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Senior Software Quality Assurance Engineer
Responsibilities: You will be part of an unparalleled team of engineering professionals, dedicated to creating the Web's premier financial services supersite. Your primary responsibilities will include the development and execution of the QA tests cases. Additional duties may include the preparation and maintenance of the automated testing environment for our principal software product.
Experience/Skills: 3+ years of Software QA experience, with at least 1 year of web experience. Test planning experience is required, as are strong verbal and written skills. Programming and/or test automation experience is a plus.
Senior Software Engineer
Responsibilities: Put your years of experience into the future of excellence as our new senior software engineer. You will be part of an unparalleled team of engineering professionals, dedicated to creating the Web's premier financial services supersite. Your primary responsibilities will focus on the design and development of sophisticated C++ applications in a Unix environment.
Experience/Skills: The ideal candidate for this position will have 5 or more years of C++ programming experience, be familiar with designing high-performance, multi- threaded server applications, and possess a thorough knowledge of the Unix platform. Splendid verbal & written communication skills, and a BS or MS in computer science (or a related field) are required.
C++ Software Engineer
Responsibilities: Put your years of experience into the future of excellence as our new C++ software engineer. You will be part of an unparalleled team of engineering professionals, dedicated to creating the Web's premier financial services supersite. Your primary responsibilities will focus on the design and development of sophisticated C++ applications in a Unix environment.
Experience/Skills: The ideal candidate for this position will have 2 or more years of C++ programming experience and/or a degree in Computer Science. The successful candidate will be familiar with designing high-performance, multi-threaded server applications, and possess a thorough knowledge of the Unix platform. Splendid verbal & written communication skills, and a BS or MS in computer science (or a related field) are required.
Configuration Management Engineer
Responsibilities: Maintain development environment and configuration management system (CVS). Manage build process for development and testing. Manage release process for production. Manage build and release process for content updates. Build development tools (intranet website, etc.)
Experience/Skills: The ideal candidate for this position will have 3+ years C/C++ programming background and Unix/Linux platform experience. Familiarity with development process is required. 3+ years experience as a build manager or engineer. Successful candidate will also be familiar with development tools in Unix/Linux environment (editors, compilers, etc.). Familiarity with configuration management system(s) (e.g. CVS, Perforce, ClearCase, Atria, VSS, etc.)
Desktop Support Specialist
Responsibilities: Work with talented IT team to deliver world-class PC/Systems support for the world's leading online payments company. Respond quickly to customer requests and ensure high-quality performance of systems for 170+ employee facility.
Experience/Skills: Strong hardware and software support skills at the desktop a must. 2+ years of hands on technical support at the Desktop, strong Windows 95/98
and NT Workstation, can support MS Office Suite and have great customer service skills. Strong Windows95/98, MSOffice Suite, NT workstation. NT Workstation, Hardware, some utility programs. Ideal candidate will possess experience with Windows 2000, imaging applications like Norton Ghost and Drive Image.
Oracle DBA
Responsibilities: Manage, upgrade, and install Legato/RMAN-based backups, or other backup software. Create and upgrade Oracle databases. Help manage large, high-availability production database.
Experience/Skills: 2-3 years experience as an Oracle DBA, data warehouse style reporting, preferably in a large environment. Backup and recovery experience required. Experience with large queries/data warehousing a plus.
SQL Server Database Administrator
Responsibilities: Administrate repositories and use Data Administration tools.
Create physical/operational design including defining required parameters for database definition, analyzing data volume and space requirements, performing database tuning and parameter enhancements, executing database backups and recoveries, monitoring database space requirements, verifying integrity of data in database, and coordinating the transformation of logical structures to properly performing physical structures.
Experience/Skills: Must have 5+ years experience as DBA or engineer, including experience designing, constructing, optimizing and maintaining large corporate/Internet data warehouse architectures. Requires the ability to easily consult/interact with business users and software engineers. Must have a strong knowledge of SQL Server, and/or other related and relevant experience. Senior Oracle or Sybase DBA's with some MS SQL server experience will be accepted.
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Manager of Internal Control Unit
Responsibilities: Ensure that operational and accounting controls are in place. Review processes over suspense accounts, proof and substantiate balance sheet, set up and monitor PW profiles and access & review of internal accounts.
Experience/Skills: Familiarity with the control over Nostro account reconciliation, Knowledge of payment products such as Fedwire, ACH, check in/out issuance, and credit cards. People management experience/leadership skills to drive and enhance internal control unit. Finance and Engineering background preferred.
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VP/Director of Fraud
Responsibilities: Responsible for the staffing and management of Fraud Investigations and Fraud Recovery groups for on-line payment service. Will manage both internal and external investigations, including interfacing with law enforcement and other agencies requesting investigation support. The VP/DIR of Fraud will set recovery metrics and goals for the 20+ person division, and will be responsible for identifying new fraud trends to help proactively search accounts and transactions to recover fraudulent funds. Will develop policy for retrieving and crediting fraudulent funds and provide expertise to Product, Risk and Engineering groups for overall improvements to the system.
Experience/Skills: Expertise and Management experience in retail financial fraud. Specific experience in on-line credit card fraud a definite plus. Ability to convert fraud trends into tool and policy requirements necessary for success in this position. Experience developing standard operating procedures, escalation processes, and executive level report development required. Ideal candidate should also have experience in change management or operational reorganization. Experience in financial services industry, with at least 5 years in retail fraud required. Minimum 3 years of staff management of groups over 10 people required. Law enforcement or legal experience a plus. Understanding of the use of credit cards on the internet, Regulation E requirements, and case documentation all very helpful.
Director/Manager of Investigations
Responsibilities: Reporting the Director/VP Fraud, the Director/Manager of Investigations will be responsible for the staffing and skill development of the Fraud Investigations Team. The Director/Manager will be responsible for identifying investigation case criteria, reporting standards, and escalation procedures. The Director Manager will also be the primary contact with outside agencies for handling response to law enforcement agencies/subpoenas and for escalating cases to outside agencies for violation of laws and recovery.
Experience/Skills: Expertise and Management experience in case management and investigative process. Knowledge of money laundering and fraud ring techniques and trends necessary. Specific experience in on-line credit card fraud a definite plus. Ability to explain investigation requirements to technical and non-technical personnel also required. Ideal candidate should also have experience in staff management of a highly independent and dynamic group. 5 years experience in money laundering or fraud investigations. Minimum 3 years of staff management of small groups. Law enforcement or legal experience a plus. Understanding of the use of credit cards on the internet, Regulation E requirements, and case documentation all very helpful.
Director/Manager of Fraud Detection
Responsibilities: Reporting the Director/VP Fraud, the Director/Manager of Fraud Detection and Reporting will be responsible for the staffing and skill development of the Fraud Detection Team. The Director/Manager will be responsible for establishing procedures to maximize the number of reviews conducted, review criteria, reporting standards, and escalation procedures. The Director Manager will be primarily responsible for identifying and controlling fraud as it enters the system, and recovering funds associated with the fraudulent activity.
Experience/Skills: Expertise and Management experience in staffing optimization for review processes. Requires skill in explaining new procedures to non-technical staff and optimizing use of available tools with staff allocation and skill improvement. Ability to identify operational improvements and explain requirements into a technical support group for criteria and new tool development is also required. Familiarity and experience with graphical evaluation tools helpful. Knowledge of on-line credit card fraud a definite plus. Successful candidate will possess 5 years experience in staff management. At least 3 years experience in determining standard operating procedures and maximizing staff efficiencies. Understanding of the use of credit cards on the Internet, Regulation E requirements, and case documentation are all very helpful.
Fraud Analyst
Responsibilities: Review suspect accounts and connected accounts for fraudulent activity. Forward suspicious account activity to senior fraud staff.
Experience/Skills: Demonstrated organizational skills, discretion, and decision-making skills. Successful candidate will be analytical and enjoy working in a team environment. Previous financial services or Internet fraud background is preferred. Intermediate Microsoft Excel and Word skills are required. Ability to learn PayPal proprietary software is also necessary.
Manager of Risk Processes
Responsibilities: Assemble and coordinate staff, external vendors, and other resources to complete projects on time and within budget. Justify planned investments, prepare project plans, act as a vendor liaison, and coordinate with internal engineering and product development groups. Additional duties include writing requirements documents and process flows, preparation of management reports, design and documentation of risk policies and procedures, communication and coordination of risk initiatives with other internal departments. Experience/Skills: Three or more years working in financial services or consulting to financial services firms. Ability to manage projects and/or departments in back-office operating environments. Exposure to both large and growing firms is preferred. Exposure to risk management practices in a Credit Card-driven environment is a big plus. Requires bachelor's degree from an accredited program with emphasis in Banking, Finance, Accounting, or Operations. Successful candidate will possess strong project management skills with emphasis on results. Technical skills, including database design and risk systems architecture, are also preferred. Highly-motivated and achievement-driven professional with strong emotional competencies including empathy, influence, interpersonal, leadership, and team capabilities. |
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Customer Service Representatives
Location: Omaha, NE
Responsibilities: We are currently seeking highly motivated individuals with positive attitudes to deliver high quality customer service to our prospective and existing banking customers. Full-time positions are available to staff our 24-hour, seven-day-a-week call centers. Call center responsibilities will include assisting prospective customers with product information and site navigation, as well as researching and resolving client inquiries verbally, in writing and on-line. Candidates must have demonstrated client service, interpersonal, verbal and written communication skills and ability to function professionally under pressure. Experience/Skills: Candidates will be financial services professionals with 1 - 3 years experience in banking, brokerage or mutual fund service. Bachelor of Science degree preferred. Foreign language fluency is a plus (French, German, and Japanese). |
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Business Development Manager
Responsibilities: Serve as a Business Development contact for strategic partners. Coordinate development process, launch and ongoing support for Co-branded versions. Work with Product Development and the Creative Director to ensure look and feel consistency between PayPal and our partners; work with engineering to ensure successful technical integration between PayPal and our partners. Create and maintain successful relationships with these partners.
Experience/Skills: Must have 2+ years experience managing accounts and external partner relationships. Excellent written and verbal communication skills, and the ability to work with diverse internal and external customers. Must be business minded, creatively insightful and technically capable. Must have strong organizational skills and be detail oriented with a strong sense of follow through. Must be able to represent PayPal to our business partners!
Office Manager/Business Development Manager (London, England)
Responsibilities: We are a late stage pre-IPO Internet company, which is well established in the US and beginning its European expansion. The job will initially entail two responsibilities: office management and business development. As the office manager, you will be responsible for the day to day running of the office, payroll and accounts. As the business development manager, you will work closely with the Director of European Development to help grow our European business.
Experience/Skills: A self-starter with a 'can do' attitude, with the initiative and foresight to see what needs to be done. Excellent written, verbal, and interpersonal communication skills, Proficient in Microsoft Excel, Word, and PowerPoint. Must be presentable to investors, reliable, persistent, willing to work long hours, good with numbers, and self-motivated. University degree preferred. Knowledge of financial services space is a plus. UK work permit required. |
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Marketing Manager
Responsibilities: Develop strategic marketing initiatives for world's leading online payments company.
Experience/Skills: Requires MBA or related education and experience in marketing.
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Office Manager/Executive Admin- CFO and General Counsel
Responsibilities: Manage and mentor office Administration team. Provide general administrative support for the Chief Financial Officer and General Counsel. Faxing, filing, word processing, e-mail correspondence, travel arrangements, and other administrative functions.
Experience/Skills: Experience supporting executive (preferably in a financial services organization). Internet company experience preferred. Internet, e-mail savvy; must possess strong MS Office skills.
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Operations Analyst
Responsibilities: Manage the inflow/outflow of customer funds from the PayPal system, including transmission and reconciliation of payment files. Download payment files from server and transmit to external vendors for processing. Perform daily reconciliation of files and research exception items. Monitor operations queues, including researching and responding to escalated customer service issues. Review batch tool logs for errors. Prepare weekly stats for all payment vehicles, including ACH, checks, and credit cards.
Experience/Skills: Minimum of two years operations and reconciliation experience in a financial institution, preferably with exposure in payment processing. Basic understanding of accounting flows. Must be proficient with Excel; Access experience is a plus. Strong analytical and communication skills. Must be detail oriented, reliable, and work well independently. Successful candidate will be Internet/intranet savvy.
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Financial Services Manager
Responsibilities: Reconcile invoices from First Data Resources and MasterCard and resolve discrepancies with those organizations; work closely with financial and risk management group to incorporate this data into financial models. Manage outstanding issues and enhancements on debit card, particularly with respect to the relationship with FDR. Manage systems access to FDR systems. Respond to ongoing requests from operations and customer service to improve quality of FDR service. Provide support in coordinating efforts between operations, customer service, engineering, etc. on various projects.
Experience/Skills: 3+ years experience in financial services, preferably in payments industry. Must have experience in operations environment at a financial institution. Must have experience working directly with vendors and service providers. Bachelors degree in finance or related field. Solid understanding of process flows and operations. Ability to manage multiple tasks. Excellent communication skills and ability to work independently.
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