Losing a loved one

Page updated: 4 January 2022

We’re sorry for your loss. When you've lost someone, speaking to providers about closing accounts will be the last thing you'll want to do. We're here to help at this difficult time.

Get in touch

When you're ready, you can email us at DataProtection.Officer@bbc.co.uk or you can write to us at:

BBC Data Protection Office, BBC, Broadcast Centre, BC2 C6, 201 Wood Lane, London W12 7TP.

If you can’t make your request in writing because of a disability, please leave us a message on 020 8008 2882 and a member of the team will get in touch with you.

What to expect

When you do contact us we’ll ask you for details about the person that’s died such as their name and email address so that we can locate and close their BBC account. We will also ask about your relationship to them. We won't need the death certificate. 

If you have any questions, you may want to make a list and we'll do our best to answer them all.




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