community centres, parks, road closures, and more

Use your GPS to get local, real-time information and events about your community.

Connect and engage with the City on the go

Watch Council meetings, connect with Mayor and Council, view the latest news, events, and more.

No smartphone? You can also report an issue or request a service on your desktop.

Try it now

Not ready to download? Try a live version of the app in your browser.

Vanconnect on a mobile phone

Connect with us on the go — 24 hours a day, 7 days a week

  • Submit a service request anywhere, any time

  • Get updates, news, and emergency info straight to your phone

  • Locate the nearest community centre, park, road closures, and more

  • Connect with the City on the go

51,432 Downloads since
the app launch
169,763 Requests submitted
to 311 via the app
150,203 VanConnect issues resolved so far