Skip to main content
"}}}},"cartTimeout":{"template":{"name":"flyoutError","data":{"error":{"button":{"text":"Your Cart","url":"/gp/cart/view.html?ref_=nav_err_cart_timeout"},"title":"Oops!","paragraph":"Unable to retrieve your cart."}}}},"primeTimeout":{"template":{"name":"flyoutError","data":{"error":{"title":"
"}}}},"ewcTimeout":{"template":{"name":"flyoutError","data":{"error":{"button":{"text":"Your Cart","url":"/gp/cart/view.html?ref_=nav_err_ewc_timeout"},"title":"Oops!","paragraph":"There's a problem loading your cart right now."}}}},"errorWishlist":{"template":{"name":"flyoutError","data":{"error":{"button":{"text":"Your Wishlist","url":"/gp/registry/wishlist/?ref_=nav_err_wishlist"},"title":"Oops!","paragraph":"Unable to retrieve your wishlist"}}}},"emptyWishlist":{"template":{"name":"flyoutError","data":{"error":{"button":{"text":"Your Wishlist","url":"/gp/registry/wishlist/?ref_=nav_err_empty_wishlist"},"title":"Oops!","paragraph":"Your list is empty"}}}},"yourAccountContent":{"template":{"name":"flyoutError","data":{"error":{"button":{"text":"Your Account","url":"/gp/css/homepage.html?ref_=nav_err_youraccount"},"title":"Oops!","paragraph":"Unable to retrieve your account"}}}},"shopAllTimeout":{"template":{"name":"flyoutError","data":{"error":{"paragraph":"Unable to retrieve departments, please try again later"}}}},"kindleTimeout":{"template":{"name":"flyoutError","data":{"error":{"paragraph":"Unable to retrieve list, please try again later"}}}}}); });
window.$Nav && $Nav.when("util.templates").run("FlyoutErrorTemplate", function(templates) {
templates.add("flyoutError", "<# if(error.title) { #>
<#=error.title #> <# } #><# if(error.paragraph) { #>
<#=error.paragraph #>
<# } #><# if(error.button) { #>
<#=error.button.text #> <# } #>");
});
if (typeof uet == 'function') {
uet('bb', 'iss-init-pc', {wb: 1});
}
if (!window.$SearchJS && window.$Nav) {
window.$SearchJS = $Nav.make('sx');
}
var opts = {
host: "completion.amazon.com/search/complete"
, marketId: "1"
, obfuscatedMarketId: "ATVPDKIKX0DER"
, searchAliases: ["aps","amazon-custom-products","amazon-devices","amazonbasics","amazonfresh","amazon-pharmacy","wholefoods","allthebestpets","bartelldrugs","bristolfarms","freshthyme","kegnbottle","missionwinespirits","petfoodexpress","sousaswineliquors","surdyksliquorcheeseshop","unionsquarewine","vintagegrape","westsidemarket","stripbooks","popular","apparel","electronics","sporting","sports-and-fitness","outdoor-recreation","fan-shop","garden","videogames","toys-and-games","jewelry","digital-text","digital-music","prime-digital-music","watches","grocery","hpc","instant-video","handmade","handmade-jewelry","handmade-home-and-kitchen","prime-instant-video","shop-instant-video","baby-products","office-products","software","smart-home","magazines","tools","automotive","misc","industrial","mi","pet-supplies","digital-music-track","digital-music-album","mobile","mobile-apps","movies-tv","music-artist","music-album","music-song","stripbooks-spanish","electronics-accessories","photo","audio-video","computers","furniture","kitchen","audible","audiobooks","beauty","shoes","arts-crafts","appliances","gift-cards","pets","outdoor","lawngarden","collectibles","replacement-parts","financial","fine-art","fashion","fashion-womens","fashion-womens-clothing","fashion-womens-jewelry","fashion-womens-shoes","fashion-womens-watches","fashion-womens-handbags","fashion-mens","fashion-mens-clothing","fashion-mens-jewelry","fashion-mens-shoes","fashion-mens-watches","fashion-girls","fashion-girls-clothing","fashion-girls-jewelry","fashion-girls-shoes","fashion-girls-watches","fashion-boys","fashion-boys-clothing","fashion-boys-jewelry","fashion-boys-shoes","fashion-boys-watches","fashion-baby","fashion-baby-boys","fashion-baby-girls","fashion-luggage","3d-printing","tradein-aps","todays-deals","live-explorations","local-services","vehicles","video-shorts","warehouse-deals","luxury-beauty","banjo-apps","black-friday","cyber-monday","alexa-skills","subscribe-with-amazon","courses","edu-alt-content","amazon-global-store","prime-wardrobe","under-ten-dollars","tempo","specialty-aps-sns","luxury"]
, filterAliases: []
, pageType: "GPHelp"
, requestId: "X6DHE7C0XK61FZ7G62Z9"
, sessionId: "141-1621652-2499641"
, language: "en_US"
, customerId: ""
, b2b: 0
, fresh: 0
, isJpOrCn: 0
, isUseAuiIss: 1
};
var issOpts = {
fallbackFlag: 1
, isDigitalFeaturesEnabled: 0
, isWayfindingEnabled: 1
, dropdown: "select.searchSelect"
, departmentText: "in {department}"
, suggestionText: "Search suggestions"
, recentSearchesTreatment: "C"
, authorSuggestionText: "Explore books by XXAUTHXX"
, translatedStringsMap: {"sx-recent-searches":"Recent searches","sx-your-recent-search":"Inspired by your recent search"}
, biaTitleText: ""
, biaPurchasedText: ""
, biaViewAllText: ""
, biaViewAllManageText: ""
, biaAndText: ""
, biaManageText: ""
, biaWeblabTreatment: ""
, issNavConfig: {}
, np: 0
, issCorpus: []
, cf: 1
, removeDeepNodeISS: ""
, trendingTreatment: "C"
, useAPIV2: ""
, opfSwitch: ""
, isISSDesktopRefactorEnabled: "1"
, useServiceHighlighting: "true"
, isInternal: 0
, isAPICachingDisabled: true
, isBrowseNodeScopingEnabled: false
, isStorefrontTemplateEnabled: false
, disableAutocompleteOnFocus: ""
};
if (opts.isUseAuiIss === 1 && window.$Nav) {
window.$Nav.when('sx.iss').run('iss-mason-init', function(iss){
var issInitObj = buildIssInitObject(opts, issOpts, true);
new iss.IssParentCoordinator(issInitObj);
$SearchJS.declare('canCreateAutocomplete', issInitObj);
});
} else if (window.$SearchJS) {
var iss;
// BEGIN Deprecated globals
var issHost = opts.host
, issMktid = opts.marketId
, issSearchAliases = opts.searchAliases
, updateISSCompletion = function() { iss.updateAutoCompletion(); };
// END deprecated globals
$SearchJS.when('jQuery', 'search-js-autocomplete-lib').run('autocomplete-init', initializeAutocomplete);
$SearchJS.when('canCreateAutocomplete').run('createAutocomplete', createAutocomplete);
} // END conditional for window.$SearchJS
function initializeAutocomplete(jQuery) {
var issInitObj = buildIssInitObject(opts, issOpts);
$SearchJS.declare("canCreateAutocomplete", issInitObj);
} // END initializeAutocomplete
function initSearchCsl(searchCSL, issInitObject) {
searchCSL.init(
opts.pageType,
(window.ue && window.ue.rid) || opts.requestId
);
$SearchJS.declare("canCreateAutocomplete", issInitObject);
} // END initSearchCsl
function createAutocomplete(issObject) {
iss = new AutoComplete(issObject);
$SearchJS.publish("search-js-autocomplete", iss);
logMetrics();
} // END createAutocomplete
function buildIssInitObject(opts, issOpts, isNewIss) {
var issInitObj = {
src: opts.host
, sessionId: opts.sessionId
, requestId: opts.requestId
, mkt: opts.marketId
, obfMkt: opts.obfuscatedMarketId
, pageType: opts.pageType
, language: opts.language
, customerId: opts.customerId
, fresh: opts.fresh
, b2b: opts.b2b
, aliases: opts.searchAliases
, fb: issOpts.fallbackFlag
, isDigitalFeaturesEnabled: issOpts.isDigitalFeaturesEnabled
, isWayfindingEnabled: issOpts.isWayfindingEnabled
, issPrimeEligible: issOpts.issPrimeEligible
, deptText: issOpts.departmentText
, sugText: issOpts.suggestionText
, filterAliases: opts.filterAliases
, biaWidgetUrl: opts.biaWidgetUrl
, recentSearchesTreatment: issOpts.recentSearchesTreatment
, authorSuggestionText: issOpts.authorSuggestionText
, translatedStringsMap: issOpts.translatedStringsMap
, biaTitleText: ""
, biaPurchasedText: ""
, biaViewAllText: ""
, biaViewAllManageText: ""
, biaAndText: ""
, biaManageText: ""
, biaWeblabTreatment: ""
, issNavConfig: issOpts.issNavConfig
, cf: issOpts.cf
, ime: opts.isJpOrCn
, mktid: opts.marketId
, qs: opts.isJpOrCn
, issCorpus: issOpts.issCorpus
, deepNodeISS: {
searchAliasAccessor: function($) {
return (window.SearchPageAccess && window.SearchPageAccess.searchAlias()) ||
$('select.searchSelect').children().attr('data-root-alias');
},
searchAliasDisplayNameAccessor: function() {
return (window.SearchPageAccess && window.SearchPageAccess.searchAliasDisplayName());
}
}
, removeDeepNodeISS: issOpts.removeDeepNodeISS
, trendingTreatment: issOpts.trendingTreatment
, useAPIV2: issOpts.useAPIV2
, opfSwitch: issOpts.opfSwitch
, isISSDesktopRefactorEnabled: issOpts.isISSDesktopRefactorEnabled
, useServiceHighlighting: issOpts.useServiceHighlighting
, isInternal: issOpts.isInternal
, isAPICachingDisabled: issOpts.isAPICachingDisabled
, isBrowseNodeScopingEnabled: issOpts.isBrowseNodeScopingEnabled
, isStorefrontTemplateEnabled: issOpts.isStorefrontTemplateEnabled
, disableAutocompleteOnFocus: issOpts.disableAutocompleteOnFocus
};
// If we aren't using the new ISS then we need to add these properties
if (!isNewIss) {
issInitObj.dd = issOpts.dropdown; // The element with id searchDropdownBox doesn't exist in C.
issInitObj.imeSpacing = issOpts.imeSpacing;
issInitObj.isNavInline = 1;
issInitObj.triggerISSOnClick = 0;
issInitObj.sc = 1;
issInitObj.np = issOpts.np;
}
return issInitObj;
} // END buildIssInitObject
function logMetrics() {
if (typeof uet == 'function' && typeof uex == 'function') {
uet('be', 'iss-init-pc',
{
wb: 1
});
uex('ld', 'iss-init-pc',
{
wb: 1
});
}
} // END logMetrics
window.$Nav && $Nav.declare('config.navDeviceType','desktop');
window.$Nav && $Nav.declare('config.navDebugHighres',false);
window.$Nav && $Nav.declare('config.pageType','GPHelp');
window.$Nav && $Nav.declare('config.subPageType','null');
window.$Nav && $Nav.declare('config.dynamicMenuUrl','\x2Fgp\x2Fnavigation\x2Fajax\x2Fdynamic\x2Dmenu.html');
window.$Nav && $Nav.declare('config.dismissNotificationUrl','\x2Fgp\x2Fnavigation\x2Fajax\x2Fdismissnotification.html');
window.$Nav && $Nav.declare('config.enableDynamicMenus',true);
window.$Nav && $Nav.declare('config.isInternal',false);
window.$Nav && $Nav.declare('config.isBackup',false);
window.$Nav && $Nav.declare('config.isRecognized',false);
window.$Nav && $Nav.declare('config.transientFlyoutTrigger','\x23nav\x2Dtransient\x2Dflyout\x2Dtrigger');
window.$Nav && $Nav.declare('config.subnavFlyoutUrl','\x2Fgp\x2Fnavigation\x2Fajax\x2Fgeneric.html');
window.$Nav && $Nav.declare('config.isSubnavFlyoutMigrationEnabled',true);
window.$Nav && $Nav.declare('config.recordEvUrl','\x2Fgp\x2Fnavigation\x2Fajax\x2Frecordevent.html');
window.$Nav && $Nav.declare('config.recordEvInterval',15000);
window.$Nav && $Nav.declare('config.sessionId','141\x2D1621652\x2D2499641');
window.$Nav && $Nav.declare('config.requestId','X6DHE7C0XK61FZ7G62Z9');
window.$Nav && $Nav.declare('config.alexaListEnabled',true);
window.$Nav && $Nav.declare('config.readyOnATF',false);
window.$Nav && $Nav.declare('config.dynamicMenuArgs',{"rid":"X6DHE7C0XK61FZ7G62Z9","isFullWidthPrime":0,"isPrime":0,"dynamicRequest":1,"weblabs":"","isFreshRegionAndCustomer":"","primeMenuWidth":310});
window.$Nav && $Nav.declare('config.customerName',false);
window.$Nav && $Nav.declare('config.yourAccountPrimeURL',null);
window.$Nav && $Nav.declare('config.yourAccountPrimeHover',true);
window.$Nav && $Nav.declare('config.searchBackState',{});
window.$Nav && $Nav.declare('nav.inline');
(function (i) {
if(window._navbarSpriteUrl) {
i.onload = function() {window.uet && uet('ne')};
i.src = window._navbarSpriteUrl;
}
}(new Image()));
window.$Nav && $Nav.declare('config.autoFocus',false);
window.$Nav && $Nav.declare('config.responsiveTouchAgents',["ieTouch"]);
window.$Nav && $Nav.declare('config.responsiveGW',false);
window.$Nav && $Nav.declare('config.pageHideEnabled',false);
window.$Nav && $Nav.declare('config.sslTriggerType','flyoutProximityLarge');
window.$Nav && $Nav.declare('config.sslTriggerRetry',0);
window.$Nav && $Nav.declare('config.doubleCart',false);
window.$Nav && $Nav.declare('config.signInOverride',true);
window.$Nav && $Nav.declare('config.signInTooltip',false);
window.$Nav && $Nav.declare('config.isPrimeMember',false);
window.$Nav && $Nav.declare('config.packardGlowTooltip',false);
window.$Nav && $Nav.declare('config.packardGlowFlyout',false);
window.$Nav && $Nav.declare('config.rightMarginAlignEnabled',true);
window.$Nav && $Nav.declare('config.flyoutAnimation',false);
window.$Nav && $Nav.declare('config.campusActivation','null');
window.$Nav && $Nav.declare('config.primeTooltip',false);
window.$Nav && $Nav.declare('config.primeDay',false);
window.$Nav && $Nav.declare('config.disableBuyItAgain',false);
window.$Nav && $Nav.declare('config.enableCrossShopBiaFlyout',false);
window.$Nav && $Nav.declare('config.pseudoPrimeFirstBrowse',null);
window.$Nav && $Nav.declare('config.sdaYourAccount',false);
window.$Nav && $Nav.declare('config.csYourAccount',{"url":"/gp/youraccount/navigation/sidepanel"});
window.$Nav && $Nav.declare('config.cartFlyoutDisabled',true);
window.$Nav && $Nav.declare('config.isTabletBrowser',false);
window.$Nav && $Nav.declare('config.HmenuProximityArea',[200,200,200,200]);
window.$Nav && $Nav.declare('config.HMenuIsProximity',true);
window.$Nav && $Nav.declare('config.isPureAjaxALF',false);
window.$Nav && $Nav.declare('config.accountListFlyoutRedesign',false);
window.$Nav && $Nav.declare('config.navfresh',false);
window.$Nav && $Nav.declare('config.isFreshRegion',false);
if (window.ue && ue.tag) { ue.tag('navbar'); };
window.$Nav && $Nav.declare('config.blackbelt',true);
window.$Nav && $Nav.declare('config.beaconbelt',true);
window.$Nav && $Nav.declare('config.accountList',true);
window.$Nav && $Nav.declare('config.iPadTablet',false);
window.$Nav && $Nav.declare('config.searchapiEndpoint',false);
window.$Nav && $Nav.declare('config.timeline',false);
window.$Nav && $Nav.declare('config.timelineAsinPriceEnabled',false);
window.$Nav && $Nav.declare('config.timelineDeleteEnabled',false);
window.$Nav && $Nav.declare('config.extendedFlyout',false);
window.$Nav && $Nav.declare('config.flyoutCloseDelay',600);
window.$Nav && $Nav.declare('config.pssFlag',0);
window.$Nav && $Nav.declare('config.isPrimeTooltipMigrated',false);
window.$Nav && $Nav.declare('config.isDynamicWishListMigrationEnabled',false);
window.$Nav && $Nav.declare('config.hashCustomerAndSessionId','a4ccad3b88cb4d45888dba0a356084df0d126c04');
window.$Nav && $Nav.declare('config.isExportMode',true);
window.$Nav && $Nav.declare('config.languageCode','en_US');
window.$Nav && $Nav.declare('config.environmentVFI','AmazonNavigationCards\x2Fdevelopment\x40B6062363533\x2DAL2_x86_64');
window.$Nav && $Nav.declare('config.isHMenuBrowserCacheDisable',false);
window.$Nav && $Nav.declare('config.signInUrlWithRefTag','https\x3A\x2F\x2Fwww.amazon.com\x2Fap\x2Fsignin\x3Fopenid.pape.max_auth_age\x3D0\x26openid.return_to\x3Dhttps\x253A\x252F\x252Fwww.amazon.com\x252Fgp\x252Fhelp\x252Fcustomer\x252Fdisplay.html\x252F\x253Fie\x253DUTF8\x2526nodeId\x253D201357590\x2526ref_\x253DnavSignInUrlRefTagPlaceHolder\x26openid.identity\x3Dhttp\x253A\x252F\x252Fspecs.openid.net\x252Fauth\x252F2.0\x252Fidentifier_select\x26openid.assoc_handle\x3Dusflex\x26openid.mode\x3Dcheckid_setup\x26openid.claimed_id\x3Dhttp\x253A\x252F\x252Fspecs.openid.net\x252Fauth\x252F2.0\x252Fidentifier_select\x26openid.ns\x3Dhttp\x253A\x252F\x252Fspecs.openid.net\x252Fauth\x252F2.0\x26');
window.$Nav && $Nav.declare('config.isSmile',false);
window.$Nav && $Nav.declare('config.regionalStores',[]);
window.$Nav && $Nav.declare('config.isALFRedesignPT2',true);
window.$Nav && $Nav.declare('config.isNavALFRegistryGiftList',false);
window.$Nav && $Nav.declare('config.marketplaceId','ATVPDKIKX0DER');
window.$Nav && $Nav.declare('config.exportTransitionState','in');
window.$Nav && $Nav.declare('config.enableAeeXopFlyout',true);
if (window.P && typeof window.P.declare === "function" && typeof window.P.now === "function") {
window.P.now('packardGlowIngressJsEnabled').execute(function(glowEnabled) {
if (!glowEnabled) {
window.P.declare('packardGlowIngressJsEnabled', true);
}
});
window.P.now('packardGlowStoreName').execute(function(storeName) {
if (!storeName) {
window.P.declare('packardGlowStoreName','generic');
}
});
}
window.$Nav && $Nav.declare('configComplete');
-->
Amazon Appstore
Get help using and troubleshooting common issues with the Amazon Appstore apps and
in-app purchases.