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FAQ

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Courses

When does the course start?

All of our courses are self-paced, so you can begin whenever fits your schedule best.

When does the course finish?

You can keep coming back to the course material for as long as you like once you’ve completed it. All of our courses are open to the public, with no expiry date. We will add new material and make updates along the way as needed.

Will the content of the courses be accessible to me if I have a disability?

Yes, where applicable, courses consist of a mixture of text-based lessons and video. Some videos have no audio, some include captions, some include transcripts, and some are a visual supplement to the written instructions. Our aim is to make the content of our courses accessible to participants of all abilities and needs. If you encounter anything that isn’t accessible to you, please let us know in the Education Community Forum and we will do our best to fix it.

How do I get help?

You’ll find the breakdown of the different types of help available on the Before you start page.

Webinars

How long are the webinars?

Our webinars start with a demonstration that’s about 15-30 minutes (depending on the topic), with a Question & Answer period following the demo. Depending how many questions there are, the webinars usually run for about 1 hour in total.

How do I convert webinar times from UTC to my local time zone?

Because people attend webinars from around the world, we set our webinar times in UTC (Coordinated Universal Time), which does not observe Daylight Savings. UTC is sometimes referred to as GMT (Greenwich Mean Time).

You can convert UTC to your local time zone in a few ways:

There is a time-zone converter built into the Zoom registration form for each webinar. Click “Universal Time UTC” to select your local time zone or a city in your time zone.

You could also use an online time-zone converter like this one. Start by entering the day and time of the webinar in UTC, and then enter your time zone or the name of a city in your time zone, like this:

time zone converter

Dateful also provides a conversion option that will auto-detect your Local Time when you enter the UTC date and time.

We’ve provided more information on Time Zone conversions on the main Webinar Landing Page.

What software do I need to join a webinar?

We run our webinars through Zoom, which works with many computer and mobile platforms. Download the free software. Find more detailed instructions on how to join and participate in a webinar as an attendee.

Do I need to share my video or audio during the webinar?

No. We’ll take care of things like muting your audio for you. Attendees will not be able to share their video or audio during the webinars.

Do the webinars cost anything?

Our daily webinars are completely free. We occasionally run longer paid events, such as workshops and conferences.

I wasn’t able to attend live, is there a recording?

We post all special-topic webinars on our YouTube playlist, along with a selection of the most recent daily webinars. View our playlist.

How do I ask questions during the webinar?

We use Zoom’s Q&A panel to take questions during the webinar.

Once the webinar is live, you can find the Q&A button on the options bar at the bottom of the Zoom window:

What if you didn’t get to my question?

There are often more questions than we have time to answer. If we didn’t get to your question, please feel free to reach out through one of our support channels.

In what languages are the webinars?

All webinars are in English, except for our Spanish webinars.

WordPress.com en Español – Únete a la versión en Español de nuestros webinars que tratan distintos temas cada semana.

Aprende más

I have a WordPress site at another host, can I still attend the webinars?

Yes, absolutely! Much of what we cover also applies to self-hosted (aka WordPress.org) sites. If you have support questions for your site hosted elsewhere, however, we’d encourage you to consult the WordPress.org resources.

Where can I make a suggestion for a webinar special topic?

We’d love to hear your ideas! If enough people suggest the same topic, we’ll consider creating a webinar for it. Submit your topic idea using the form below.

I have a question about the webinars that’s not answered here.

Please use the form below to get in touch with us. This form is for questions related to webinars only. For technical support, please reach out via one of our support channels.)

Using the Education Community Forum

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