iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful support site. 

BBC iPlayer | Under investigation

Why are some episodes of EastEnders 2010 missing?

Some episodes of EastEnders 2010 haven't been added to iPlayer this week

BBC iPlayer | Update

Why do I need to sign in each time on my Samsung TV?

Some Samsung users are being asked to sign each time they use the iPlayer TV app

Games console | Under investigation

Why is Ultra HD content unavailable on my PS4 Pro?

Ultra HD content unavailable on PlayStation 4 Pro